Solved WIN7 7601 error on GENUINE WIN7

[NoelDP]

Wait until it asks.
If it doesn't ask, then use the System properties link, or the SLUI 3 command (in the Start> Search box) to force it.

 

[realeyes]

Hi Noel,

I had to put the new product key in system properties.

Okay, followed instructions 1 - 10 - Activation said 'non genuine'

re: telephone activation - the option for telephone activation is not appearing any longer (was yesterday). Just gone onto microsoft support website followed the instructions with wizzard still no option for telephone activation.

Not sure what to do now......

Here is the report (sorry I don't know how to put it in the neat box)

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a7
Windows Product Key: *****-*****-H66TF-62K4P-8P832
Windows Product Key Hash: qSrQmJuDTLC9jLv102w6RVGcwEI=
Windows Product ID: 00359-OEM-8882621-74307
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {096B844C-5108-4CC1-BA27-1E6ECB7A39E0}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{096B844C-5108-4CC1-BA27-1E6ECB7A39E0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8P832</PKey><PID>00359-OEM-8882621-74307</PID><PIDType>3</PIDType><SID>S-1-5-21-2803302366-1490296234-1289157665</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 2920                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.13          </Version><SMBIOSVersion major="2" minor="4"/><Date>20080214000000.000000+000</Date></BIOS><HWID>B5993F07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-826-274307-02-2057-7601.0000-1702012
Installation ID: 002611267930720074042095170873576960818052464674683260
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 8P832
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 18/06/2012 16:36:43

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EFD
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:18:2012 16:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAIAAAABAAAAAQABAAEAJJRwlPim/JBGg8Sp7vM+2TI49DVetgKCKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            PTLTD              APIC  
  FACP            INTEL         CRESTLNE
  HPET            INTEL         CRESTLNE
  BOOT            PTLTD         $SBFTBL$
  MCFG            INTEL         CRESTLNE
  TCPA            Intel          CRESTLN
  TMOR            PTLTD                 
  SLIC            ACRSYS        ACRPRDCT
  SSDT            SataRe        SataPri
  SSDT            SataRe        SataPri
  SSDT            SataRe        SataPri
  SSDT            SataRe        SataPri
  SSDT            SataRe        SataPri
  SSDT            SataRe        SataPri

Any further help will be great.

 

[NoelDP]

The WAT error 0x80072EFD indicates the lack of an internet connection - which may be contributing to your other problems.
The 0xc004c4a7 error is a very rare one that indicates a 'OEM or Volume binding error' - which as far I can see shouldn't be relevant in this context.

The only thing I can think of is that the whole installation is based on a fully BIOS-locked copy of Windows which has had the 'normal' activation routes taken out, or that there is a hacker's Loader tool present which is blocking the normal route.

If either is the case, the only options are a reinstall - either a repair install, or a clean install, with genuine Retail media (which can be downloaded)

First you should telephone your local Activation Center and confirm that the Key is a genuine one. - you can get the number from the listing here.... Microsoft Volume Licensing - Activation Centers
Explain your problem to them - that MGADiag and Validation think your installation is non-genuine, so you'd like to confirm the Key's status prior to a reinstall.

One question I did neglect to ask before - You did acquire these upgrade disks from the respective machine's manufacturer, didn't you? (and not off the internet from somewhere like eBay?)

 

[realeyes]

Hi Noel,

Bless you, I will give them a call now. Should I leave the new disc key number of win7 on or revert back to the one that use to work?

Yes, both win7 discs came from a sub division of Acer. Both totally genuine.

Thanks again for the advice, I very much appreciate it.

Big Kisses to you from Realeyes.

I will update this thread with what progress is made.

The WAT error 0x80072EFD indicates the lack of an internet connection - which may be contributing to your other problems.
The 0xc004c4a7 error is a very rare one that indicates a 'OEM or Volume binding error' - which as far I can see shouldn't be relevant in this context.

The only thing I can think of is that the whole installation is based on a fully BIOS-locked copy of Windows which has had the 'normal' activation routes taken out, or that there is a hacker's Loader tool present which is blocking the normal route.

If either is the case, the only options are a reinstall - either a repair install, or a clean install, with genuine Retail media (which can be downloaded)

First you should telephone your local Activation Center and confirm that the Key is a genuine one. - you can get the number from the listing here.... Microsoft Volume Licensing - Activation Centers
Explain your problem to them - that MGADiag and Validation think your installation is non-genuine, so you'd like to confirm the Key's status prior to a reinstall.

One question I did neglect to ask before - You did acquire these upgrade disks from the respective machine's manufacturer, didn't you? (and not off the internet from somewhere like eBay?)

 

[realeyes]

I just had a thought Noel,

Could the error have occured because I did a clean install with disc 2? I could not use the Acer disc 1 that would normally overlay on Vista.

