Hello,
Problem with my daughter's Toshiba L750D laptop, about 9 months old,
purchased from major UK retailer.
Machine was not charging up properly, probably due to loose power plug,
and kept shutting down (or crashing). When subsequently booting up was required to run
startup repair a couple of times, which also prompted to restore to previous
checkpoint a couple of times. When machine eventually boots up reliably
it now gives "Windows 7, Build 7601, This copy of windows is not genuine"
problem.
Unfortunately the C of A sticker is a bit worn, and I can't read some
of the digits despite using a magnifying glass.
Any help would be appreciated.
MGA diag report follows...
Problem with my daughter's Toshiba L750D laptop, about 9 months old,
purchased from major UK retailer.
Machine was not charging up properly, probably due to loose power plug,
and kept shutting down (or crashing). When subsequently booting up was required to run
startup repair a couple of times, which also prompted to restore to previous
checkpoint a couple of times. When machine eventually boots up reliably
it now gives "Windows 7, Build 7601, This copy of windows is not genuine"
problem.
Unfortunately the C of A sticker is a bit worn, and I can't read some
of the digits despite using a magnifying glass.
Any help would be appreciated.
MGA diag report follows...
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
Windows Product ID: 00359-OEM-8992687-00017
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0B0E7CFE-8670-48F3-9698-14C161C1E437}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0B0E7CFE-8670-48F3-9698-14C161C1E437}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BWX77</PKey><PID>00359-OEM-8992687-00017</PID><PIDType>2</PIDType><SID>S-1-5-21-1476929437-1711250901-2797268959</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>SATELLITE L750D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.30</Version><SMBIOSVersion major="2" minor="7"/><Date>20110719000000.000000+000</Date></BIOS><HWID>5DE83407018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Error: product key not found.
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A8
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:6:2013 20:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAonb85OTLVPlYoXRMqKdiPW6AnFZmMFBe
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSQCI TOSQCI00
FACP TOSQCI TOSQCI00
HPET TOSQCI TOSQCI00
BOOT TOSQCI TOSQCI00
MCFG TOSQCI TOSQCI00
ASF! TOSQCI TOSQCI00
SLIC TOSQCI TOSQCI00
MSDM TOSQCI TOSQCI00
SSDT AMD POWERNOW
SSDT AMD POWERNOWMy Computer
At a glance
Windows 7 64 bit Home Prem
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- Toshiba
- OS
- Windows 7 64 bit Home Prem
- Antivirus
- MSE
- Browser
- Chrome
