User interface DLL has stopped working

[Bulldogs Sweety]

Hi. I tried search but didn't come up with anything that I understood. I recently had a larger C:/ drive installed into my desktop (windows 7). The smaller drive was cloned. So, I don't know if this is why I am having a problem.

I tried to install a new software program. It didn't install everything and I think it is because I needed to Activate Product before it could finish installing. When I try to Activate (put in the code) a message pops up saying that "User Interface DLL has stopped working." Then the program closes. I am pretty sure this is NOT a software problem, but a Windows problem, but I sure do not know what to do about it.

Can you help me?

 

[fireberd]

If other programs that require inputting anything are working OK, I would suspect a problem with your new program. First thing, is the program Win 7 compatible? If its a "new" program it may not be Win 7 compatible.

Second, I would use System Restore and restore to an available restore point that is BEFORE you first attempted to install the program. That will give you a fresh start to install the program again. Install the program as "administrator".

A comment on clone, works OK for some and does not for others. Another strike against clone is that it copies everything from the old drive, bad data, bad drive blocks, etc. A better method is to use an image program such as Macrium Reflect (there is a free version available) and make a disc image (backup) of the old drive - all partitions and then use that image to restore to the new drive. A disc image does not copy the bad data/disc blocks, etc.

 

[Bulldogs Sweety]

Hi. Well, first, the software program is compatible with Windows 7. I have the previous versions of this software on the computer, already. Upgrades install as separate programs, though.

Well, the cloning is done, on a larger hard drive. I have two hard drives, a C and a secondary one. All documents are on the secondary one and the C drive was getting filled and would not have even been large enough to install this software. I had an image backup, just didn't know that it should have been used. I used Windows 7 to do that.

I check on the System Restore. Thank you for your help.

 

[Bulldogs Sweety]

I uninstalled the new software. Rebooted and installed again, just the modules that needed to be installed until I could activate it. Activation failed again, and the same "User Interface DLL has stopped working." Several owners of this software are having issues. It is an upgrade from the previous version, but the first time we don't have to use a "dongle" to use the software. Issues are happening with other as far as downloading, installing, etc, but of all the people posting on the Yahoo Group about the problems, I am the only one with this error messages.
The software is a program for creating and working with embroidery machine designs. That's why so many are upgrading. I did call Software Support on Friday evening and the tech did go into my computer to see if he could find a problem. I wish I had paid more attention to the area he was going into, because he found error with activation. There was a dll file (issrvscp32dll) there and I noticed it because it was for 32 bit and I have 64 bit. He didn't seem concerned. Anyway, the problem is NOT solved and not sure what to do now other than call Software support again and wait a long time for them to respond.

 

[mrjimphelps]

Can you go back to the version which required the dongle? Sounds like they didn't sufficiently test the new version of the software. If the dongle version works without any problem, try going back to that version.

An "activation" error sounds like there are problems related to the software not seeing the dongle in the computer. In other words, the new version has bugs in it, because the new "non-dongle" way of doing things isn't working.

 

[Bulldogs Sweety]

The different versions are separate entities. I will still use the previous version for lessons, etc. They rolled out this software too soon as there are several bugs already found by us, the purchaser (go figure), some with installation, some with one of the modules that we use which probably could have been avoided if there were better instructions for installing the software. Some activation issues, but none that are the same as mine. So disappointed in, not the developers of the program, but the company in the way they have brought this to us. Fortunately, there is a Yahoo Group helping as much as they can and sending their members to make phone calls to the company. That's a big issue with a lot of people, me included, as there is usually at least a 2 hour wait and possibly because not enough techs to answer questions. I haven't called back since the first time, since others are having issues, but the one time I did call there was only one tech from support answering the calls. Lot of unhappy purchasers right now.

Thank you for trying to help.

 

[mrjimphelps]

People try to race things to market, so they'll be the first and thereby gain momentum over the competition. However, it's risky, because if your product has bugs, your reputation will suffer. But if you are late to the market, the other guy gets the jump on you.