that's about where I was - and then he went to the Dell site... and we hit another problem. The tag sent him to the driver page for that exact model, but the chipset driver on there is an updated one - 2014. The generic driver for Intel chipsets found on the alternative non-tag page for that model is dated 2006. I had directed him to the tag page, he downloaded that updated driver and installed - and the computer crashed every time he rebooted. He will try for a system restore in safe mode today, if that doesn't work, he will have to put the system on again - but whether he will have the confidence to put the other chipset driver on.. we will see.. 
My Computer
At a glance
win seven 32, win seven 64intel dual-core/i54GB/8GBboth Nvidia
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- Novatech / Homebuilt
- OS
- win seven 32, win seven 64
- CPU
- intel dual-core/i5
- Motherboard
- MSI/Gigabyte
- Memory
- 4GB/8GB
- Graphics Card(s)
- both Nvidia
- Sound Card
- realtek/ummm
- Monitor(s) Displays
- dell widescreen
- Screen Resolution
- 16-something x something
- Hard Drives
- lots!
Harry he is a long way from me too but the lack of interest on that fellow's part is bad form in my mind. Frankly his friend deserves better:sarc: