USB keyboard problem

[piggo]

Operating system Windows 7 Ultimate 64-bit

I recently purchased a USB keyboard. When connected to the PC is seen as "USB-compliant keyboard" and Windows Update does not find any drivers. The same keyboard on other PCs is seen as "HID Keyboard" and it works correctly. If I go into property 'keyboard driver" in question on which the system is recognized as "USB-compliant keyboard" the string identifying as USB. Here's how it looks:

USB \ VID_062A & PID_0201 & REV_0100

USB \ VID_062A & PID_0201

On other systems always Windows 7 Ultimate 64-bit, however, is recognized as:

HID \ VID_062A & PID_0201 & REV_0100

HID \ VID_062A & PID_0201

So in this last case it works properly without any request of any driver. Windows automatically install the Keyboard HID driver and everything is ok.

Now, considering that installed in not working system I do have other HID devices fully active (a mouse and other two input devices) and assuming that the problem is due to service KBDHID, I wonder what can I do to force the system to recognize the keyboard as HID and not USB. I tried to force the keyboard HID driver in the "General properties" for the "USB-compliant keyboard" device, but does not work. Any ideas?

As a last thing I would point out that no event and no error is found in Event Viewer.

 

[fireberd]

Uninstall the keyboard in the Device Manager then restart the PC and when Windows starts it will detect and reinstall it. That MAY fix it.

RIGHT click on the keyboard entry in the Device Manager to highlight it and then LEFT click "uninstall".

 

[piggo]

Uninstall the keyboard in the Device Manager then restart the PC and when Windows starts it will detect and reinstall it. That MAY fix it.

RIGHT click on the keyboard entry in the Device Manager to highlight it and then LEFT click "uninstall".

Hello and thankx for your prompt reply. I tried this and it don't fix the problem. If I change the USB port, first time the keyboard load, it install all the HID support BUT the HID Keyboard driver. So out of three HID entry, one still remain with yellow mark and "USB-compliant keyboard". The keyboard work ok for the session and when I reboot is dead :-(

Any other idea and thankx again!

 

[neo101]

Right click on the dodgy driver in device manager >

"Update driver software" >
"Browse my Computer for driver" >
"Let me pick" >

Click on the "Hid-compliant device" driver (or try the other choice) and load it - ignore any warnings!

Reboot/test

Make sure that all usb compliant settings are correct in your bios too.
I've seen some weird bios settings where you choose which usb port the computer searches first for a usb keyboard!

 

[piggo]

Right click on the dodgy driver in device manager >

"Update driver software" >
"Browse my Computer for driver" >
"Let me pick" >

Click on the "Hid-compliant device" driver (or try the other choice) and load it - ignore any warnings!

Reboot/test

Make sure that all usb compliant settings are correct in your bios too.
I've seen some weird bios settings where you choose which usb port the computer searches first for a usb keyboard!

Hello and thankx! I tried this and apparently it load the generic Hid-compliant device into Device Manager with no errors. Then, when u look into it, it say: No Driver Installed and the keyboard still do not work.

I think the problem is in the moment I do insert the keyboard into the usb port: as I stated on this pc it see the keyboard as a USB keyboard. This same keyboard device in another Windows 7 64 bit (quietly identical) it is see as a HID Keyboard with ID HID\(number).

I also tried to start the kbdhid service manually. The service load fine then the keyboard is still not seen as a HID device.

I compared keyboard.inf files of both machines and they are identical, I compared registry entry and the only difference I found is this: in the working machine it call the keyboard device ID, as said, HID\(number)and it add a &MI_00 in the ID.

