USB Flashdrive could not be found - Error Code 39

[HammerHead]

Go For It

We all might learn something!

 

[writhziden]

We all might learn something!

Might have to try it tomorrow. Acronis seems to think the trial is not too important to provide a fast upload to customers. 73 Kb/s... Sad.

 

[HammerHead]

Acronis

I am biting my tongue to keep from going on a rant about them!!!!!

 

[writhziden]

Considering that Acronis took over my system for 25 minutes to overwrite Windows software, I want to make sure I get this right. Which of these uninstall options were chosen during uninstall (asking both the OP and HammerHead)?

 

[HammerHead]

Duh

I can't remember. I think all three were selected. Sorry!

 

[writhziden]

Alright, I was able to get Acronis off by selecting all three of those options, uninstalling the program, restarting my computer, running the Acronis True Image Home 2012 Cleanup Utility, and restarting my computer a second time. Here is what I recommend for the OP since the OP installed Acronis True Image Home 2011 after unsuccessfully uninstalling 2012:

1. Uninstall Acronis True Image Home 2011 as follows.
   • Click Start Menu
   • Click Control Panel
   • Click Uninstall a program
   • Select Acronis True Image Home 2011
   • Select Uninstall
   • Put checks in all boxes if asked through Setup Settings (or put checks in all boxes for whatever the 2011 version does)
   • Uninstall the program
   • Restart your computer
   • Download and run the Acronis True Image Home 2011 Cleanup Utility
   • Restart your computer
2. Install Acronis True Image Home 2012
3. Restart your computer (may take ~25 minutes to restart due to Acronis taking over Windows)
4. Uninstall Acronis True Image Home 2012 as follows.
   • Click Start Menu
   • Click Control Panel
   • Click Uninstall a program
   • Select Acronis True Image Home 2012
   • Select Uninstall
   • Put checks in all boxes when asked through Setup Settings as seen in the image in my previous post
   • Uninstall the program
   • Restart your computer
   • Download and run the Acronis True Image Home 2012 Cleanup Utility
   • Restart your computer

For anyone who stumbles across this thread, to uninstall 2012 properly, step 4 is all that should be needed. If that does not work, try steps 2-4.

 

[HammerHead]

Well Laid Out

The OP should be able to follow that. Good plan. Did it work for you?

 

[writhziden]

The OP should be able to follow that. Good plan. Did it work for you?

It did work for me. No remnants of Acronis on my system now. Windows backup works fine, and no error codes plugging in external drives.

 

[essenbe]

I had the same problem with Acronis as Hammerhead. It takes over system backup utilities and will write folders to the 100MB system reserved partition which will make you not have enough space to do a system image. System image requires at least 40MB of free space to do a system image. There is an option in Acronis to make Windows system image the default backup source. If you make that change before uninstalling Acronis, you will have fewer problems. I fought it for quite a while, and finally had to do a clean install. The free versions offered by Seagate and Western digital do not have these issues. Probably because they are scaled down versions without many of the options of the paid version.

 

[Tigerking]

Hi there, thank you a lot for helping. My problem with acronis 2012 was, that i couldnt use the deinstaller ! I also tried to reinstall 2012 again and deinstall than. But The Deinstaller gave me an error: Something like: Acronis couldnt found. So the only way to deinstall was to use the cleanup 2012 tool from acronis and deleting the Acronis folder from program files.

Damn acronis, big failure testing the 2012 version. 2011 runs well.

Will try to read the other threads tommorow. Thanks

 

[writhziden]

Hi there, thank you a lot for helping. My problem with acronis 2012 was, that i couldnt use the deinstaller ! I also tried to reinstall 2012 again and deinstall than. But The Deinstaller gave me an error: Something like: Acronis couldnt found. So the only way to deinstall was to use the cleanup 2012 tool from acronis and deleting the Acronis folder from program files.

Damn acronis, big failure testing the 2012 version. 2011 runs well.

Will try to read the other threads tommorow. Thanks

Have you tried re-installing since you used the cleanup tool? May be worth an attempt.

 

[Tigerking]

yes, i cleaned up with cleanup tool for 2012 and 2011. and than installed 2012 trial version again. But when im trying to deinstall there came this error again. something like: No acronis products found.

 

[writhziden]

Very odd. Sounds like a possible registry problem. Acronis may have corrupted something in the registry. Registry cleaning tools are also known to cause problems like this. Have you used any registry cleaning tools in the past that may have caused problems with your registry, or do you think it is just Acronis?

 

[Tigerking]

no, nothing. after the problems i tried to clean up with drivecleanser and Ccleaner.

 

[writhziden]

This may be worth looking at: Troubleshoot problems installing and uninstalling programs on Windows-based computers

 

[Tigerking]

so should i deinstall 2011 and try to install 2012 and deinstall it again ? I deinstalled it with Cleanup Tool from acronis and than used the WIndows Install Clean up Tool. And i had to give some registry keys user premissions to access.

 

[writhziden]

so should i deinstall 2011 and try to install 2012 and deinstall it again ? I deinstalled it with Cleanup Tool from acronis and than used the WIndows Install Clean up Tool. And i had to give some registry keys user premissions to access.

How is the system behaving now that you used the cleanup tool?

 

[Tigerking]

nothing changed. Is there no solution in the acronis forums ?

 

[writhziden]

nothing changed. Is there no solution in the acronis forums ?

Your problem is not a common occurrence that I could find, unfortunately. You may have to try a http://www.sevenforums.com/tutorials/3413-repair-install.html to fix the registry issues. If that does not work, the only recourse is to http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html and guarantee no problems reside on the system.

If you need help with the repair install, let me know. It will keep your user files and programs on the system and just re-install Windows system files.

 

[Tigerking]

okay i think thats the easiest way to do a repair oder clean new install. -.- It took to much time for now, reinstall should be faster, as searching for a solution for the registry. I will save my files and make an image anyway.