Solved various BSODs mainly when doing video work

[centaur78]

Deinstalled Devolo software, restarted and got 1x hanging PC and 1x bluescreen.

Prime95 Small FFT: PC did hang 2 times and third time it worked for 3 hours. All threads worked. Only the 4th one was a bit behind compared to the other ones...

IntelBurnTest: I did the high and very high test. Settings: 5 TImes, Threads: all. The tests were passed. High peaked at 57 degrees celsius and very high at 59.4 degrees. With a max amount for the processor of 62 degrees I skippe the maximum test...

Afterwards I had 2 additional crashes (1x Avidemux, 1x Canon DPP).

I have attached a new diagnostics file.

The last 3 dumps are corrupted ... i cant analyse them i would suggest you GRAB ALL using the SFdiag tool again and post here.. as i need all the files not just the dumps and logs

 

[oberfrank]

I used the tool again and the file is attached. 2 of the the last three do not look ok in bluescreenview. Should I generate additional crashdumps?

Last night I ran the blended test of Prime95 for hours (I do not know how long - PC went to Hibernate at some time after I left the room) and, during the test, I did some file operations and burned 2 CDs without any problem.

 

[centaur78]

Nope.. Still says its corrupted..

However. i can see that you are using AVIRA.... most of the ppl here has faced problem with AVIRA . I would suggest you use Microsoft Security Essential instead. Its light on the system and works very well with the inbuilt windows firewall.

You don't need to use McAfee Security scan at all.. Windows 7 does a good job at highlighting problems associated with Antivirus, Firewall, backup etc. Please uninstall it.

Then please run Autoruns and then click on File> Save.. Save the file in .arn format and upload here.

I will advice accordingly..

 

[oberfrank]

Hi Centaur,

I did all you wrote but had not much time to test and just started avidemux which did the same as usual: BSOD after a short while when trancoding.

A new diagnostics file including the .arn file is attached.

Best regards,
O.

 

[oberfrank]

Hi Centaur,

one hour of testing produced 2 additional BSODs - see attached.

Regards,
O.

 

[oberfrank]

After taking a long break from my f... PC I gave it another tay and received several new bluescreens / hangs when trying a mixdown in Magix Video. From time to time the same applies when copying files.

Is it time to review /exchange other hardware (CPU, Mainboard, not RAM which was already checked)?

 

[centaur78]

After taking a long break from my f... PC I gave it another tay and received several new bluescreens / hangs when trying a mixdown in Magix Video. From time to time the same applies when copying files.

Is it time to review /exchange other hardware (CPU, Mainboard, not RAM which was already checked)?

hi oberfrank

Its been almost 3 months since the last uploads.. Could you do it upload the sf diag files before we start doing the hardware test

 

[oberfrank]

here you go

 

[cipley]

the latest one is corrupt, but some of them I can open...

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory

- Update this Driver as it's causing the fault (at least often shows up on the dmp files): tdrpman.sys
Acronis Try&Decide and Restore Points Volume Filter Driver
Backup software for data backup and disaster recovery in Windows and Linux - Acronis

Loaded symbol image file: tdrpman.sys
    Image path: tdrpman.sys
    Image name: tdrpman.sys
    [B][COLOR="Red"]Timestamp:        Mon Apr 23 16:16:44 2012 (4F951DFC)[/COLOR][/B]

- I assume you already performed memtest?
I suggest to take it for longer test, approx. 15 passes as there is a dmp file pointing to memory corruption

@centaur
I'm sure further tests are needed, kindly need your advice

BSOD ANALYSIS

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff8000329db70, 0, ffffffffffffffff}

Unable to load image tdrpman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for tdrpman.sys
*** ERROR: Module load completed but symbols could not be loaded for tdrpman.sys
Probably caused by : tdrpman.sys ( tdrpman+b4490 )

Followup: MachineOwner
---------

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff800032af161, 0, ffffffffffffffff}

Probably caused by : memory_corruption ( nt!MiUnlinkFreeOrZeroedPage+181 )

Followup: MachineOwner
---------

 

[oberfrank]

Hi
- Removed the driver which was installed after the last round of BSOD reviews and did not change a thing. My impression of the items referred to as the cause of the crashes as pretty random. Moreover, the crashes change from classic BSOD to restart and PC hanging up with/without distorted screen
- RAM was excessively tested, also each single stick
- Bluescreen produced after 2 min Magix Video mixdown of video

A new SF file is attached.

 

[cipley]

unfortunately your latest dump file is corrupt

 

[oberfrank]

Hi cipley,

that is pssible. I had not checked. It was the normal BSOD stating that data for the crash dump is collected.

Should I generate more crashes. This might work very effectively with Magix.

However, I am wondering whether and what hardware I should replace. CPU, RAM and Graphics card have been checked. Harddisks did not show any apparent errors. The only remarkable similarity between the situations leading to crashes is processing of data. Hence, I was wondering whether the mainboard is the reason for the crashes.

O.

 

[cipley]

oberfrank,

check with this utility to see if the Acronis still has leftover in your PC (in this case tdrpman.sys)
http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

 

[centaur78]

hmm

Oberfrank.... reading through all your post ... i see you are consistently able to produce BSOD when using Avidemux or Magix.. both related to editing of video files ...

Now could you enable the driver verifier and start using Avidemux..or Magix ... and create the BSOD... do. this for at least 3 to 4 times... after that upload the dumps...

I will have look and advice.

 

[oberfrank]

Hi centaur,

up to now I only got crashes with distorted screen and no BSOD/dumps. Magix is no longer working since one of the last crashes.

Will continue tomorrow.

O.

 

[centaur78]

Hi ober

up to now I only got crashes with distorted screen and no BSOD/dumps.

I should have asked you to do this loong back at post #10.... somehow i must have got sidetracked advising you this.

please run Furmark stress test on your graphic card ..

Let me know the feedback

 

[oberfrank]

I get your point but the errors happened with and without the graphjics card. Magix and avidemux only changr a progress bar. I will give it a try anyway.

 

[centaur78]

Well Oberfrank... The whole point is not just to test your graphics card but other subsystems as well.. you did say that there are no BSOD's but rather crashing of the PC while you have used.. programs that puts a stress on the display / graphic card.

well let see..

 

[oberfrank]

Furmark levels out at 76° with 50% Fan and 16 FPS average. There are no distortions but a slight stuttering of the outside woll moving forward every second or so.

WIth the driver verifier I was not able to produce a Bluescreen but only hangs with distorted screen. Magix tends to be more reliable (but slow) with verifier on.

 

[centaur78]

Could you post the snapshot of Furmark test result window..

and I hope the driver verifier was off when you were doing this test ???