Windows 7 Build 7601 Not Geniune error

[j joy j]

I received the 'Windows 7 Build 7601 ... not geniune' error on the desktop computer (used by mainly the kids). I've done some little tinkering and research trying to resolve this error on my own and some of the things I do seem to make the error go away but only for a day or a few hours and then it pops back up so I'm turning here to see if anyone can help. Thank you in advance...

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc0000034
Windows Product Key: *****-*****-WJ847-3DK86-6X9KV
Windows Product Key Hash: CxJuGjz3HoB2VeHs5tDdYXMwdbM=
Windows Product ID: 00359-033-4009152-85397
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C92F9D23-1FA4-41FC-8FA5-F1983A87504D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Outlook 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C92F9D23-1FA4-41FC-8FA5-F1983A87504D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6X9KV</PKey><PID>00359-033-4009152-85397</PID><PIDType>5</PIDType><SID>S-1-5-21-3919104093-1489641815-319937570</SID><SYSTEM><Manufacturer>GATEWAY</Manufacturer><Model>GT5404</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CF94510J.15A.0028.2006.1213.1629</Version><SMBIOSVersion major="2" minor="4"/><Date>20061213000000.000000+000</Date></BIOS><HWID>DFC83507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>7A71A6A2A23170C</Val><Hash>p/nUUTROT/m0DpSTMBMKO2k77gU=</Hash><Pid>81610-902-4559401-62486</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>636B0961914270A</Val><Hash>ZS+QsGCy1lRVsNzbXgAVFAqifRs=</Hash><Pid>81602-901-9993912-68086</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:12:2012 07:17
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAnJ/4xFB8SOTkboSVsmBUoTi4ciKA1w==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   GATEWA  SYSTEM  
  FACP   GATEWA  SYSTEM  
  HPET   GATEWA  SYSTEM  
  MCFG   GATEWA  SYSTEM  
  WDDT   GATEWA  SYSTEM  
  ASF!   GATEWA  SYSTEM  
  SLIC   GATEWA  SYSTEM  
  SSDT   GATEWA  CpuPm
  SSDT   GATEWA  CpuPm
  SSDT   GATEWA  CpuPm
  SSDT   GATEWA  CpuPm
  SSDT   GATEWA  CpuPm

 

[NoelDP]

Oh, Lordie!
The 0xc0000034 error is one that has so far proved to be very elusive - but yours is one of the 'cleanest' examples I've seen, so there may be hope



Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.

 

[j joy j]

Hi Noel,

Did all the above without any issues or errors. Here is the link for the cbs.log ...

https://skydrive.live.com/redir?resid=1D3FEB3C257337FE!113&authkey=!ACuqCJ1TX19bMbQ

Thanks,
JJ

 

[NoelDP]

There's no errors found in the SFC, but it did do a fair amount of tidying up.

Please download and run the ChecSUR tool.


Please run the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Then zip the CheckSUR.log and upload it to your public SkyDrive so I can take a look - post a link in your reply.

The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

 

[j joy j]

Hi Noel,

Here is the updated link you requested ...

https://skydrive.live.com/redir?resid=1D3FEB3C257337FE!114&authkey=!AN3QBfRCU7HPlyc

 

[NoelDP]

It's the CheckSUR log I need - you seem to have uploaded a new CBS log?
C:\Windows\Logs\CBS\CheckSUR.log

 

[j joy j]

Oops, sorry ...

https://skydrive.live.com/redir?resid=1D3FEB3C257337FE!115&authkey=!ALPcQrJC-rczdXQ

 

[NoelDP]

Hmm - 33 minutes, and no errors detected, RATS!

We'll have to go hunting.

Please open an Elevated Command Prompt, and run the following commands - I don't need detail, just the number of files found after each command is run (they could be slow, or quick to run - it depend on the amount of RAM in your system)


DIR C:\Windows /AR /S
DIR C:\Windows\ServiceProfiles /AR /S
DIR C:\Windows\System32 /AR /S
DIR C:\Windows\winsxs /AR /S
DIR C:\Windows\Servicing /AR /S

 

[j joy j]

Hmmmm, hunting wabbits? Sorry ...

Here is what I found:

DIR C:\Windows /AR /S -- 1679 Files, 153 Dir
DIR C:\Windows\ServiceProfiles /AR /S - 0 Files, 66 Dir
DIR C:\Windows\System32 /AR /S - 6 Files, 0 Dirs
DIR C:\Windows\winsxs /AR /S - Volume in drive C has no label. Volume Serial Number xxx-xxx. File Not Found.
DIR C:\Windows\Servicing /AR /S - Volume in drive C has no label. Volume Serial Number xxx-xxx. File Not Found.

 

[NoelDP]

Youch!
DIR C:\Windows /AR /S -- 1679 Files, 153 Dir

There shouldn't be more than a few (90 in a clean install) - and these are all ooutside the areas I was looking at....
OK.
Please run the following command - it will create a file on the desktop (flist.txt).
please attach the file to your reply....

DIR C:\Windows /AR /S >%userprofile%\desktop\flist.txt

 

[j joy j]

Trying to run that, and I'm getting 'the system cannot find the path/file specified'. I've tried to run it a few different ways. I'm guessing I need to put my user profile in there? If not, I've tried running it exactly as you have put it and I'm still receiving the cannot find message.

 

[NoelDP]

This almost identical to another machine I'm helping with elsewhere - I'd love to find out if there's anything in common between the two.....
Please open MSINFO32 and use File Save to produce a report, then zip it and attach it to yor reply as well

 

[NoelDP]

Make sure that you get the spaces right in the command -
I'll highlight them here.....

DIR<space> C:\Windows<space> /AR<space> /S<space> >%userprofile%\desktop\flist.txt

 

[j joy j]

Here is the system info report ...

https://skydrive.live.com/redir?resid=1D3FEB3C257337FE!116&authkey=!AC7P9scuhRQK_eo

Still getting an error that it cannot find file/path so I'm trying it a few times and making sure I'm typing it all correctly.

 

[NoelDP]

It should work fine if you just copy/paste the one from post #10 (at least it works for me!)


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[j joy j]

I tried to copy/paste the one from post #10 and receive 'the system cannot find the path specified'.

 

[NoelDP]

OK - try this then -, run both commands, then find the file for attachment (in C:\test)

MD C:\test
DIR C:\Windows /AR /S >C:\test\flist.txt

 

[j joy j]

Post #17 worked ...

https://skydrive.live.com/redir?resid=1D3FEB3C257337FE!117&authkey=!AGNuU7FPeZhfId0

 

[NoelDP]

Great - and i have discovered why there are such a large number of files

The vast majority are in the C:\Windows\Installer tree - on my main system that amounts to 2257 files out of 2279!

I wish I'd checked before, now

I need to have a rethink.

Everything else looks normal enough.

 

[NoelDP]

Hmm - best check those numbers anyhow - please run the following command and post the number of files found

DIR C:\Windows\Installer /AR /S