The WAT error 0x80072EFD indicates the lack of an internet connection - which may be contributing to your other problems.
The 0xc004c4a7 error is a very rare one that indicates a 'OEM or Volume binding error' - which as far I can see shouldn't be relevant in this context.

The only thing I can think of is that the whole installation is based on a fully BIOS-locked copy of Windows which has had the 'normal' activation routes taken out, or that there is a hacker's Loader tool present which is blocking the normal route.

 

[NoelDP]

Possibly - but the machine is an Acer so it should be OK for it (I don't believe they are model-specific)

You should keep one key for the laptop (the one that activated on that) and one for this machine.
There's no reason why you shouldn't query both Keys in the same call, but there maybe a policy of one Key per call.
Get this machine sorted out first.

 

[realeyes]

Hi Noel,

Just to give you an update.

I reloaded Win7 (once activated) product key in.

Spoke to Microsoft, he ran me through the activation again. Then told me to fill out the counterfeit section on their website and assured me it would be sorted out for me.

All forms filled in, and will be sending my genuine Acer discs to Microsoft.

I don't know how this works, hopefully they will send me a disc with win7 on it? I hope so, it is most important to have a disc in case one needs to do a clean re-install at times.

Thanks so much for your help and time, I so appreciate it. I will post again hopefully with very happy news with a working laptop next time. Smile.

 

[NoelDP]

I am very surprised at this!
However, it sounds as if you have a good case for a complimentary replacement - which could take a few weeks, depending on their workload.
Plese let us know the eventual outcome.

 

[realeyes]

Here is an update: Microsoft have just emailed me and they are posting me a complimentary win 7. They didn't give me any explanation as to why my genuine win7 discs from Acer are now deemed (by them) invalid.

Anyway, I look forward in recieving the disc. I presume I will have to do a completely new install, so I had better remove what little I have on there beforehand.

Thanks again for all your help. I so appreciated it, at last this nightmare is about to come to an end.

 

[NoelDP]

A result!
You should simply be able to swap the Key into your current install - but yes, the best thing to do would be a clean install, so make sure that you have all data backed up, and a note of any other Product Keys you need, and the installers that you may have downloaded.

The new Key is only going to be licensed on the first machine on which it is installed, so make sure that it's the right one (there's a Secondary set of License terms)

Once you've got it installed, activate it and validate it. It'd be nice to see a new MGADiag report as well, so we can finally set this to rest.

Good luck!

 

[realeyes]

My ‘complimentary win7 disc’ arrived today in the post. I have just custom installed it, it has been validated Microsoft etc.


I suspect I have screwed up the installation though, and need to some advice as to what to do.

I have two petitions on my laptop: ‘C’ is the Primary System; ‘D’ is for my data. Win7 has been installed in my ‘D’ partition so my questions are:


(1) Do I need to change the ‘D’ partition to ‘primary system’ – if so, how do I do this. (At present when turning on the computer I get the ‘black screen’ asking which win7 I wish to use, due to the previous win7 still being in ‘C’ partition.


(2) Can I just delete all data programs that is in ‘C’ partition?


(3) OR would it be easier to just delete what is in ‘D’ partition (New Win7) and re-install it all again, this time selecting ‘C’ primary system partition’?

Any assistance would be most appreciated.

 

[NoelDP]

I hate it when that happens!
It can be a royal pain to sort out.

My preference would be to first reinstall Windows to the correct partition, then delete the Windows components in the incorrect one, then remove the fault in the boot process.

This avoids losing any data, but is a longer process.

Before doing anything, please post a screenshot of the Disk Management Console - diskmgmt.msc - so that we can see whet's happening. (It may be a good idea to post it from both boots, just in case - make sure that you label them appropriately!!)

Does the original C: drive contain any data at all, or were you planning on a clean install?
Does the new C: drive still have data in it?

The easiest option is to back up to external storage and reformat everything


This is what we need to see - please make sure that we can see the status culumn fully!

 

[realeyes]

Okay, thanks for replying back. I have taken a screen save of above, but have no program to paste it in!

This is what it reads (me typing it out) (not sure how to do both boot reads???)

RECOVERY PARTITION - 9.77 GB HEALTHY

SYSTEM RESERVED (G) 100MB NTFS HEALTHY (SYSTEM ACTIVE)

DATA (D) 108.51 GB NTFS HEALTHY (Boot page file, crash Dump, Primary partition)

PRIMARY SYSTEM (C) 114.51 GB NTFS HEALTHY (PRIMARY PARTITION)

Not sure if you wish me to type out the top bit of the page?

 

[realeyes]

Hi Noel,
Shall I proceed with the instructions below now?

I would just like to make sure I have this very clear...

(1) Re-install Win7 Disc making sure it goes into 'C' Primary System. (will this still validate, or will it read there are now 2 users, using this on the same laptop?)

