Solved Windows 7 BSODs happening at different times - Hal.dll

[sixtosounds]

Hello, all! I've been having some trouble with my custom-built PC lately. I get BSODs every now and then and WhoCrashed tells me the problem is Hal.dll. The crash has happened while streaming video, playing games, and while idling with no programs running. My temps stay pretty low as the room my PC is in is pretty cold because of the weather so I don't think overheating is an issue. I do not think I am overclocking anything (GPu is a GTX780 Superclocked. Factory overclocked?) and I am pretty sure that all my drivers are up to date, too. Uploaded my debug thinger. Hope someone can help!

 

[user31]

Since nobody helped me I'll be a gent and help you ; a Hal.dll BSOD sounds a lot like a video card related problem. HAL means hardware abstraction layer. Try patching the driver and see if that helps. Best of luck.

 

[Thedoctor44]

Whocrashed is correct to a certain extent. It's not an amazing program, there are much better debuggers. hal.dll is the hardware abstraction layer that is implemented in software, it contains a set of routines that translate hardware information for software like device drivers.
You have a bugcheck of 0x124 which indicates a fatal hardware error has occurred.

Please run some stress tests to determine which hardware component is at fault. Follow the instructions from the links below.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

[COLOR="red"]BugCheck 124[/COLOR], {0, fffffa80097c9028, be000000, 100110a}

[COLOR="Red"]Probably caused by : hardware[/COLOR]

Followup: MachineOwner

 

[Thedoctor44]

Since nobody helped me I'll be a gent and help you ; a Hal.dll BSOD sounds a lot like a video card related problem. HAL means hardware abstraction layer. Try patching the driver and see if that helps. Best of luck.

I have tried to help you but you don't reply then you create multiple threads.
If you need help then not replying to your own thread or creating duplicate threads is the best way for help to come to you.
I go through all the threads that have no replies first so when you keep commenting I already think somebody is with you.
If you require assistance then message people on the BSOD team or reply to your previous thread when people have commented.

:focus:

I don't mean to sound annoyed or angry it's just don't say people don't try to help when they do. I will be more than happy to help you if you have issues.

 

[sixtosounds]

Ran the GPu test and it passed, I suppose. Temperature stopped at 68°C. Will run the hardware test and memtest shortly.

Edit: Started the hardware test but my CPU cores hit 80°C+ and I freaked out a little. Should they be getting this hot?

 

[Thedoctor44]

They can get this hot yes from stress tests. Just run it but make sure it doesn't go over 90C.

 

[sixtosounds]

Okay, I ran the hardware test for a lilttle over 2 hours. Temps maxed at around 86°C and I saw 0 erros, 0 warnings in Prime95. Running the memtest next.

Edit: Ran memtest all night and saw no errors. Just got another BSOD while streaming video and browsing online. Here's the debug file. Really hope you guys can help me figure out what is happening.

Edit 2: Ran the Windows Memory Diagnostic Tool for good measure and found no errors either. Though the BSODs are few and far between, this is still pretty frustrating.

Edit 3: One thing I am just noticing is that just before the BSOD happens whille streaming video, the audio glitches out and repeats/skips until the BSOD appears. Could this be a problem with my audio card?

 

[sixtosounds]

Anybody have any ideas?

 

[Thedoctor44]

hmm, we could try and enable Driver Verifier to see if a driver is at fault. I know it's a 0x124 bugcheck which indicates a fatal hardware error but I personally have encountered situations where 0x124 can be caused by drivers. It's rare but it can happen.
Follow these instructions on how to enable Driver Verifier.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[sixtosounds]

As soon as I rebooted, I got a new BSOD. IRQL_NOT_LESS_OR_EQUAL. Rebooted again and tried to enter startup repair but I think it disables my USB ports and I can't select to restore or cancel.

 

[sixtosounds]

Ok, I was able to get start up again after Windows said it could not repair whatever it thinks was broken. Now I am getting weird artifacts in my browser for some reason. Disabling verifier and restarting now.

 

[sixtosounds]

Aaaand another BSOD. The're happening way more often now. This is getting weird.

 

[Thedoctor44]

The bugchecks are still 0x124 which indicate a fatal hardware error. Can you run the CPU test again. Prime95 by following the instructions previously posted. If you have an Intel CPU run Intel Burnin test by following these instructions.

http://www.sevenforums.com/tutorials/220743-cpu-stress-test-using-intelburntest.html

 

[sixtosounds]

I tried running IntelBurn, but some of my cores hit temps above 90°C so I freaked out and stopped the test. Seems crazy high considering my idle temps are not above 40°C. Maybe I need a better CPU fan?

 

[Thedoctor44]

Those temps are dangerously high, on Prime95 under a stress test my max temperature is 78C.
A better fan would be recommended yes. Is overheating the cause? We do not know.

 

[sixtosounds]

Okay, I went ahead and ordered this heatsink/fan. Hopefully I'll be able to run the stress test by the weekend without the danger of frying my PC.

 

[sixtosounds]

Okay, installed new heatsink and fans and ran IntelBurnTest. Got a "Success!" message and the test completed in 75.78 seconds. Any other ideas?

 

[Thedoctor44]

Are you still getting crashes though?

 

[sixtosounds]

Haven't gotten one in a couple of days, actually. I'll report if/when it happens again.

 

[Thedoctor44]

If you get no crashes within a couple of days and you feel very confident that your issue have been solved then please mark the thread as solved.