WD Passport HD - Failed to recognize, Disk Not Initilized error

[StarCaptain]

Experts,

I am similar issue as stated heredisk 1 is unknown, not initialized, unallocated

I have download MooTools and tried initializing the HDD but HD is not listing under MooTools too. Attached a screen shot of my Disk managment, under here it shows Disk1 as Not initialized.

Also attached a screen shot that shows from MooTools, disk z not recognizable

How can I trouble shoot this ? My HDD is western digital passport, also security/pwd is disabled though.

 

[mjf]

When you go into Disk Management a pop up window should appear asking if you want to initialize the disc. You would generally select the MBR option unless you specifically want a GPT disc. If this pop up doesn't occur then right click on the disc in Disk Management and it should give you the initialize disk option. If all this fails then you could try free Partition Wizard.

 

[StarCaptain]

yh, you are right popup was appeared but when I select MBR am getting below message
"The Request could not be performed because of an I/O device error". Not sure whats happening

 

[mjf]

You need to provide more details about disc 1?
Suggest you try:
See what Partition Wizard says about the disc.
Internal or external try changing the cable and ports.
Run the manufacturer's diagnostics.

 

[StarCaptain]

Thank you for taking time to reply me,

Disk1 is my western digital passport 1TB HD, I tried running Disk status tool which is a part of WD utilities. Its failed to detect.
I open lost partition recovery wizard from MooTools, it has detected the drive but shows as 0kb storage.

I suspect WD software is not allowing the drive to detectable and its not pwd protected too. earlier I have reformatted my PC then installed WD tools, then drive prompted me to enter password, at that time I have disabled password feature.

Now again I have reformatted my PC, since then It stopped to be detectable.

 

[mjf]

I have quite a number of My Book Essential USB3 ext HDDs and find the Windows sourced drivers work fine. However, you may want to look at
Where to find a driver for a WD product or the operating system (OS) fails to recognize a WD drive
and try the WD drivers.
Someone else may know of something quirky about WD Passports that prevents them from being formated in a conventional way.

An alternative is to attempt a format via the command line.
1) Open an elevated command prompt. Type cmd in the search programs and files box (lower left). When cmd.exe apperas, right click and run as administrator.
2) At the command prompt do the following:
>diskpart
>list disk
Now identify your Passport and the disk number (say n) - it probable should have the status of offline. Be careful you select the correct disk!!
>select disk n
>clean
>create partition primary
> select partition 1
> format fs=ntfs quick
> assign
>exit
Close command prompt and see if the Passport is visible in Windows explorer.

 

[StarCaptain]

Thanks much again, Will try looking in that forums and perform your steps. I will get back to you later in the evening (Singapore hours)

 

[jumanji]

Hi StarCaptain,

Try this first.

Try to format your WD drive with HP USB Disk Storage Format tool v2.2.3 HP USB Disk Storage Format Tool Free Download

(Remove all other external drives. Plugin only your Western Digital external drive. Right click on the .exe file and run as administrator. If the tool can see your drive, format it.)

 

[mjf]

Up to you OP but I suggest you give my suggestions a go before jumping into using the old HP tool.

 

[jumanji]

Absolutely no problems, Star Captain, go ahead with mjf's suggestions first.

 

[StarCaptain]

Sorry guys,

Was busy with work, will try out as said here and will get back.

 

[StarCaptain]

I have re-installed drivers, but this time strangly I am hearing some beep sounds from HDD. What could went wrong?

Tried with steps above, but still no luck. Did i lost partition? Why always it is displaying 0kb.

 

[Teerex]

Did you attach this disk to a hub or directly to a port on your computer? Maybe it is not receiving enough power through the USB port to work properly.

 

[mjf]

You need to follow the instructions.
You did not do:
>create partition primary

Teerex also raises a valid point.

 

[StarCaptain]

Teerex,

I tried plugging to all available USB ports on my laptop. Why am hearing a beep sound? Should I change USB cable?

 

[jumanji]

Why have you not followed mjf's instructions on diskpart in post #6?

Instead you are doing something on your own like MiniTool Power Data Recovery etc. That way its going to be difficult for any one to continue the help.

What exactly do you want to do? Do you want to recover data or do you want to format the external drive?

You also said that you reinstalled the drivers. But didn't say what drivers.

Did you try installing the SES drivers as mentioned in mjf's post #6? Or was it just the routine drivers that Windows installs?

When specific instructions are given, you must follow them and report the results. Now if you ignore them and follow your own strategy aimlessly there is absolutely no need to ask for help here.

 

[Teerex]

Teerex,

I tried plugging to all available USB ports on my laptop. Why am hearing a beep sound? Should I change USB cable?

It would be wise to try.

 

[mjf]

OP,
Are you reading our suggestions? I suggested the cable replace option back in post 4. You appear to go off on tangents and I am out of patience. I do hope you solve your problem.

 

[StarCaptain]

Why have you not followed mjf's instructions on diskpart in post #6?

Instead you are doing something on your own like MiniTool Power Data Recovery etc. That way its going to be difficult for any one to continue the help.

What exactly do you want to do? Do you want to recover data or do you want to format the external drive?

You also said that you reinstalled the drivers. But didn't say what drivers.

Did you try installing the SES drivers as mentioned in mjf's post #6? Or was it just the routine drivers that Windows installs?

When specific instructions are given, you must follow them and report the results. Now if you ignore them and follow your own strategy aimlessly there is absolutely no need to ask for help here.

I have followed mjf's food steps, but disk did not responded. I have reintalled SES drivers, but still no luck.
And my external drive contains all my years of photography related work, I don't want to loose them.

I am no hurry, trying out these on weekends as time is not manageable during weekdays.

 

[StarCaptain]

OP,
Are you reading our suggestions? I suggested the cable replace option back in post 4. You appear to go off on tangents and I am out of patience. I do hope you solve your problem.

Yes,
Thanks for taking time to reply me, I will have to try with new cable. Btw busy with my work schedule, I have only option to try out over the weekend.