USB3 hub recognizes USB3 as USB2

DJJB

New member
Local time
8:20 PM
Messages
3
Location
Montreal, QC
Hi all,

Since a while, my USB3 hub is acting up and offering only USB2 speed for my WD Elements external drive. If ever I plug the drive directly into the laptop's USB3 ports, it recognized as USB3. But through the hub, Windows says:
Ez3hAs5.png


The hub is a TP-Link UH700, which has 7 ports (actually 2 4-port hubs internally daisy-chained together). The manufacturer just relies on the proper Windows drivers installing automatically.

In my computer, it recognizes the USB hub twice: once as a USB3 hub and once as a USB2 hub.

I've re-installed the Intel USB3 Host Controller and Root Hub already twice now and forced the Intel drivers also onto the USB hub that wouldn't be able to find any other drivers. So they use both iusb3hub.sys

Through reading I've found the little gadget USB Device Tree Viewer, so I'll attach the log from that in case anybody can something out there. (In the file, search for "Intel(R) USB 3.0 eXtensible Host Controller" and continue reading from there.)
 

Attachments

My Computer

Computer Manufacturer/Model Number
Own build
OS
Windows 7 Professional x64
CPU
Phenom X4 9500
Motherboard
Asus M4N72-E
Memory
4x 1GB
Graphics Card(s)
ATI Radeon HD 4600
Sound Card
on-board
Monitor(s) Displays
Dell U2311
Hard Drives
Internal:
Western Digital WD10EARX (system)
Western Digital WD20EARS (storage)

External:
2x WD Elements 1,5TB
1x WD Elements 2TB
1x WD MyBook Essential 320GB
1x WD MyBook Premium 750GB
1x WD MyBook Premium II 500GB (Raid1)
PSU
Ultra
Case
Lian-Li
Cooling
OEM
Keyboard
Logitech G11
Mouse
Regular Micro$oft Optical mouse with scroll wheel
Internet Speed
5Mbit down/768kbit up
Other Info
Gbit LAN through the apartment!
Are you using the power adapter with the hub?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Built
OS
Windows 10 Pro x64, Windows 8.1 Pro x64, Windows 7 Ultimate x64 SP1,
CPU
INTEL i9-7920X LGA 2066
Motherboard
Gigabyte X299-WU8 F3
Memory
64 GB (4 X 16 GB) G-Skill V Series DDR4 3200 Quad Channel
Graphics Card(s)
EVGA GTX 1060 SC 3 GB
Sound Card
Realtek Onboard ALC1220
Monitor(s) Displays
2 x Samsung S27E310
Screen Resolution
1920x1080
Hard Drives
Samsung 2 x 970 EVO Plus 500 GB NVMe
1 x 6TB WD 6003FZBX SATA
1 x 6TB WD 60EFRX SATA
12 x 3TB WD 30EFRX SATA
PSU
Seasonic X-1050
Case
Thermaltake Armor+
Cooling
Corsair H80i V2 Liquid AOI Cooler
Keyboard
Logitech G510s
Mouse
Logitech MX Master 2S
Internet Speed
200 Mb/s
Antivirus
ESET NOD32 13.1
Browser
EDGE (Dev, Canary, Beta), Chrome
Other Info
ASUS RT-AC68U router
Malwarebytes 4.0.4
Yes, otherwise the hub won't work at all.
 

My Computer

Computer Manufacturer/Model Number
Own build
OS
Windows 7 Professional x64
CPU
Phenom X4 9500
Motherboard
Asus M4N72-E
Memory
4x 1GB
Graphics Card(s)
ATI Radeon HD 4600
Sound Card
on-board
Monitor(s) Displays
Dell U2311
Hard Drives
Internal:
Western Digital WD10EARX (system)
Western Digital WD20EARS (storage)

External:
2x WD Elements 1,5TB
1x WD Elements 2TB
1x WD MyBook Essential 320GB
1x WD MyBook Premium 750GB
1x WD MyBook Premium II 500GB (Raid1)
PSU
Ultra
Case
Lian-Li
Cooling
OEM
Keyboard
Logitech G11
Mouse
Regular Micro$oft Optical mouse with scroll wheel
Internet Speed
5Mbit down/768kbit up
Other Info
Gbit LAN through the apartment!
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