Win Update will not install Office 2010 Updates

[SevenFan]

for some reason Windows Update is struggling to install Office 2010 updates

At first it was one update, now it 4

http://i.imgur.com/ZuKVc2t.jpg

I just get this error

i.imgur.com/zM86EyN.jpg

I tried downloading manually but it gives another vague error.

Every time I try and install it creates a restore point but fails.

I am loathe to tell it to ignore them as they seem pretty important

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[SevenFan]

OMG

So we have an OS that is full of security hold and needs constant updating, but we then need a special 526mb tool of which there are 9 versions.

"It may appear to freeze or hang, but this is perfectly normal. If it still hasn't finished after a few hours"

Then it will bugger up all my settings

"Be aware that if you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files such as explorer.exe back to it's default state. Make the appropriate backups of your system files that you have modified for theming if you wish to save them before running sfc /scannow."



Looks like half a days work to carry this out.

Thanks Microsoft

Genuine Thanks to NoelDP

 

[SevenFan]

Update to thread - Error is 80070663

I have attached the CBS log as requested, I also ran each of the 4 updates one by one, they all have the same error

80070663

 

[SevenFan]

In case it helps I performed the command

findstr /c:"[SR]" cbs.log >sfcdetails.txt

and got these results in attached details file.

 

[NoelDP]

You've only included the CBS.log - not the Persist, and CheckSUR files that are also requested.
Please do so.

 

[SevenFan]

I am not clear on what I am missing,


System Update Readiness Tool (SURT)

I downloaded the 526mb, yes I kid you not a 526mb file, it offered the enclosed hotfix and then ran but did not seem to offer any file or upload. The page does not give any idea of what to upload.


Assuming that is the CheckSUR you are referring to I am not clear what the "Persist" thing is?

 

[SevenFan]

This is the final install.

There are no new programs in the Start menu

 

[NoelDP]

How about following the instructions you were given?
They tell you EVERYTHING you need to be able to provide us with the information we need.

 

[SevenFan]

Thanks for a very unhelpful response, so here are the instructions, as I said I do not see anything referring to Persist, and CheckSUR files that are also requested. So why not just point that out where I can find what you ask askign for:

Windows Update Posting Instructions

Windows Update Posting Instructions​

Information
This is a set of posting instructions to use so that you can get better help here at SevenForums.com when you have a Windows Update issue.

Warning
Never, under any circumstances, follow the instructions posted to another user who appears to be having the same problem as you (unless specifically instructed to). Windows Update problems are very computer specific and following instructions made to another user will probably do more harm than good.



1. System Update Readiness Tool (SURT)

1. Under Download the System Update Readiness Tool, download the appropriate version of the SURT for your version Windows, and save the file to your Desktop.
   NOTE: It is likely that we will need to run this file multiple times, so make sure you keep it. DONE
   
   System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008
2. Double-click on the file to install it. DONE
3. Leave it to run uninterrupted. It may appear to freeze or hang, but this is perfectly normal. If it still hasn't finished after a few hours, then notify us in your post.DONE

DONE but nothing happened, see above screen shots



2. SFC Scan

1. For how to run, see: sfc /scannow

DONE file attached to post above





3. Windows Update Error Codes

In your post, you need to specify what error codes/messages you are receiving when an update fails. The screenshot below shows where error codes are displayed:

DONE 80070663

​

4. Log Collection


The steps that we have done have limited automated fixing capabilities, however they are excellent diagnostic tools and generate very informative logs.

1. Navigate to the following folder: DONE
   C:\Windows\Logs
   ​
2. Right-click and on the CBS folder and select Copy.
   DONE
3. Minimise all open windows and right-click on your Desktop, then select Paste. DONE
4. Right-click on the CBS folder on your Desktop and select Send to > Compressed (zipped) folder. DONE
5. A file, CBS.zip should appear on your Desktop. DONE

5. Start a New Thread

Please do not post in another thread saying that you require assistance, it makes things very confusing. If you have a problem that you would like help with, please start a new thread of your own!

