WIN 7 SP1 ACCESS_DENIED_ERROR Can't Install SP1

[SirDingo]

Hi all,

I'm getting an ACCESS_DENIED_ERROR 80070005 when trying to install Service Pack 1 on WIN 7 x64

Have tried the standalone installer and I'm running it as Administrator. Antivirus is disabled. Tried installing with Clean Boot & Safe Mode. Still no joy.

Banging my head against a wall at the moment. Any ideas?

 

[Paul Black]

Hi SirDingo,

Welcome to SevenForums!

I'm getting an ACCESS_DENIED_ERROR 80070005 when trying to install Service Pack 1 on WIN 7 x64.

[1] Have you have performed a Clean Install?

[2] Download the MGADiag.exe Tool [direct download] => MGADiag Tool, Run it, and click Continue.

The M$ tool however, does not automatically create a log file. What you can do though, is click the COPY button and then PASTE it into notepad and SAVE it. You then need to either paste the output into your post [preferable], or upload the saved log file [see below].

I hope this helps!

 

[SirDingo]

Here it is:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {5FCCAB92-2491-490B-AACE-D91AB03B9B0D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.150318-1623
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5FCCAB92-2491-490B-AACE-D91AB03B9B0D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1471389891-3121755240-3675182855</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 3700</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100916000000.000000+000</Date></BIOS><HWID>5FB83607018400FC</HWID><UserLCID>0407</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7600.0000-3472010
Installation ID: 020180335536339704942523283711584672967102182972273454
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 26.09.2019 20:23:12

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:13:2019 15:50
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PgAAAAEABAABAAIAAAADAAAABQABAAEAonam0NqFlFOabag54kuOITLyHK/KLMAjhsXgQS6sTAGS5jgPXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SSDT AMICPU PROC
SLIC DELL WN09
OSFR DELL M08
SSDT AMICPU PROC

 

[SIW2]

1. Might be a problem with updates. One way is to chsk cbs.log to find which updates and then uninstall them.
Look for everything listed under "Failed to get session package state for package:"


2. Another way is to do a repair install, for which you need installation media that already includes SP1.

It is possible to download DELL win7x64Pro media, but it is huuuge because it contains multiple languages.

Alternatively, backup your activation first, using dism++
View attachment Dism++10.1.1000.100.zip

Then do a repair install with regular MS win7x64Pro media that already includes SP1

 

[torchwood]

Hi

Nothing wrong with the Mgadiag, it does raise a couple of questions

the first - Bios does not appear to have been updated since the install late 2010.
please update it, and any others drivers

Has this machine been trying to update to SP1 since its release in 2011 ??
(requires the following tobe present beforehand - KB2454826, KB2534366, and KB2533552)

or is this a image/clone install ??

finally
check the system time is correct and remove any external drives.


Roy

might be quicker to follow SIW2's instructions