Win7 Crash, can't recover! Please Help

comptester

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My HP Pavilion p6214y desktop (Win7 Home 64) suddenly crashed/powered off on its own while I was in the middle of watching a video on the internet last monday. It tried to restart but couldn't.

I have tried several things to fix it but I can't.

Some of the stop errors I have seen are E4, A, and D1.
Startup repair can't fix the problem. I have run it over 20 times now.
In one of the error messages I have seen mentioned the ci.dll file.
I can't boot into safemode.
System Restore doesn't work/ fails after going through all the motions.
I can't run sfc /scannow from the repair tool command prompt because it says "There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again."
I can't find the bootlog file ntbtlog.txt, I don't think it is getting far enough to write it.

Please help! I don't want to install windows from scratch.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bitAMD Athlon II X4 6208 GB DDR2 PC2-6400 (4x2GB)Integrated graphics using nVidia GeForce 9100
Computer Manufacturer/Model Number
HP Pavilion p6214y Desktop PC
OS
Windows 7 Home Premium 64 bit
CPU
AMD Athlon II X4 620
Motherboard
Pegatron M2N78-LA
Memory
8 GB DDR2 PC2-6400 (4x2GB)
Graphics Card(s)
Integrated graphics using nVidia GeForce 9100
Sound Card
Integrated Realtek ALC888S
Monitor(s) Displays
HP brand flat wide screen
Hard Drives
WD Caviar Green, SATA, 1 TB, 5400 rpm
PSU
stock 300W
Case
Mid size ATX
Cooling
stock

My Computer My Computer

At a glance

Windows 7 Ultimate 32bit SP1Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz4 GBATI Radeon HD 2600 Pro
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio
Which switch should I use first?
Is there any risk of losing data on the hard drive by using Bootrec.exe?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bitAMD Athlon II X4 6208 GB DDR2 PC2-6400 (4x2GB)Integrated graphics using nVidia GeForce 9100
Computer Manufacturer/Model Number
HP Pavilion p6214y Desktop PC
OS
Windows 7 Home Premium 64 bit
CPU
AMD Athlon II X4 620
Motherboard
Pegatron M2N78-LA
Memory
8 GB DDR2 PC2-6400 (4x2GB)
Graphics Card(s)
Integrated graphics using nVidia GeForce 9100
Sound Card
Integrated Realtek ALC888S
Monitor(s) Displays
HP brand flat wide screen
Hard Drives
WD Caviar Green, SATA, 1 TB, 5400 rpm
PSU
stock 300W
Case
Mid size ATX
Cooling
stock
use the Bootrec.exe tool in the Windows Recovery Environment (Windows RE) to troubleshoot and repair the following items in Windows Vista or Windows 7:
  • A master boot record (MBR)
  • A boot sector
  • A Boot Configuration Data (BCD) store
Note When you are troubleshooting startup issues by using the Windows RE, you should
1. first try the Startup Repair option in the System Recovery Options dialog box.
2. If the Startup Repair option does not resolve the issue, or
3. if you must troubleshoot more steps manually, use the Bootrec.exe tool.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32bit SP1Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz4 GBATI Radeon HD 2600 Pro
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio
I opened the command prompt from system recovery options and typed Bootrec.exe, and hit enter.
Then I typed:
bcdedit /export C:\BCD_Backup
c:
cd boot
attrib bcd -s -h -r
ren c:\boot\bcd bcd.old
bootrec /RebuildBcd
After restarting I didn't even get as far into the startup as before, because of some error about "Windows\system32\winload.exe Status 0xc0000428"
"Info: Windows cannot verify the digital signiture for this file."
It gave me the option of "enter" to start windows, "F8" for advanced options, and "ESC" to exit and restart.
Enter and/or F8 just kept looping me back to the same error.
So I put the repair disk in the DVD drive and restarted. I booted to the cd and it started doing its thing.
When It was looking for installations of windows it popped up an error window that I forget what it said but it forced me to restart again, so I did. This time I made it past that part and to the System recovery options/tools screen.
I ran startup repair and it could not fix it. The details had a signiture07 "missing OS loader". I had never had this "07" before so after I restarted I went back to the command prompt, deleted bcd and renamed the bcd.old back to bcd. When I restarted normally (without cd and without pressing F8) I no longer had the "winload" error and I was back to the original behavior/problem I posted before I tried "Bootrec". The details of a startup repair attempt show the signiture06 (I think it was 06) to be 1 now, which it was like 24 (I think this is the counter of how many times it has been run), but the signiture07 is back to its usuall error message of "corrupt file".

What should I do?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bitAMD Athlon II X4 6208 GB DDR2 PC2-6400 (4x2GB)Integrated graphics using nVidia GeForce 9100
Computer Manufacturer/Model Number
HP Pavilion p6214y Desktop PC
OS
Windows 7 Home Premium 64 bit
CPU
AMD Athlon II X4 620
Motherboard
Pegatron M2N78-LA
Memory
8 GB DDR2 PC2-6400 (4x2GB)
Graphics Card(s)
Integrated graphics using nVidia GeForce 9100
Sound Card
Integrated Realtek ALC888S
Monitor(s) Displays
HP brand flat wide screen
Hard Drives
WD Caviar Green, SATA, 1 TB, 5400 rpm
PSU
stock 300W
Case
Mid size ATX
Cooling
stock

My Computer My Computer

At a glance

Windows 7 Ultimate 32bit SP1Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz4 GBATI Radeon HD 2600 Pro
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio
I typed bcdedit.exe at the command promt from Systems Recovery Options. This is what I get:

Windows Boot Manager
--------------------
identifier {bootmgr}
device partition=C:
path \bootmgr
description Windows Boot Manager
locale en-US
inherit {globalsettings}
extendedinput Yes
default {default}
resumeobject {b2e0f160-b471-11de-bb2a-90e6ba495f09}
displayorder {default}
toolsdisplayorder {memdiag}
timeout 30
customactions 0x1000085000001
0x5400000f
custom:5400000f {current}

Windows Boot Loader
-------------------
identifier {default}
device partition=D:
path \Windows\system32\winload.exe
description Windows 7
locale en-US
inherit {bootloadersettings}
recoversequence {current}
recoveryenabled Yes
osdevice partition=D:
systemroot \Windows
resumeobject {b2e0f160-b471-11de-bb2a-90e6ba495f09}
nx OptIn

there is no "Windows Legacy OS Loader" section

Since my osdevice is on D, I did not type in the command suggested in the article.
Since my device is not "unknown", I did not type in the command suggested in the article.

Does everything look ok above?
Any more suggestions?
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bitAMD Athlon II X4 6208 GB DDR2 PC2-6400 (4x2GB)Integrated graphics using nVidia GeForce 9100
Computer Manufacturer/Model Number
HP Pavilion p6214y Desktop PC
OS
Windows 7 Home Premium 64 bit
CPU
AMD Athlon II X4 620
Motherboard
Pegatron M2N78-LA
Memory
8 GB DDR2 PC2-6400 (4x2GB)
Graphics Card(s)
Integrated graphics using nVidia GeForce 9100
Sound Card
Integrated Realtek ALC888S
Monitor(s) Displays
HP brand flat wide screen
Hard Drives
WD Caviar Green, SATA, 1 TB, 5400 rpm
PSU
stock 300W
Case
Mid size ATX
Cooling
stock
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