Solved Win 7 keeps freezing, increases memory usage then reboots itself

Sorry Karl, I got so distracted with WDO I missed that
 

Attachments

My Computer My Computer

Computer Manufacturer/Model Number
Asus X52F
OS
Windows 7 Home Premium 64bit Service Pack 1 v6.1.7601
CPU
Intel Core i5 M480 2.76GHz
Motherboard
ASUSTeK Computer Inc. K52F
Memory
4GB
Graphics Card(s)
Intel HD i5 1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Sound Card
1.Conexant SmartAudio HD 2.Intel(R) Display Audio
Monitor(s) Displays
Laptop Screen
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz (?)
Hard Drives
ST9640320AS with 3 Partitions
C: 255GB
D: 315GB
Internet Speed
Claimed to be 25Mb d/l 10Mb u/l (usually slower)
Never, never, never use Hijack This unless so recommended by one of experts in the Security forum.

Misuse and misunderstanding of that program can cause harm.

I never use the program myself as I prefer safer approaches, one of which is WDO.
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Phillip,
For your results from using WDO, I would like for you to carry this out which will put a file WDOLOGS.ZIP onto your desktop. Upload that file please.

thanks,
karl



PHP:
# ************************************************************
# Zips up your log files from Windows Defender Offline
#  and extended info about the log files
# Places WDOlogs.ZIP on your Desktop
#
# **********************INSTRUCTIONS**************************
# STEP 1 *****************************************************
# RUN PowerShell as administrator
# START ORB | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 *****************************************************
# COPY, using CTRL+C, every line down thru both EXIT statements 
# PASTE into Powershell == Right-Click at the PowerShell Prompt
#  (Ctrl+V does not work)
# Start copying with first line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#       Lines starting with a # are ignored by PowerShell
# ************************************************************
#functions

function New-Zip {
    param([Parameter(Mandatory=$true, Position=0, ValueFromPipeline=$true)]
    [String] $Path, [Switch] $PassThru, [Switch] $Force )
    Process { if (Test-Path $path) {if (-not $Force) { return } }
    Set-Content $path ("PK" + [char]5 + [char]6 + ("$([char]0)" * 18))
    $item = Get-Item $path; $item.IsReadOnly = $false;if ($passThru) { $item } } }
function Copy-ToZip {param(
  [Parameter(Mandatory=$true,Position=0,ValueFromPipelineByPropertyName=$true)] [Alias('FullName')] 
  [String]$File, [Parameter(Mandatory=$true,Position=1)] [String]$ZipFile,[Switch]$HideProgress,[Switch]$Force )
  Begin {$ShellApplication = New-Object -ComObject Shell.Application
  if (-not (Test-Path $ZipFile)) {New-Zip $ZipFile};$Path = Resolve-Path $ZipFile
  $ZipPackage =$ShellApplication.Namespace("$Path")}
  Process {$RealFile = Get-Item $File; if (-not $RealFile) { return }        
  if (-not $hideProgress) {$perc +=5; if ($perc -gt 100) { $perc = 0 } 
    Write-Progress "Copying to $ZipFile" $RealFile.FullName -PercentComplete $perc}
  $Flags = 0; if ($force) {$flags = 16 -bor 1024 -bor 64 -bor 512};Write-Verbose $realFile.Fullname
   $ZipPackage.CopyHere($realFile.Fullname, $flags);Start-Sleep -Milliseconds 500}}

$fileinfo = join-path $env:TEMP \wdofileinfo.txt
IF (test-path $fileinfo) {del $fileinfo -ea:silentlycontinue -force:$true}
$dir = $env:windir + '\Microsoft Antimalware\Support'
$a = dir $dir  -rec -force -ea:silentlycontinue | sort-object -property lastwritetime 
$b = $a | where {$_.extension -eq '.log'} |Select  mode, fullname, name, creationtime, lastwritetime,  lastaccesstime, length, extension
$b | out-file -append $fileinfo
$b | foreach ($_.fullname) {get-content -path $_.fullname} | out-file -append $fileinfo 
$ziploc = $env:userprofile + '\desktop\WDOlogs.ZIP'
new-zip $ziploc -verbose:$false -ea:silentlycontinue -force:$true
copy-tozip  $fileinfo $ziploc -verbose:$false -hideprogress:$true
del $fileinfo

EXIT
EXIT

# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#  Get-WinEvent: The system can not find the path specified
# you need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#   Run PowerShell
#   enter $host.version
#   you should see at least:
# Major  Minor  Build  Revision
# -----  -----  -----  --------
# 2      0      -1     -1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#   Run PowerShell
#   enter Set-ExecutionPolicy -executionpolicy remotesigned
#
# ************************************************************
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Hi Karl

The use of hijack was under instructions of Kaspersky.