Your post should include the error codes from step #3 and the CBS.zip file created in step #4. Here's how to attach it to your post:
DONE

 

[SevenFan]

This is MGADiag Output

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-XXXXX
Windows Product Key Hash: ASc1G641D9/NnExUY39DVUGRm/g=
Windows Product ID: 55041-006-2548574-86414
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {D8FF9F75-903C-4D97-A961-639188497237}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office  Diagnostics:  025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office  Details:  <GenuineResults><MachineData><UGUID>{D8FF9F75-903C-4D97-A961-639188497237}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-006-2548574-86414</PID><PIDType>6</PIDType><SID>S-1-5-21-1474203831-1283778477-4083056707</SID><SYSTEM><Manufacturer>Gigabyte  Technology Co.,  Ltd.</Manufacturer><Model>G33M-DS2R</Model></SYSTEM><BIOS><Manufacturer>Award  Software International,  Inc.</Manufacturer><Version>F9A</Version><SMBIOSVersion  major="2"  minor="4"/><Date>20090731000000.000000+000</Date></BIOS><HWID>948E3007018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT  Standard  Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>   

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-006-254857-03-2057-7600.0000-0152010
Installation ID: 008242000551460130333086527852713020101360402331228930
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DPJF2
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 19/07/2014 13:06:53

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:26:2014 00:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAIABgABABEAAABBAAAAAgABAAEA7r5yPYiSZrviG1rZiP3iX2T+mLLYA0Jg8q5+tXBnzDE=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            GBT           GBTUACPI
  FACP            GBT           GBTUACPI
  HPET            GBT           GBTUACPI
  MCFG            GBT           GBTUACPI
  SSDT            PmRef        CpuPm

 

[NoelDP]

There is no point in referring back to your first post - you attached the CBS.log file, and NOT the CBS folder (which contains the CBS.log file)
I need the complete folder

 

[SevenFan]

Sorry Noel

I got an error copying the folder because I was not admin and then copies the file only.

Unfortunately the ZIP file was too big for this forum

So reading back on what you are asking for I am hoping that you do not need the CAB files (let me know if you so and I will upload them one by one seperately.

I have attached the CBS log file and the other files excluding CAB file in the CBS SUR Persist zip file.

Hopefully this will give you what you need.

Thanks!

 

[NoelDP]

The CBS.log is not actually complaining about your Office Updates at all - what it IS complaining about (a lot!) is an inability to install Service Pack 1 for Windows 7.

 2014-07-11 17:39:51, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.7601.17514, partially installed (true/false), 0
2014-07-11 17:39:51, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-07-11 17:39:51, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
....
Line 16145: 2014-07-14 14:47:20, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 Line 16147: 2014-07-14 14:47:20, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

The CheckSUR scan was clear.

Open an Elevated Command Prompt, and run the following command

dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
 
 
[B].[/B]

Then do another Check for Updates, and ONLY install Service Pack 1 if it's offered.

 

[SevenFan]

Thanks Noel

That command failed

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>dism /online /remove-package /packagename:Package_for_KB9769
32~31bf3856ad364e35~amd64~~6.1.1.17514

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7600.16385
[COLOR=Red]
Processing 1 of 1 - An error occurred - Package_for_KB976932 Error: 0x800f0825[/COLOR]

[COLOR=Red]Error: 0x800f0825[/COLOR]

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>

I opened the DISM log file and copied all todays content to the attached file

 

[NoelDP]

The error massage means that DISM has decided that the update is not uninstallable - I suspect that means that your only option is going to be a repair install.

 

[SevenFan]

What is a repair install?

 

[Yard Dog]

http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R

 

[SevenFan]

It seems a bit drastic as the problem is supposed to be with Office 2010 not Win7

Other updates install, just none of the Office ones.

A couple of things spring to mind

1. What if I uninstalled Service pack 1 via Windows Update
2. What if I uninstalled Office 2010 and re-installed
3. Searches for the original code suggest it used to refer to a license issue with Office but the solutions revolved around an office 2007 file that does not exist for office 2010.

My Office 2010 install is on a different partition so if there is any sloppy refererences in the updates that may affect it.

 

[NoelDP]

The instructions I posted should have uninstalled Windows 7 Service Pack 1 - since they didn't work, I doubt very much that the WU listing uninstall will work either.
With SP1 in an unknown state, you're not getting the updates that you should be getting for Windows - and this may be affecting the Office detections as well.

I really do think your best option is a repair of Windows, and then at least you will know that you have a good base to work from.