Windows 7 64 Bit BSOD while in Firefox or Steam

FuturePast

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I keep getting what I've gathered is the new BSOD when using the internet or playing Steam Games. The computer locks up for a second before going to these weird static bars running across the screen and changing every second or so before restarting. Sometimes, the screen just locks up for about 30 seconds and then the computer returns to "normal". I have also experienced two times where the computer screen starts to fade to white from the bottom right side after locking up and going to a black screen.

I'm running Window's 64 Bit that came originally installed on my Dell Studio 1558. The computer is about a year old, and I never reinstalled the OS.

I have attached my folder as instructed.

In addition, I was able to get the error code after the computer restarted on one crash-

[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7600.2.0.0.768.3[/FONT]
[FONT=&quot] Locale ID: 1033[/FONT]

[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: f4[/FONT]
[FONT=&quot] BCP1: 0000000000000003[/FONT]
[FONT=&quot] BCP2: FFFFFA8007373060[/FONT]
[FONT=&quot] BCP3: FFFFFA8007373340[/FONT]
[FONT=&quot] BCP4: FFFFF800039CF300[/FONT]
[FONT=&quot] OS Version: 6_1_7600[/FONT]
[FONT=&quot] Service Pack: 0_0[/FONT]
[FONT=&quot] Product: 768_1[/FONT]

[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\111511-30404-01.dmp[/FONT]
[FONT=&quot] C:\Users\Ian Riley\AppData\Local\Temp\WER-54054-0.sysdata.xml[/FONT]

[FONT=&quot]Read our privacy statement online:[/FONT]
[FONT=&quot]http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409[/FONT]

[FONT=&quot]If the online privacy statement is not available, please read our privacy statement offline:[/FONT]
[FONT=&quot]C:\Windows\system32\en-US\erofflps.txt[/FONT]
Thank you,
-Ian
 

My Computer My Computer

Computer Manufacturer/Model Number
Dell Studio 1558
OS
Windows 7 Home Premium 64 Bit
CPU
Intel Core i5 CPU M 450 @2.40GHz
Memory
4096 MB RAM
Graphics Card(s)
ATI Mobility Radeon HD 5470
I keep getting what I've gathered is the new BSOD when using the internet or playing Steam Games. The computer locks up for a second before going to these weird static bars running across the screen and changing every second or so before restarting. Sometimes, the screen just locks up for about 30 seconds and then the computer returns to "normal". I have also experienced two times where the computer screen starts to fade to white from the bottom right side after locking up and going to a black screen.

I'm running Window's 64 Bit that came originally installed on my Dell Studio 1558. The computer is about a year old, and I never reinstalled the OS.

I have attached my folder as instructed.

In addition, I was able to get the error code after the computer restarted on one crash-

[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7600.2.0.0.768.3[/FONT]
[FONT=&quot] Locale ID: 1033[/FONT]

[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: f4[/FONT]
[FONT=&quot] BCP1: 0000000000000003[/FONT]
[FONT=&quot] BCP2: FFFFFA8007373060[/FONT]
[FONT=&quot] BCP3: FFFFFA8007373340[/FONT]
[FONT=&quot] BCP4: FFFFF800039CF300[/FONT]
[FONT=&quot] OS Version: 6_1_7600[/FONT]
[FONT=&quot] Service Pack: 0_0[/FONT]
[FONT=&quot] Product: 768_1[/FONT]

[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\111511-30404-01.dmp[/FONT]
[FONT=&quot] C:\Users\Ian Riley\AppData\Local\Temp\WER-54054-0.sysdata.xml[/FONT]

[FONT=&quot]Read our privacy statement online:[/FONT]
[FONT=&quot]http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409[/FONT]

[FONT=&quot]If the online privacy statement is not available, please read our privacy statement offline:[/FONT]
[FONT=&quot]C:\Windows\system32\en-US\erofflps.txt[/FONT]
Thank you,
-Ian

Nothing firm but I suspect related to your Symantec.

I do notice Symantec which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials at least to test.

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

 

My Computer My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
I removed SEP, and nothing changed. On my most recent boot, I got a "standard" BSOD. When I went into startup repair, every test it did failed due to error 0x0, and system restore failed due to 0x1f

EDIT: I was also able to get this Error report after a more recent BSOD:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 7a
BCP1: FFFFF6FC400097E8
BCP2: FFFFFFFFC000000E
BCP3: 000000012511B860
BCP4: FFFFF880012FD1BC
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112011-25303-01.dmp
C:\Users\Ian Riley\AppData\Local\Temp\WER-95550-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
 
Last edited:

My Computer My Computer

Computer Manufacturer/Model Number
Dell Studio 1558
OS
Windows 7 Home Premium 64 Bit
CPU
Intel Core i5 CPU M 450 @2.40GHz
Memory
4096 MB RAM
Graphics Card(s)
ATI Mobility Radeon HD 5470
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