And sorry, I need some help with this instruction. I can open Powershell as Admin, but it does not recognise the instructions start orb or orb itself, and those key combos do nothing. (I even tried the full line START ORB | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo).Obviously I am missing something obvious but just do not know what :confused:
 

My Computer My Computer

Computer Manufacturer/Model Number
Asus X52F
OS
Windows 7 Home Premium 64bit Service Pack 1 v6.1.7601
CPU
Intel Core i5 M480 2.76GHz
Motherboard
ASUSTeK Computer Inc. K52F
Memory
4GB
Graphics Card(s)
Intel HD i5 1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Sound Card
1.Conexant SmartAudio HD 2.Intel(R) Display Audio
Monitor(s) Displays
Laptop Screen
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz (?)
Hard Drives
ST9640320AS with 3 Partitions
C: 255GB
D: 315GB
Internet Speed
Claimed to be 25Mb d/l 10Mb u/l (usually slower)
Rather than clicking on the Start Orb, which is that round object on the far left of your taskbar then

click on the WIN key which is the key with wavy Microsoft flag on top.

now for that three key combo:
Hold down the CTRL key. Do NOT release.
Hold down the SHIFT key. Do NOT release.
Tap the ENTER key. Now you can release the Ctrl and Shift keys.

Now you may get a prompt about admin privileges where there is a button with the word YES on it.

Press and hold down ALT.
Tap the Y key.
Now you can release the ALT key.

Soon you become a guru.
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Phillip,

This may help to explain:
# **********************INSTRUCTIONS**************************
# STEP 1 *****************************************************
# RUN PowerShell as administrator
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the resulting PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as Administrator" from the resulting list
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
# for the guru:
# WIN key | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 *****************************************************
# COPY, using CTRL+C, every line of script down thru both EXIT statements
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
# Start copying with first line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--Get-WinEvent: The system can not find the path specified
# you need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter Set-ExecutionPolicy -executionpolicy remotesigned
# ************************************************************
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Duh!! Sorry Karl, never heard that called an Orb before :o

Here is the zip file, I'll now work through those Troubleshooting steps and report anything that comes up

Many thanks for your patience and understanding

Philip
 

Attachments

My Computer My Computer

Computer Manufacturer/Model Number
Asus X52F
OS
Windows 7 Home Premium 64bit Service Pack 1 v6.1.7601
CPU
Intel Core i5 M480 2.76GHz
Motherboard
ASUSTeK Computer Inc. K52F
Memory
4GB
Graphics Card(s)
Intel HD i5 1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Sound Card
1.Conexant SmartAudio HD 2.Intel(R) Display Audio
Monitor(s) Displays
Laptop Screen
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz (?)
Hard Drives
ST9640320AS with 3 Partitions
C: 255GB
D: 315GB
Internet Speed
Claimed to be 25Mb d/l 10Mb u/l (usually slower)
Hi again Karl

my apologies for troubling you, but did those files show anything? The overall performance has improved over the past couple of days with now very few "freezes", which last only a couple of seconds, and so far no BSOD, could it have fixed itself?
 

My Computer My Computer

Computer Manufacturer/Model Number
Asus X52F
OS
Windows 7 Home Premium 64bit Service Pack 1 v6.1.7601
CPU
Intel Core i5 M480 2.76GHz
Motherboard
ASUSTeK Computer Inc. K52F
Memory
4GB
Graphics Card(s)
Intel HD i5 1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Sound Card
1.Conexant SmartAudio HD 2.Intel(R) Display Audio
Monitor(s) Displays
Laptop Screen
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz (?)
Hard Drives
ST9640320AS with 3 Partitions
C: 255GB
D: 315GB
Internet Speed
Claimed to be 25Mb d/l 10Mb u/l (usually slower)
phillip,
some info that I expected to see there I did not.

As a safety measure please run a complete scan over all drives in your system using MalwareBytes.

Link for malwarebytes in my signature. Be sure and let malware bytes delete any thing it finds.