(2) Delete all files in 'D' partition.

(3) How do I remove fault in Boot process???

Many thanks
love Realeyes

Ps. Both C and D when I go into system properties both are reading the new install Win7 activation, so the 2 partitions are speaking to each other.

I hate it when that happens!
It can be a royal pain to sort out.

My preference would be to first reinstall Windows to the correct partition, then delete the Windows components in the incorrect one, then remove the fault in the boot process.

This avoids losing any data, but is a longer process.

Before doing anything, please post a screenshot of the Disk Management Console - diskmgmt.msc - so that we can see whet's happening. (It may be a good idea to post it from both boots, just in case - make sure that you label them appropriately!!)

Does the original C: drive contain any data at all, or were you planning on a clean install?
Does the new C: drive still have data in it?

The easiest option is to back up to external storage and reformat everything


This is what we need to see - please make sure that we can see the status culumn fully!

 

[realeyes]

Okay I took the bull by the horns...

(1) I have re-installed Win7 on the 'C' primary system. All old files on 'C' now in file titled 'windows.old'. Followed microsoft instructions on how to remove 'windows.old' from 'C' using disk clean up - didn't work, no option to click on 'previous windows' to clean up. Any ideas????
Update on (1) - Now Solved, 'right click' on disc clean-up this gives administator powers and then reads the 'windows.old' files and removes them!

(2) 'D' partition now been quick formatted - so win7 now gone from here. In Disk Management it reads - 'Data (D), 108.51 GB NTFS HEALTHY (Primary Partition). Question, should it still be reading primary partition???

(3) PRIMARY (C) 114.gb NTFS, HEALTHY (Boot Page File, Crash Dump, Primary Partition) ?????? Is this because I now need to remove previous Win7 from Boot? Black screen still apearing on start up. PLEASE, how do I do this, step by step, and also how do I know which win7 needs removing as they read the same name.

(4) Do I need to make a Boot disc, so that if I ever need to wipe off Win7 and re-install it from 'clean', as the instructions said I had to install it from desk top, which doesn't sound like a boot disc.

Any advice would be brilliant! Thanks Noel you are a Star!

Ps. I seem to have forgotten my password for this site, so cannot connect the win7 laptop at present to show you readings etc. I am using an old laptop that is instantly recognised on this site and allowing me to post.

 

[kegobeer]

2. Yes. See: Disk partitioning - Wikipedia, the free encyclopedia

 

[NoelDP]

(OH help - two pints and 5 large whiskies are not conducive to sensible responses <g>)
I'll have to come back to the thread in the morning

 

[realeyes]

Hi Noel, if you are reading this thread, any ideas with how to tackle the below? Many thanks -Realeyes X

(2) 'D' partition now been quick formatted - so win7 now gone from here. In Disk Management it reads - 'Data (D), 108.51 GB NTFS HEALTHY (Primary Partition). Question, should it still be reading primary partition???

(3) PRIMARY (C) 114.gb NTFS, HEALTHY (Boot Page File, Crash Dump, Primary Partition) ?????? Is this because I now need to remove previous Win7 from Boot? Black screen still apearing on start up. PLEASE, how do I do this, step by step, and also how do I know which win7 needs removing as they read the same name.

(4) Do I need to make a Boot disc, so that if I ever need to wipe off Win7 and re-install it from 'clean', as the instructions said I had to install it from desk top, which doesn't sound like a boot disc.

Any advice would be brilliant! Thanks Noel you are a Star!

Ps. I seem to have forgotten my password for this site, so cannot connect the win7 laptop at present to show you readings etc. I am using an old laptop that is instantly recognised on this site and allowing me to post.

 

[NoelDP]

Ps. I seem to have forgotten my password for this site, so cannot connect the win7 laptop at present to show you readings etc. I am using an old laptop that is instantly recognised on this site and allowing me to post.

Have you checked the Caps-Lock status (I often find that I had the Caps-Lock on when either originally entering the password or attempting access that account - so try it both ways!)

Back with more in a minute - caffeine needed first!

 

[NoelDP]

Caffeine infusion now underway....

2) Yes, this is normal, unless you created an Extended partition, containing Logical drives - the default on partitioning is to create Primaries.

3) That's perfectly normal - leave it alone I'll deal with the Boot Options menu later

4) Since you obviously have a proper install disk, there's no need to create a Boot Disk - it won't usually do anything for you that the install disk can't.


OK - to the boot options problem.

Please tell us exactly what the screen looks like currently (has a third option crept in?)

Please also run the following commands in an elevated command prompt, and copy/paste the results to your reply

BCDEDIT /enum
BCDEDIT /enum /v

Note that you can copy the output to Notepad, and transfer the files to your laptop (as well as the screen capture of the Disk Management tool) using a USB stick, or across the network (if you put the files in the Public folder) if you have one.