Solved Win7 crash

sobranie

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Quite old win7 machine, well, ancient really. It's behaved perfectly for years but I'm experiencing a complete lock up prob.
After a few hours the machine just locks up and mouse, keyboard unresponsive. A quick reset on the power button and all systems fine until the next crash.
Pls. note the following ...... Eset security all clear, malwarebytes all clear, all temperatures in the low 30s, no new progs installed and have more than adequate memory available. sfc all clear and chkdsk all clear.



If I was graced with a BSOD it would really help matters but no such luck and ctrl/alt/delete impossible to perform.



I use Express VPN which I suspected but the crashes occur with it switched off.


Any ideas most welcomed folks.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom
OS
win7 home premium 64bit
CPU
3.47 gigahertz AMD Phenom II X4 955
Motherboard
ASUSTeK Computer INC. M4A89TD PRO USB3 Rev 1.xx
Memory
8192Mb
Graphics Card(s)
ATI Radeon HD 5700 Series [Display adapter]
Sound Card
asus xonar essence stx
Monitor(s) Displays
prolite E2472HD
Hard Drives
ST31500341AS [Hard drive] (1500.30 GB) -- drive 0, s/n 9VS42ED0, rev CC1H, SMART Status: Healthy
ST3750528AS [Hard drive] (750.16 GB) -- drive 1, s/n 9VP8EPRF, rev CC44, SMART Status: Healthy
Case
antec
Cooling
4 inner and 1 top
Keyboard
logitech
Mouse
MS
Internet Speed
80/20
Antivirus
ESET
Browser
firefox
Were any changes of hardware, software, configurations, adjustments, made within the computer briefly before the lockups began?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Antec desktop; Acer Aspire laptops
OS
Windows 7 Professional 64-bit
CPU
Desktop i5; Acers i5 & i7
Memory
desktop 16GB; 1 Acer 8GB & 1 Acer 16GB
Hard Drives
1TB split into 2 equal partitions [OS and data] usable by RJS
Internet Speed
AT&T DSL
Browser
FF, GChrome, msIE
Other Info
Windows 7 Firewall, Emsisoft AM/AV, MSE [scan-only], SpywareBlaster, Ruiware/BillP combine
Don't "candystore" ccleaner or anything similar, lest worst things happen.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Antec desktop; Acer Aspire laptops
OS
Windows 7 Professional 64-bit
CPU
Desktop i5; Acers i5 & i7
Memory
desktop 16GB; 1 Acer 8GB & 1 Acer 16GB
Hard Drives
1TB split into 2 equal partitions [OS and data] usable by RJS
Internet Speed
AT&T DSL
Browser
FF, GChrome, msIE
Other Info
Windows 7 Firewall, Emsisoft AM/AV, MSE [scan-only], SpywareBlaster, Ruiware/BillP combine
Going straight for repair install ( or even better a custom install) could save days of troubleshooting.

Backup activation first - it will need to be restored afterwards, and then you could use dism++ or simplix to install updates

View attachment Dism++10.1.1000.100.zip

Repair Install

Have you got win7 x64 SP1 Home Prem installation media?


Quite old win7 machine, well, ancient really. It's behaved perfectly for years but I'm experiencing a complete lock up prob.
After a few hours the machine just locks up and mouse, keyboard unresponsive. A quick reset on the power button and all systems fine until the next crash.
Pls. note the following ...... Eset security all clear, malwarebytes all clear, all temperatures in the low 30s, no new progs installed and have more than adequate memory available. sfc all clear and chkdsk all clear.



If I was graced with a BSOD it would really help matters but no such luck and ctrl/alt/delete impossible to perform.



I use Express VPN which I suspected but the crashes occur with it switched off.


Any ideas most welcomed folks.
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    OS
    7 X64
    CPU
    i5 8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200mhz
    Hard Drives
    various
    PSU
    pure power 11 400w cm
    Case
    Coolermaster
    Cooling
    cryorig m9i
  • Computer type
    PC/Desktop
    OS
    7x64
    CPU
    g5400
    Motherboard
    ga b365m ds3h
    Memory
    8gb ddr4 2400
    PSU
    xfx pro 450w
I agree with SIW2. A repair install could save a lot time spent on trying to find out the issue.
Before you do it, do some basic tasks.
- Clean your disk (%windir%\system32\cleanmgr.exe) or use CCleaner
- You must have at least 20G of free space on C: drive.
- Do a check disk. Open a CMD window as administrator and type
chkdsk C: /f
It will say your disk is in use and if you want to schedule to next start = Yes
Reboot
Pay attention on the results, specially bad blocks, bad clusters, bad sectors that are indication of physical damaged disk.
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    custom build
    OS
    Windows 7 HP 64
    CPU
    i5 6600K - 800MHz to 4200MHz
    Motherboard
    GA-Z170-HD3P
    Memory
    4+4G GSkill DDR4 3000
    Graphics Card(s)
    IG - Intel 530
    Monitor(s) Displays
    Samsung 226BW
    Screen Resolution
    1680x1050
    Hard Drives
    (1) -1 SM951 – 128GB M.2 AHCI PCIe SSD drive for Windows 7 and Lubuntu
    (2) -1 WD SATA 3 - 1T for Data
    (3) -1 WD SATA 3 - 1T for backup
    PSU
    Thermaltake 450W TR2 gold
    Keyboard
    Old and good Chicony mechanical keyboard
    Mouse
    Logitech mX performance - 9 buttons (had to disable some)
    Internet Speed
    500Mb/s
    Browser
    Firefox 64
    Other Info
    TinyWall firewall
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550LF
    OS
    Windows 7 Pro
    CPU
    i7-4500U 800MHz to 3.0GHz
    Motherboard
    Asus Q550LF
    Memory
    (4+4)G DDR3 1600
    Graphics Card(s)
    IG intel 4400 + NVIDIA GeForce GT 745M
    Sound Card
    Realtek
    Monitor(s) Displays
    LG Display LP156WF4-SPH1
    Screen Resolution
    1920 x 1080
    Hard Drives
    BX500 120G SSD for Windows and programs +
    1T HDD for data
    Internet Speed
    500 Mb/s
    Browser
    Firefox
    Other Info
    TinyWall firewall
Thank you all so very much for your replies.

