Windows 7 64BIT 'This computer is not running genuine Windows'

[Sibuy]

If anybody can help with the above message.

The machine was returned from a client giving the message above after the power was pulled from the system.

Machine specs are:-
Asus P8H67-M LE Rev3.0 Motherboard
Intel Core i3 2120, S1155, Sdy Bridge, 3.3GHz
Corsair DDR3 PC3-10600 (1333MHz) 4GB kit (2GBx2)
500GB Seagate ST3500413AS Barracuda 7200
1GB Gainward G 210 Video Card
Samsung SH-S223Q/BEBN DVD RW
Lindy 1 Port RS232 PCI Card
Microsoft Windows 7 64-bit SP1 (Genuine Disc & Key)

Attached are the MGADiag and CBS reports from the system. Apologies for the CBS in a zip, but it exceeded the file size limit.

Any assistance that can be provided would be greatly appreciated and if any more information is required, please let me know.

 

[NoelDP]

This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

 

[NoelDP]

From the looks of it - you've been getting non-genuine messages since at least July last year!!
Why the delay getting it sorted?

 

[Sibuy]

Thanks for the response.

To give you answer to your suggestion, when I run the file, I get the following:-

'Error: This computer does not meet the minimum requirements for installing the software'.

I had a look in the BIOS and changed to RAID, this then lost the BOOTMGR. Had to change it back to original settings and recover using the Windows Disc.

To answer why it has taken so long, our client has only just reported it to us and in turn, their client has only just notified them of the issue, telling them that it has only just started happening. If you say since July, then it was only a couple of months after the system was supplied.

 

[NoelDP]

Hmm - the system is probably too new to accept older drivers, and I don't like attempting to put the very latest on there...


Please run the following commands in an Elevated Command Prompt

NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVC

once complete, leave the system alone for at least an hour to rebuild the database, then reboot, and run another MGADiag report.
Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.

 

[Sibuy]

Thanks Noel,

Commands have been run. Now in it's hour wait time. Should be ready in 50 minutes.
MGADiag to follow.

 

[Sibuy]

Machine now rebooted and the following is from MGADiag:-

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-C6DH9-QBKH3-9PPX2
Windows Product Key Hash: VTn/CkCyv20VSH48eBIwOSYmvN4=
Windows Product ID: 00371-OEM-9045201-51647
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {955DB41E-9984-4224-A506-51EE7689D278}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Opera\Opera.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{955DB41E-9984-4224-A506-51EE7689D278}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9PPX2</PKey><PID>00371-OEM-9045201-51647</PID><PIDType>3</PIDType><SID>S-1-5-21-3022764546-298844737-1075180391</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0905</Version><SMBIOSVersion major="2" minor="6"/><Date>20110725000000.000000+000</Date></BIOS><HWID>03A33807018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-452-051647-02-2057-7601.0000-1182012
Installation ID: 012442652661929151007514842522285815271116519232112170
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9PPX2
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 03/04/2013 10:21:27

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 3:27:2013 14:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEA6GFkDuIt6gJiNErd4Nt89Q4EMjC2Qy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT AMICPU PROC

 

[NoelDP]

Erk! - no change

Please reboot again, then run the following commands an post the results.

DIR C:\Windows\System32\catroot2
DIR C:\Windows\System32\catroot2old
ICACLS C:\Windows\System32\catroot2

 

[Sibuy]

I run the commands under an elevated command prompt. Images attached relating to each command.

 

[NoelDP]

That looks normal enough.
If you look in Device Manager, (and enable viewing of hidden devices) is anything flagged with red or yellow splashes?

This is the link to ASUS's latest IRST drivers for your board
http://dlcdnet.asus.com/pub/ASUS/misc/sata/IRST_V10101008_XPVistaWin7.zip
I have absolutely no idea why it should come out at 250MB, while Intel's comes out at about 8MB - I can only assume that it bundles graphics drivers as well.

 

[Sibuy]

No problems in Device Manager. All clear.
Tried running them drivers and get the same message as I did with the Intel ones, 'Error: This computer does not meet the minimum requirements for installing the software'.

I get the feeling I'm going to be completely reloading this system. I'm sure the client has done something with this that they are not telling me about.

 

[NoelDP]

<chuckle> BTDT!
Perhaps a repair install, rather than nuke&pave?