After malware bytes finishes and only after, then carry out following please:

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools
icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools
icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools
icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums

-------------------------------------
thanks, karl
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Thanks Karl, here they are (including the Malwarebytes report which showed no problems)

Please let me know if you need anything else

Philip
 

Attachments

My Computer My Computer

Computer Manufacturer/Model Number
Asus X52F
OS
Windows 7 Home Premium 64bit Service Pack 1 v6.1.7601
CPU
Intel Core i5 M480 2.76GHz
Motherboard
ASUSTeK Computer Inc. K52F
Memory
4GB
Graphics Card(s)
Intel HD i5 1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Sound Card
1.Conexant SmartAudio HD 2.Intel(R) Display Audio
Monitor(s) Displays
Laptop Screen
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz (?)
Hard Drives
ST9640320AS with 3 Partitions
C: 255GB
D: 315GB
Internet Speed
Claimed to be 25Mb d/l 10Mb u/l (usually slower)
Excellent!

Now while I'm perusing those, would you please:

[FONT=&quot]Care and Feeding of MGADiag tool[/FONT]

[FONT=&quot]Credits: This is based upon information from NoelDP[/FONT]
[FONT=&quot]
To properly analyse and solve problems with Activation and Validation, [/FONT]
[FONT=&quot]we need to see a full copy of the report produced by the MGADiag tool.[/FONT]

[FONT=&quot]Download and save to your desktop:[/FONT]
[FONT=&quot]http://go.microsoft.com/fwlink/?linkid=52012[/FONT]
[FONT=&quot]
After saving, run the downloaded tool.

[/FONT]
[FONT=&quot]Click on the Continue button, which will produce the report.

[/FONT]
[FONT=&quot]To copy the report to your response:[/FONT]
[FONT=&quot]Click on the Copy button in the tool (ignore any error messages), [/FONT]

[FONT=&quot]Enclose your response in a CODE block.[/FONT]
[FONT=&quot]Paste (using either right-click/Paste, or Ctrl+V ) into your response.[/FONT]
[FONT=&quot]
State the Version and Edition of Windows quoted on your COA sticker[/FONT]
[FONT=&quot]which is located on the case of your machine or [/FONT]
[FONT=&quot]inside the battery compartment.[/FONT]

[FONT=&quot]Do NOT quote the Key on the sticker![/FONT]
[FONT=&quot]
[/FONT][FONT=&quot]COA -- Where and what is it.[/FONT]
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Phillip,

You have all kinds of language versions of the same program.
I don't know what country you are in but uninstall either the Dutch or the English version of windows live mesh active control for remote connections.

Here are some that need to be immediately deleted. More will follow later.

UNINSTALL

PHP:
Στοιχείο ελέγχου ActiveX του Windows Live Mesh για απομακρυσμένες συνδέσεις    Microsoft Corporation    27/06/2012    5.57 MB    15.4.5722.2
פקד ActiveX של Windows Live Mesh עבור חיבורים מרוחקים    Microsoft Corporation    27/06/2012    5.57 MB    15.4.5722.2
適用遠端連線的 Windows Live Mesh ActiveX 控制項    Microsoft Corporation    12/01/2011    5.56 MB    15.4.5722.2
REBOOT
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Until problem is solved then:

CCLEANER | TOOLS icon | STARTUP tab | SCHEDULED TASKS tab |
Use DISABLE button to disable ALL

Close CCleaner.


REBOOT!


You have not disabled any programs. You have disabled the scheduled running.
Later, after your system is running smoothly, you may reenable desired programs.
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
WIN | type MSCONFIG | ENTER | STARTUP tab |
Uncheck ALL


REBOOT!

You have just told Win 7 to not run unchecked programs at start up time.

You have not disabled the programs. They will be run when needed.

WIN = key with the Microsoft logo on top
=========================================
=========================================

The ASK toolbar is a known source of problems.
Please uninstall the ASK toolbar.
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Hi Karl

1. Here is the result of the diagnostics

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {90D6E033-2A7B-4605-A088-4D22BBF7DB78}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{90D6E033-2A7B-4605-A088-4D22BBF7DB78}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-287376301-3397587456-2296879450</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>K52F</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K52F.215</Version><SMBIOSVersion major="2" minor="6"/><Date>20110309000000.000000+000</Date></BIOS><HWID>77323C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
Installation ID: 013133746380771701735661002002106365005396094504929060
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 9YQTR
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 16/07/2012 19:20:49

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:12:2012 20:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GE+/NIpABdC5J4EFC8sZpZz1A5cXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            _ASUS_        Notebook
  FACP            _ASUS_        Notebook
  DBGP            _ASUS_        Notebook
  HPET            _ASUS_        Notebook
  MCFG            _ASUS_        Notebook
  ECDT            _ASUS_        Notebook
  SLIC            _ASUS_        Notebook
  SSDT            PmRef        CpuPm

