Weird 100% load problem

[brott]

Hello, I'm using Windows 7 Ultimate x64 on a Dell Vostro 1310 (a few more specs in my profile) and the problem is the following:

After doing something that uses the CPU more intensively than usual (like watching HD videos—both regular and in YouTube) I get a 100% load, which shouldn't happen obviously. Sometimes it even happens with regular (as in non-HD) videos if I have some "heavy"-load programs like 2 Firefox instances with several tabs each. I tried several codecs (no codecs after formatting the C partition, K-Lite, CCCP) but it seems it wasn't the problem (because the problem persists with regular and YouTube videos).

The other weird thing is that the 100% load persists after I close the resource-hog application (sometimes several minutes after). While this happens, when I open Process Explorer, the load switches randomly from program to program. For example, if I have Firefox open it will sometimes show 50% load on Firefox, or if not 30% on Metapad (which doesn't even have a file open), or 40% on explorer.exe, etc.

As I said I tried several codecs, I don't have automatic updates (but update Windows manually every time an update comes up), I tried formatting the C partition and I think that's about it.

Here are some screenshots I took after I got it to hit 100% load and closed the video player:


I hope you can help me because this is driving me nuts, otherwise I guess I'll have to go back to Windows XP :S It's worth noting that this started to happen some time ago randomly, I was using Windows 7 without any issues for several months before this started to happen. I am open to any suggestions and if you want me to run any tests, please tell me and I'll gladly do it. Thanks in advance.

/edit:

As you'll see below, I opened two HD videos and got a BSOD with this info:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    11274

Additional information about the problem:
  BCCode:    1e
  BCP1:    FFFFFFFFC0000047
  BCP2:    FFFFF80002B00034
  BCP3:    FFFFF80002C4BE80
  BCP4:    FFFFF880009F09E8
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\110910-23212-01.dmp
  C:\Users\GonzaloGM\AppData\Local\Temp\WER-41480-0.sysdata.xml

Read our privacy statement online:
  [URL="http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409"]Windows 7 Privacy Statement - Microsoft Windows[/URL]

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

I followed the instructions from this thread: Blue Screen of Death (BSOD) Posting Instructions

Here is the result: http://brott.com.ar/misc/Windows_NT6_BSOD_jcgriff2.rar (or see attachment)

Is Windows 7 . . .
- x86 (32-bit) or x64 ? Windows 7 Ultimate x64
- the original installed OS on the system? No, a retail
- an OEM or full retail version? Retail
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? Almost two years
- What is the age of OS installation (have you re-installed the OS?) July 14th 2010

Hardware specs on my profile.

 

[Hopalong X]

Super AntiSpyware is the resource hog. What ever the program is used for.

Not a hardware problem probably but unusual software.

Turn off/disable or delete Super AntiSpy would be first thing I'd do. It should be idling or an occasional up tick and it isn't. It appears it is running a full scan of everything when you open other apps.

Try that first. One step at a time.
Mike

 

[Hopalong X]

FYI
I also see a Comodo.exe running. If it is just the firewall no problem.
If it is the Comodo antivirus then you will need to delete the Super AntiSpy. Using two AV's can cause BSOD's and crashes and other weird problems.

 

[brott]

It's just the firewall, yes. And about anti spyware I don't think it is, I just installed it in case there was some malware. I happened before that was installed, too. I did the same with Avast (just in that case I uninstalled it). I'll uninstall it but I'm pretty sure it will keep happening. Thanks for the reply Hopalong X.

Should I try closing everything and then trying if it keeps happening?

 

[brott]

By the way, I was in the process of closing everything, I opened VLC with an HD video and was opening BSPlayer with another one (to get the 100% load) when I got a BSOD:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    11274

Additional information about the problem:
  BCCode:    1e
  BCP1:    FFFFFFFFC0000047
  BCP2:    FFFFF80002B00034
  BCP3:    FFFFF80002C4BE80
  BCP4:    FFFFF880009F09E8
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\110910-23212-01.dmp
  C:\Users\GonzaloGM\AppData\Local\Temp\WER-41480-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Everything was closed, every process killed except the touchpad and video card processes (and VLC and BSplayer, obviously).

 

[Hopalong X]

It is using a lot of your resources so a good place to start.

Should I try closing everything and then trying if it keeps happening?

You can't close everything. Windows won't work anymore either.

Delete the Super Anti spy.
I would download this at least for temporary usage. MSE
http://www.microsoft.com/security_essentials/

It is Microsoft AV/malware software. You won't be unprotected.

I'm going to see if I can find one the Aces to come take a look.
Back in a few minutes.

 

[Hopalong X]

Good and bad. Bad it did it but now we can get some real help.

Follow this guide and post the files they need. The BSOD team will find the problems.

I am going to ask the moderators to move this thread to Crash and Debugging section where it will get closer attention if okay with you.
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[ken9122]

It may not be related to your problem but eliminate any rouge virus download Malwarebytes and run a full scan.

