Windows 7/64 Home Premium Update errors 9C59 & 800736B3

[angevoyageur]

Hi,

I tried a lot of things trying to resolve this issue but nothing worked.
I finally follow the procedure described on this forum, in the hope someone here can help.

I activated the Administrateur account (my system is in French) and ran the CheckSUR and Windows Update from this account as otherwise I can't access the CBS log file.
I joined the requested files,
Thank you by advance.
Alain

 

[NoelDP]

Your SFC scan was clear - but the background CBS data shows some severe problems.
PLease run the CheckSUR tool, and post the results...

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.

 

[angevoyageur]

No errors reported.

 

[NoelDP]

Not quite!

Checking Package Manifests and Catalogs
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0.cat  
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_2_for_KB2705219~31bf3856ad364e35~amd64~~6.1.1.1.cat  
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.3.1.cat  
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat

These are old updates - and were fixed some time ago because of this problem, so you've had the problem since then.

The classic fix is to uninstall the patches, and then reinstall them - which is a little frought.

Try using this - Windows Update error 800b0101 - Windows Help
https://technet.microsoft.com/en-us/library/security/2749655.aspx?f=255&MSPPError=-2147217396

 

[angevoyageur]

So, I followed the procedure to uninstall the package indicated in CheckSUR.log :

(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_2_for_KB2705219~31bf3856ad364e35~amd64~~6.1.1.1.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.3.1.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat

It works for the first KB2729094. But I got an error for KB2705219 (see picture1). I joined the CBS.log.
I also tried the automatic troubleshooter as indicated in the same link, but here too I got an error (see picture2).
If I run the Windows Update after the first uninstall, it reinstall it (KB2729094) and then I got the same errors as previously.

Any idea ?

 

[NoelDP]

It looks like none of the related errors for that got into the CBS log

Please post the C:\Windows\windowsupdate.log file, and then run CheckSUR again, and we'll see what we find.

 

[angevoyageur]

What a hell !!!
Attached the WindowsUpdate log file.
Thank you for your patience.

EDIT:
The CheckSUR reports nothing.

 

[NoelDP]

CheckSUR is happy - there's nothing to do with the uninstall in the WU log

Maybe we'll find something in the Event logs?

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

 

[angevoyageur]

Here the events.