Solved windows 7 can't reconize with local network interface driver software

[caldom]

HI, dell has informed me that my problem with my PC Is that windows 7 can't reconize the local network interface driver and told me that it's a software issue. I reinstalled the local network interface driver from the original cd that came with the PC and 2x's restored the computer to another time and then restored it back to the factory settings-with a Dell tech on the phone- nothing helped. This problem started one morning when lighting was felt/heard very close to our home and in fact burned out our verizon moden/box that Verizon replaced. From this point I wasn't able to go on line because there was no local network avail for verizon to connect to is how I understand it.
Can anyone help?????
Thank you in advance for any and all ideas or advice!
Bob

 

[SlasherIT]

Dell Support, along with most OEM support, is crap. The best place for support with Windows computers is this forum. Anyways, you mean LAN Ethernet driver right? Could you please go into Device Manager and tell me the model name and manufacturer of your Ethernet device.

 

[caldom]

HI, Dell called it a the 'local network interface driver' at the risk of sounding stupid is this also called the 'LAN Ethernet driver? '
If so what I reinstalled was the 'Broadcom BCM57780 LOM REV A00'
Bob

 

[caldom]

HI again, also when I did reinstall the (Broadcom BCM57780 LOM REV A00)local network interface driver/LAN Ethernet driver a message box appears with this message: 'MSSNMP service not detected must install for the advanced server sub agent to work properly' but the installataion appeared to continue with out a problems except that the computer still has no local network interface driver installed.????????????
Bob

 

[SlasherIT]

Yes, he is talking about LAN Ethernet Driver. Did you just re-install the driver for your LAN that was already present on your computer?

Ok here is what you do:

1. Download this file (zip file) (you have to accept the agreement): Broadcom.com - Broadcom License Agreement

2. Extract the zip file into a folder.

3. Open Device Manager.

4. Expand the Network Adapters section, and double click on your LAN Ethernet device (Broadcom BCM57780).

5. Select the Driver tab at the top. Click Update Driver.

6. Select Browse my computer for driver software...

7. Select Let me pick from a list of device drivers on my computer...

8. (Make sure Show compatible hardware is checked) Select Have Disk. Select Browse. Navigate to the downloaded (extracted) folder containing the drivers for the Broadcom LAN Device. Inside the folder, there are 3 files. Select the file named k57nd60a.inf. Select Next. It should install your new updated driver. If it asks you to, restart your computer. Your device should work now.

 

[caldom]

error message the problem?

Hi thanks for getting back to me. I downloaded the broadcom driver from the disk that came with the computer as well as off the internet (Dell website) both times and this time from your down load link ...the problem is when I go to open the device manager there is no Network Adapters section to expand...it's like the pc doesn’t reconize or register that the driver is there???
also when I did down load/extract from the disc two things happened: one message read: The SNMP service must be running for HPIS feature to function properly. SNMP service was not detected. You must install this service for the advanced service sub agent to work properly.

2nd message: Error occurred while unzipping one or more files were not successfully unzipped. The error code is 40.

Any ideas?
Bob

 

[zigzag3143]

Hi thanks for getting back to me. I downloaded the broadcom driver from the disk that came with the computer as well as off the internet (Dell website) both times and this time from your down load link ...the problem is when I go to open the device manager there is no Network Adapters section to expand...it's like the pc doesn’t reconize or register that the driver is there???
also when I did down load/extract from the disc two things happened: one message read: The SNMP service must be running for HPIS feature to function properly. SNMP service was not detected. You must install this service for the advanced service sub agent to work properly.

2nd message: Error occurred while unzipping one or more files were not successfully unzipped. The error code is 40.

Any ideas?
Bob

Hi Bob and welcome

Run a system file check to verify and repair the OS files and if that doesnt correct it do a repair install from the OS dvd


Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.

 

[SlasherIT]

Enable the SNMP Trap Service in Services. Try the installer again.

 

[caldom]

Hi, I did run a system file check to verify and repair the OS files and it came back as no problems. I can't do a repair install from the OS dvd since my PC didn't come with such a cd (instead I was suppose to make a back up OS file but didn't) I also went into services to enable the SNMP. THere was no 'enable' feature but was a option to set it as automatic which I did and then I attempted to reinstalll the broadcom item but still the same. NO network device in device manager. I have been able to save the file onto my thumb drive on this computer, open onto the PC that's has the problem, go to extract the file where I can choose a file and I've chosed a few difference places ( Computer/OS/driver/desktop....)with no differences in the result: when I open device manager, there is no network adapter to expand or do anything with...
At the very least I feel that I"m getting closer to the solutions, thanks to you.Thats definatly something but what else can I try?
Bob

 

[zigzag3143]

Regarding snmp you are looking for "start" not enable and it may not be able to because of some dependance on it, or something it depends on.

 

[caldom]

Hi! right, I did find 'start' and it seemed to start but didn't seem to fix the problem...what would I be looking for as far as dependence?
Bob

 

[SlasherIT]

Caldom, which version of Windows 7 64-bit are you specifically using?

 

[caldom]

windows 7 home premium

HI, processor Intell(R) Core(TM) i7CPU
Ram 6.00GB
860 @2.80 GHZ
860 @2.80 GHZ
windows 7 home premium
Does this help?
I just tried to reinstall the network adapter and the message came up: fatal error unable to install...
Bob

 

[caldom]

HI, by the way somehow along the way my dell v310-v510 printer has lost it's driver...I can't find one online at the Dell site. It's for a dell v310-v510. Does anyone know where to find the driver download for this printer???????I guess that I unknowenly deleted while trying to troubleshoot the network adapter issue since it has been working all along. I did a restore with no results.
And the CD is not avail.
Thank you in advance
Bob

 

[SlasherIT]

Hi Caldom,

I sent you a PM, check it.

Here is the Windows 7 64 bit driver for your printer, took 15+ minutes to find this driver lolz .

Drivers and Downloads

EDIT: Caldom, it seems you have put a setting to not receive any PM's, could you please remove this setting so that I could send you the PM. Thanks.

 

[caldom]

Printer driver/network ada[ter not reconized by windows 7 still...

HI, I am getting all your messages so I beliieve I can recieve PM messages...thank you soo much! You guys on this forum are amazing. Everyone I know is going to hear about this forum. Don't mean to be rude but it blows away Dell. Anyways, I did look into the dependencies with the SNMP and there are none highlighted or even there....
Bob

 

[SlasherIT]

Hi Caldom,

Yes, I know and told you before that the SNMP service has no dependencies.

I tried again sending you a PM, but it says 'caldom has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her.' Can you please fix this so that I may send you the PM. You should be able to find this setting in the Control Panel of the Forums under 'Edit Options'.

 

[caldom]

Hi, did go into user cp and Enabled Visitor Messaging which will allow PM-ing right? If not could you please point me in the right direction to allow PM's?

So if the SNMP service has no dependencies, is this a good/bad or not revelent fact?
BOb

 

[SlasherIT]

Hi caldom, sadly, I am still unable to send you a PM, grrr, this is really getting off-topic but whatever.

Under 'Edit Options', make sure the following are ticked:

Enable Private Messaging
Enable Visitor Messaging

 

[caldom]

HI I did enable Enable Private Messaging but I don't see the Enable Visitor Messaging box is it callled something else....

Bob