2. As for details of Windows, the sticker does not specify what the numbers are, other than the Product Key (omitted as you advise). The 3 sets of characters are, from the top :

15GN005501
X16-96072
00196-132-585-444
Windows 7 Home Premium

3. I have removed those 3 programmes, I am in UK and need only English, frankly I am not sure what Mesh is even :o. I have also removed the Ask toolbar, which I did not install and have removed it twice before, not sure how it gets back in :confused:

4. Now doing the CCleaner and msconfig tasks, will revert when they are done (2 reboots I understand)

Kindest regards

Philip
 

My Computer My Computer

Computer Manufacturer/Model Number
Asus X52F
OS
Windows 7 Home Premium 64bit Service Pack 1 v6.1.7601
CPU
Intel Core i5 M480 2.76GHz
Motherboard
ASUSTeK Computer Inc. K52F
Memory
4GB
Graphics Card(s)
Intel HD i5 1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Sound Card
1.Conexant SmartAudio HD 2.Intel(R) Display Audio
Monitor(s) Displays
Laptop Screen
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz (?)
Hard Drives
ST9640320AS with 3 Partitions
C: 255GB
D: 315GB
Internet Speed
Claimed to be 25Mb d/l 10Mb u/l (usually slower)
re ASK.

Whenever you install a program being very careful and read the dialogs presented. I think even CCleaner will install ASK is you don't pay attention.

You can also do me a favor and ckeck over your installed program and uninstall anything you find there that you don't use/need UNLESS the program is in english from Microsoft.

Do you share your computer? Did you buy new? I'm just trying to determine how some of those programs ended up on your computer.

thanks,
karl
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
OK Karl, all done as instructed.

As for this computer, it is my laptop, bought new almost a year ago, recommended by the dealer (until this one I had only Compaq/HP and one Acer) the dealer told me Asus was virtually the same as Acer as they manufactured laptops for Acer, but it has never been very satisfactory. In fact when it was quite new I ran some speed tests together with my 3 year old HP dual core and there was almost no improvement! In theory nobody else uses it but when I am home it is on in the study and I imagine one of the children may do, check emails etc. but very rarely, if ever.

I'll watch out for Ask, actually since the early tests I did for you the AVG/Google search bar has appeared in new tabs which were previously blank pages, as I no longer use AVG (never have on this computer) I'll remove it.

As for installed programmes, I had already unchecked many when I was first trying to find the speed problem, even before finding this forum, I am a bit nervous disabling those I do not recognise as they may be critical. After this I'll do some searches to identify them.

Many thanks Karl, what now?

Philip
 

My Computer My Computer

Computer Manufacturer/Model Number
Asus X52F
OS
Windows 7 Home Premium 64bit Service Pack 1 v6.1.7601
CPU
Intel Core i5 M480 2.76GHz
Motherboard
ASUSTeK Computer Inc. K52F
Memory
4GB
Graphics Card(s)
Intel HD i5 1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Sound Card
1.Conexant SmartAudio HD 2.Intel(R) Display Audio
Monitor(s) Displays
Laptop Screen
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz (?)
Hard Drives
ST9640320AS with 3 Partitions
C: 255GB
D: 315GB
Internet Speed
Claimed to be 25Mb d/l 10Mb u/l (usually slower)
Acer is not related to Asus.

Since you've got enough experience now to qualify as a Tech Enthusiast, most of us don't run the factory preinstall which is compromised by all of the preinstalled bloatware and useless OEM utilties which have better versions built into Win7. Instead Clean Reinstall - Factory OEM Windows 7 following the steps in the blue link to get it perfect.

Until then you can apply some of the same Best Practices for Win7 by Cleaning Up Factory Bloatware - Windows 7 Forums
 
please post an updated set of those three files from CCleaner.

This might give you an idea of when people have been logging in;
# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************

PHP:
# ************************************************************
# Places LOGONTIMES.TXT on your DESKTOP
#
# Shows the date and time of logons of current user
# ************************************************************

$events = Get-WinEvent -FilterHashtable @{logname='application'; id=4101; level=4} `
-verbose:$false -erroraction:silentlycontinue 
$events | ft timecreated,message -auto -wrap > $env:userprofile\desktop\LOGONTIMES.txt 

EXIT
EXIT

# ************************************************************

I strongly recommend creating a standard user type of account for the offspring.
They need zero access to an account with admin privileges.
 

My Computer My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
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