Repair/install seems the way to go (eventually) but I do have a Macrium copy on a spare HD but it's about 6 months out of date and I was going to update it and then the problem started so I reasoned that if there was a software prob then the new Macrium copy I would make would carry on the chaos.
jftr, would a faulty mouse or keyboard cause my probs? I watched my 'puter today, awaiting the inevitable crash, and seconds before the crash the mouse became extremely 'jerky' and jumping around the screen instead of moving smoothly. System check later showed the mouse was fine so could be an intermittent fault but I've plugged the mouse into another usb port and no crashes in the last 4 hours.
Once again, thank you all for replies to date and I'll post progress later especially if the mouse/usb port is the problem.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom
OS
win7 home premium 64bit
CPU
3.47 gigahertz AMD Phenom II X4 955
Motherboard
ASUSTeK Computer INC. M4A89TD PRO USB3 Rev 1.xx
Memory
8192Mb
Graphics Card(s)
ATI Radeon HD 5700 Series [Display adapter]
Sound Card
asus xonar essence stx
Monitor(s) Displays
prolite E2472HD
Hard Drives
ST31500341AS [Hard drive] (1500.30 GB) -- drive 0, s/n 9VS42ED0, rev CC1H, SMART Status: Healthy
ST3750528AS [Hard drive] (750.16 GB) -- drive 1, s/n 9VP8EPRF, rev CC44, SMART Status: Healthy
Case
antec
Cooling
4 inner and 1 top
Keyboard
logitech
Mouse
MS
Internet Speed
80/20
Antivirus
ESET
Browser
firefox
About 10 hours and no crash so it would appear that there is a dodgy usb port but it doesn't show as dodgy in System devices (USB). Might invest in a powered 4 way usb splitter just in case. jftr I googled faulty usb ports and it was confirmed that semi-duff ports will crash the 'puter. I consider that a BSOD message would have spotted the prob much earlier. We live and learn!!


Thanks again to all.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom
OS
win7 home premium 64bit
CPU
3.47 gigahertz AMD Phenom II X4 955
Motherboard
ASUSTeK Computer INC. M4A89TD PRO USB3 Rev 1.xx
Memory
8192Mb
Graphics Card(s)
ATI Radeon HD 5700 Series [Display adapter]
Sound Card
asus xonar essence stx
Monitor(s) Displays
prolite E2472HD
Hard Drives
ST31500341AS [Hard drive] (1500.30 GB) -- drive 0, s/n 9VS42ED0, rev CC1H, SMART Status: Healthy
ST3750528AS [Hard drive] (750.16 GB) -- drive 1, s/n 9VP8EPRF, rev CC44, SMART Status: Healthy
Case
antec
Cooling
4 inner and 1 top
Keyboard
logitech
Mouse
MS
Internet Speed
80/20
Antivirus
ESET
Browser
firefox
"...would a faulty mouse or keyboard cause my probs? I watched my 'puter today, awaiting the inevitable crash, and seconds before the crash the mouse became extremely 'jerky' and jumping around the screen instead of moving smoothly..." Lots of possible software and possible hardware causes are listed on troubleshooting sheets.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Antec desktop; Acer Aspire laptops
OS
Windows 7 Professional 64-bit
CPU
Desktop i5; Acers i5 & i7
Memory
desktop 16GB; 1 Acer 8GB & 1 Acer 16GB
Hard Drives
1TB split into 2 equal partitions [OS and data] usable by RJS
Internet Speed
AT&T DSL
Browser
FF, GChrome, msIE
Other Info
Windows 7 Firewall, Emsisoft AM/AV, MSE [scan-only], SpywareBlaster, Ruiware/BillP combine
I swopped the mouse and keyboard usb inputs on the 'puter and all seems fine.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom
OS
win7 home premium 64bit
CPU
3.47 gigahertz AMD Phenom II X4 955
Motherboard
ASUSTeK Computer INC. M4A89TD PRO USB3 Rev 1.xx
Memory
8192Mb
Graphics Card(s)
ATI Radeon HD 5700 Series [Display adapter]
Sound Card
asus xonar essence stx
Monitor(s) Displays
prolite E2472HD
Hard Drives
ST31500341AS [Hard drive] (1500.30 GB) -- drive 0, s/n 9VS42ED0, rev CC1H, SMART Status: Healthy
ST3750528AS [Hard drive] (750.16 GB) -- drive 1, s/n 9VP8EPRF, rev CC44, SMART Status: Healthy
Case
antec
Cooling
4 inner and 1 top
Keyboard
logitech
Mouse
MS
Internet Speed
80/20
Antivirus
ESET
Browser
firefox
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