Windows 7 Crashes/Restarts at 'Starting Windows' Screen

[radman3d]

This does not happen all the time, maybe one out of ten boots the computer gets to the 'Starting Windows' screen and crashes/restarts. This happens just before you see the animation of the colored dots beginning to form the Windows Logo, but the 'Starting Windows' writing is displayed...then it crashes/restarts. Windows knows this is happening because it wants to check out the operating system and after taking forever to do so finds nothing. I do not see any error reports in Event Viewer that seem to pertain to this problem and Windows does not show a BSOD either. Does anyone have any ideas how to troubleshoot this problem?


Windows 7 Home 64 bit (Full Retail)
i5 2500K (New System)
16 GB 2133 Memory

 

[zigzag3143]

Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.

 

[radman3d]

Here is the errors.zip file you requested. Thanks for the help zigzag.

 

[writhziden]

Most of your errors are side-by-side errors related to the Visual C++ Redistributables. All point to your Nero software First, uninstall the Nero software through Start Menu -> Control Pane -> Uninstall a program. Then, uninstall all Visual C++ Redistributables software through Start Menu -> Control Panel -> Uninstall a program.

Once you have finished uninstalling the software, install the following:

Visual C++ 2005 Redistributable (x86)
Visual C++ 2005 Redistributable (x64)
Visual C++ 2008 Redistributable (x86)
Visual C++ 2008 Redistributable (x64)
Visual C++ 2010 Redistributable (x86)
Visual C++ 2010 Redistributable (x64)​

Make sure to install both the x86 and x64 versions. Then install their updates through Windows Update.

Then install the Nero software again.

 

[radman3d]

Thanks writhziden, I followed your directions above and all went well. When I installed Nero it installed older versions of the above software, so I uninstalled those. Hope that was the right thing to do. After uninstalling the older versions I restarted the computer and it did it again...crashed/restarted. I have read that in msconfig if you check No GUI Boot that this is a work around.

 

[writhziden]

You want it to install the older versions. Go through the steps again, and this time let it install the older versions. It needs those for the system to work correctly.


In addition, this may be a hardware issue related to the graphics card if the GUI disable works. Run some hardware checks.

• If you are overclocking any hardware, please stop.
  
  
• Monitor temperatures during the following tests.
  
  Use the following programs to monitor the temperatures.​
  • Real Temp is a good CPU temperature monitor.
  • Speccy - System Information - Free Download will monitor all hardware temperatures.
  • HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
  • Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
    
    
  • Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
    
    
  • Follow the steps for doing CPU stress test using IntelBurnTest
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
  
     Warning

  Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!
  
  
  For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
  Once these steps have been followed, it is safe to remove and replace components within your computer.

 

[radman3d]

"You want it to install the older versions. Go through the steps again, and this time let it install the older versions. It needs those for the system to work correctly."

Just to be sure we are talking about the same thing, all six of the above programs are installed. Nero installed old versions of 4 of them, so then there was 10 installed:
Visual C++ 2005 Redistributable (x86) (2 each different versions)
Visual C++ 2005 Redistributable (x64) (2 each different versions)
Visual C++ 2008 Redistributable (x86) (2 each different versions)
Visual C++ 2008 Redistributable (x64) (2 each different versions)
Visual C++ 2010 had the ones I downloaded installed.

I do not know the "No GUI boot" works or not. It has not been long enough to know for sure. This does not happen very oftain. I agree that it seems to have something to do with the graphics card, but other then that I am at a loss.

 

[writhziden]

Yes, you want to let it install the older ones and have multiples in the uninstall a program list.

Let us know once you have had more time to test with the No GUI boot and have a more definitive feeling one way or the other.