Windows 7 Bluescreen of death BCCode C5

[aburford2016]

HI, I was just wondering if I can get some advice, my PC randomly crashes with a blue screen of death with the BCCode:C5, I will attach some information about my system. It mostly occurs when I watch a video and or a movie, I have updated my video card drivers and onboard sound, any advice would be much appreciated.

 

[axe0]

Please post the report of Windows Genuine and Activation Issue Posting Instruction

 

[aburford2016]

That has got nothing to do with the Blue Screen of death, please give me some useful information that may help with the blue screen of death.

 

[axe0]

We request for an activation report when something looks suspicious and may prevent us from helping as piracy is against the forum rules. The report is to confirm the suspicious.

 

[aburford2016]

Sorry I do apologize for that, I will go and get the information my windows 7 is 100% legit.

 

[aburford2016]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-6BRGV-BMYP3-VYQ3J
Windows Product Key Hash: C5R7qlJgA7l/RPWhwcCLkrBDKJI=
Windows Product ID: 00359-OEM-8704101-87379
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FBBBC2E2-2E3A-4922-BF59-2341813E24F2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.160211-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FBBBC2E2-2E3A-4922-BF59-2341813E24F2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VYQ3J</PKey><PID>00359-OEM-8704101-87379</PID><PIDType>3</PIDType><SID>S-1-5-21-1574106876-1204190616-206527301</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7758</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.6</Version><SMBIOSVersion major="2" minor="7"/><Date>20121011000000.000000+000</Date></BIOS><HWID>B25D3E07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-041-087379-02-3081-7601.0000-0422013
Installation ID: 004522949064826570416881437805703831750981542504498174
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: VYQ3J
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/04/2016 11:33:14 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:30:2016 23:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAAACAAAABAABAAEAln0yqJS1Rj8SwoZrbOnWBwJbmugIxHKKvkGWYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
DMAR INTEL SNB

 

[axe0]

It does look good

Please remove KMSnano, a program known for illegal activating of Windows & Office.

Start Menu\Programs\KMSnano	Public:Start Menu\Programs\KMSnano	Public

 

[aburford2016]

Would that be causing the blue screen of death?

 

[axe0]

It rarely is the cause because it depends on what the cause is, but it would certainly prevents us from helping if it is used. I don't think it is the cause in this case, but I haven't analyzed the dumps yet.

 

[aburford2016]

Ok well I do appreciate any help or advice on this blue screen of death.

 

[axe0]

Assuming you've removed KMSnano, please remove all USB devices except for mouse and keyboard and switch the mouse and keyboard from USB port.
Also make sure to update the USB drivers and BIOS from MSI.
https://www.msi.com/Motherboard/support/Z77A-G41.html#support_download

0: kd> k
 # Child-SP          RetAddr           Call Site
00 fffff800`00ba0938 fffff800`03090629 nt!KeBugCheckEx
01 fffff800`00ba0940 fffff800`0308f2a0 nt!KiBugCheckDispatch+0x69
02 fffff800`00ba0a80 fffff800`031c76fb nt!KiPageFault+0x260
03 fffff800`00ba0c10 fffff800`031c84f1 nt!ExDeferredFreePool+0xca7
04 fffff800`00ba0ca0 fffff880`0f01374b nt!ExFreePoolWithTag+0x411
05 fffff800`00ba0d50 fffff880`0f013b0f [COLOR="red"]USBPORT[/COLOR]!USBPORT_Core_iCompleteDoneTransfer+0xb2f
06 fffff800`00ba0e30 fffff880`0f01166f [COLOR="red"]USBPORT[/COLOR]!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7
07 fffff800`00ba0e90 fffff880`0f002f89 [COLOR="red"]USBPORT[/COLOR]!USBPORT_Core_UsbIocDpc_Worker+0xf3
08 fffff800`00ba0ed0 fffff800`0309bd7c [COLOR="Red"]USBPORT[/COLOR]!USBPORT_Xdpc_Worker+0x1d9
09 fffff800`00ba0f00 fffff800`03094215 nt!KiRetireDpcList+0x1bc
0a fffff800`00ba0fb0 fffff800`0309402c nt!KxRetireDpcList+0x5
0b fffff880`083d6aa0 00000000`00000000 nt!KiDispatchInterruptContinue

 

[aburford2016]

Yes I did remove that program, so is it possible that the USB Ports are causing the blue screen of death, I will swap out the mouse and keyboard which are both USB, Thanks

 

[aburford2016]

The blue screen of death happened again any help same as it was before BC code 5, please let me know what you need to see what it is again.

 

[axe0]

When you get another BSOD, follow the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[aburford2016]

Here is the file again, let me know what you find. I only have 2 devices plugged into the USB ports, Keyboard which is a cheap keyboard and a cheap mouse, not sure if that would have anything to do with it.

 

[axe0]

Ensure that the BIOS is up to date.
https://msi.com/Motherboard/support/Z77AG41_Plus.html#down-bios