Here how it look the same device when correctly installed in the working Windows 7 64 bit install:

HID\VID_062A&PID_0201&REV_0100&MI_00
HID\VID_062A&PID_0201&MI_00
HID_DEVICE_SYSTEM_KEYBOARD
HID_DEVICE_UP:0001_U:0006
HID_DEVICE

Here how it look in the failing machine:

USB\VID_062A&PID_0201&REV_0100
USB\VID_062A&PID_0201

It is clear: something gone wrong in the plug&play enumeration module: in the working machine automatically it call the keyboard HID device and in the failing machine it call it with his real name, USB-compliant keyboard. Then, how to fix this? :-(

I think some of u gurus, can help with this really strange problem considering ALL OTHER HID DEVICES works fine on both machines and every kind of peripherials too, like usb drives, TV and Bluetooth sticks and stuff are recognised and configured with no problem. Also HID mouses works fine, BUT the keyboards (I also tried another type of USB keyboard and it do have exactly the same problem).

 

[neo101]

Switch off your pc

Unplug all your usb devices except keyboard/mouse

If you have laptop remove the battery

Pull the computer/psu electric cord out of your wall socket or PSU for two minutes - so no electrical power is getting to the pc.

Plug back in/switch on - see if keyboard gets loaded correctly

 

[piggo]

Switch off your pc

Unplug all your usb devices except keyboard/mouse

If you have laptop remove the battery

Pull the computer/psu electric cord out of your wall socket or PSU for two minutes - so no electrical power is getting to the pc.

Plug back in/switch on - see if keyboard gets loaded correctly

Thankx again NEO for your interest then I think there is something broken in my Windows 7 64 bit Keyboard HID support becouse I did everything u suggested to me with no luck :-(

And I also did some tests:

1) Run WinRE from install DVD = everything fine, keyboard was detected and properly used as a HID device
2) Run VistaPE = keyboard perfectly detected as a HID device
3) Run WinPE = keyboard perfectly fine as a HID Device
4) Run Linux GParted to tweak some disk = keyboard perfectly detected as HID device

Now I don't know what I have to do to fix this very annoying problem. I don't want to install Service Pack 1 just to see if it fix the problem then I'm tempted.

If u guys do have more ideas, please, u are all welcome

 

[neo101]

Do a registry backup then >

Try the 'upper/lower' filters USB solution

1. Click “Start”, type “REGEDIT” (without quotation marks) in the “Search” bar and press Enter.
Note: If UAC (User Account Control) pops up, please accept it.
2. Right click “Computer” (the root node) in the left pane, click “Export” under the “File” menu, choose “All” under “Export range”, and select “Desktop” in the “Save” in box and type backup in “File Name”. Click “Save”.
Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.
3. Click “Start”, type “REGEDIT” (without quotation marks) in the “Search” bar and press Enter again.
4. Locate the “UpperFilters” value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}
5. On the “Edit” menu, click “Delete”, and then click “OK”.
6. Locate the “LowerFilters” value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}
7. On the “Edit” menu, click “Delete”, and then click “OK”.
8. Quit Registry Editor and restart the computer.

Now check if you are able to install the drivers for your devices.

http://social.answers.microsoft.com...e/thread/4ca2001e-0671-4487-aaea-5e14091d8b09

Will you tell us what PC you are running on or if DIY
Which keyboard make/model number
Which motherboard
Bios version
Are you using a powered usb hub?

More drastic
If the upper/lower filters solution didn't work - delete your "PCI Bus" driver in device manager

Force restart or shut down reboot and let Win7 redetect/download the drivers it needs

 

[piggo]

Thankx again NEO for your hints! I read all the thread u kindly point me on and I can say my situation is quietly different: those guys had a different problem compared to mine. My USB subsystem seems pretty ok, my printer, my bluetooth key, my HDs, my pendrives, my TV sticks, mouse, tablet works pretty ok. Even that damn keyboard work fine, BUT it do not switch from USB to HID device when I plug it in so it ask for not existent USB drives :-(((.

So I was wondering if is not too much destructive do the filter method and even worst the PCI bus method. SHouldn't I concentrate - with the help of u all - to understand WHY this damn keyboards are seen with them USB ID and not with them HID ID like should be? This happen with both the two keyboard I'm testing.