 

[brott]

Thanks again for your help, there's no problem on my side about the topic move I tried again to close "everything" and opening again two HD videos and got another BSOD, now with this info:

/EDIT: tried again and got another BSOD, with this info:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    11274

Additional information about the problem:
  BCCode:    1e
  BCP1:    FFFFFFFFC0000047
  BCP2:    FFFFF80002AAD034
  BCP3:    FFFFF80002BF8E80
  BCP4:    FFFFF80002FF1B7F
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\110910-22245-01.dmp
  C:\Users\GonzaloGM\AppData\Local\Temp\WER-59545-0.sysdata.xml

I'll now read that post and follow the instructions, thanks again!

/EDIT: this is what was running when I did the second test (just noticed I forgot to close the Adobe update):

 

[Hopalong X]

Good idea Ken.

I requested moderators to move to Crash and Debug.

We are already there. The transporter works.


Brott

Make sure you include everything they request in the BSOD report. If you have a problem ask questions.

Mike

 

[brott]

Ok, I followed the instructions from this thread: Blue Screen of Death (BSOD) Posting Instructions

Here is the result: http://brott.com.ar/misc/Windows_NT6_BSOD_jcgriff2.rar (or see attachment in post #1)

Is Windows 7 . . .
- x86 (32-bit) or x64 ? Windows 7 Ultimate x64
- the original installed OS on the system? No, a retail
- an OEM or full retail version? Retail
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? Almost two years
- What is the age of OS installation (have you re-installed the OS?) July 14th 2010

Hardware specs on my profile.

 

[Hopalong X]

Link is no good.

You have to click copy and paste it to say the desktop and right click file left click zip as in instructions and upload it to sevenforums.
Will get you the info to upload file.

 

[brott]

That's strange, the link works for me. Anyway, I attached it to the first post now. I'm used to low limits on forum attachments so I didn't try (I should've read the first lines in the topic :/)

I also want to comment that I got 100% load when performing the full-scan with Malwarebytes. One strange thing is that after I hit the 100% load and close the thing that it's causing it, the load will drop to around 10% but anything that I do, such as switching to another task will spike it to 100% again. This makes everything "laggy" (can't find a term), and it keeps going for a few minutes until it goes to 0% load and everything runs smoothly again.

 

[Hopalong X]

That is the way to go. LOL

BSOD specialist will get to it as soon as possible. I only saw CarlTR6 on line at the moment so hopefully not tooo long.

Mike

BSOD report Post #1

 

[yowanvista]

Remove Comodo Internet security and replace it with MSE
Comodo IS has a bad reputation on some Windows 7 systems

The bugcheck indicate sptd.sys, which is component of Deamon tools, that causes BSODs. Plesase use this tool to remove sptd.sys: DuplexSecure - Downloads

The dump file blames dadder.sys - a component of the drivers for your Death Adder mouse.
Please download a fresh copy of the drivers from the Razer website.
Then uninstall the current drivers from Control Panel...Programs...Uninstall a program
Then install the freshly downloaded drivers.

Unable to load image \SystemRoot\system32\drivers\dadder.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR=Red][B]dadder.sys[/B][/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for dadder.sys
Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR=Red][B]sptd.sys[/B][/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys

 

[CarlTR6]

Yowanvista is sopt on. Here is some help with finding drivers:

- I have listed links to most of the drivers in the code box above. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: [FONT=&quot]Drivers and Downloads
[/FONT]

[FONT=&quot]
[/FONT]

 

[brott]

Thank you very much for your help! The only problem is that I have the latest driver for my mouse. Should I uninstall it and use it as a generic optical mouse then? (I'm probably going to change it soon since it's acting weird, but now that I think, could the skipping be due to this driver?)

I installed DuplexSecure (I have to reboot but the Malwarebytes scan is still running). Thanks again for your help!

 

[yowanvista]

Thank you very much for your help! The only problem is that I have the latest driver for my mouse. Should I uninstall it and use it as a generic optical mouse then? (I'm probably going to change it soon since it's acting weird, but now that I think, could the skipping be due to this driver?)

I installed DuplexSecure (I have to reboot but the Malwarebytes scan is still running). Thanks again for your help!

If you still get BSODs even after updating the mouse driver, then uninstall it and use the generic drivers

 

[CarlTR6]

Before you do anything with your mouse, uninstall Daemon Tools. It use a driver, found in your dump, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads. Select delete; do not select reinstall. Yowan is spot on about this.

Here is an alternative virtualization program that does not user the sptd.sys driver:
Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview

Update the following drivers:

OEM13Vfx.sys Mon Mar 05 05:55:47 2007 - Creative Camera OEM013 Video VFX Driver. Creative Worldwide Support

OEM13Vid.sys Wed May 28 21:19:21 2008 - Creative Camera OEM013 Video VFX Driver. Creative Worldwide Support

If you there are no updates for these drivers, completely uninstall the camera. It is obsolete. Upgrade to a camera certified compatible with Win 7.

Reboot and see if this fixes your problem. Please let us know.

 

[brott]

Well, I uninstalled Daemon Tools (and removed the driver with DuplexSecure), uninstalled the camera (I didn't use it anyway), the mouse drivers and the BSOD seems to be gone. But there's a problems: the 100% cpu load is still there Does anyone know what could it be? Thanks in advance!