 

[neo101]

If you know better - fix it yerself!

 

[dandan666]

On the off-chance that the OP is still on this board: did you ever solve your keyboard problem?

The reason I'm asking is that I have the exact same problem, which is to say a USB keyboard that I'm trying to hook up to my computer, but keep getting told that Windows couldn't find a driver for my device. I tried all the solutions suggested here (bar deleting the entire USB stack and letting Windows rebuild it) and elsewhere to no effect.

The device is a perfectly ordinary Logitech USB keyboard. The kind that's supposed to work without any drivers whatsoever, which it does, pre-boot and under Linux, and even in a virtual machine running Windows XP hosted by the same Windows 7 that can't find the frickin driver.

What's even crazier is that at one point I uninstalled the kbd in Device Manager, rebooted, and then used the external keyboard to type in my password, after which Windows proceeded to go through the driver charade all over again and screw it up.

Any ideas?

 

[Hopalong X]

What is the model number of the keyboard?

 

[dandan666]

It's a Logitech Ultra-Flat Keyboard, m/n Y-BP62a, p/n 820-000230

 

[Hopalong X]

1. 1. Open Device Manager by clicking the Start button
      
      , clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.*
      
      If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
   2. In Device Manager, locate the device you want to update, and then double-click the device name.
   3. Click the Driver tab, and then click Update Driver and follow the instructions.

   http://windows.microsoft.com/en-US/...river-for-hardware-that-isnt-working-properly

Did you try the above?
Device Manager is where to go right click keyboard then click properties on the keyboard and then driver tab then click update.

I didn't find a Windows driver specific for your keyboard from MS. I was hoping it would at least list a specific generic driver.
Then you could just download it direct.

Mike

 

[Hopalong X]

If that doesn't work go here.
Download details: Microsoft Fix it: Automated solutions for your issues

Scroll down to this. Mats_Run.devices.exe

Click Download and at prompt Save. Then right click download and select Run as Administrator. Click Accept on window that opens then follow prompts.

Maybe it will fix it or give solution.

 

[dandan666]

Thanks for trying to help, Mike.

Yeah, I tried that but no luck. Windows Update didn't help one bit, and the best I could do was install the HID-compliant device driver, which although it did not result in an error, din't get me a working keyboard either.

I also tried the standard HID Keyboard Device driver but that produced the following:

Windows encountered a problem installing the driver software for your device.

HID Keyboard Device

This device cannot start. (Code 10)

As for Microsoft Fix It, I tried that a couple of days ago but gave it another shot (three actually) just now but all it did was conclude that there was a driver issue, try to reinstall the driver, and fail miserably.

 

[thefabe]

It's a Logitech Ultra-Flat Keyboard, m/n Y-BP62a, p/n 820-000230

Try going to Logitech and download in the setpoint driver for your board.
Fabe

 

[dandan666]

Tried SetPoint, no improvement, or even any option to fiddle with, which is probably because both my mouse and keyboard, while being Logitech products, are the simplest kind without any flashing lights or multimedia buttons and the like.

When I searched the Logitech website for a driver several days ago all I found was a brief note that the keyboard uses the standard Windows drivers.

 

[Hopalong X]

Try the Logitech setpoint for this basic K-120 wired keyboard.
Select the 64bit if it doesn't Auto-detect.
What the heck. Worse that can happen is it doesn't work and you have to uninstall.
Mike

Keyboard K120

I see we posted at the same time.

Just a thought.
If you bought it at a store just recently I would return it and try a K series or a different brand such as an MS.

I have the K-320.
They also have the K wired series.

 

[dandan666]

The thing is that I really like this keyboard, plus it was given to me as a bday present several years back. And there isn't any reason whatsoever why Win7 should be making such a fuss over this anyway.

My next step is to tear down the entire USB system and let Windows pick up the pieces. If that does not work, then I'm going to learn a bit about USB. But one way or another, I will find out what's happening.

Thank you guys for your effort.