Windows 7 freezes on desktop after startup

[Barry McAuley]

Hi, I hope somone out there can help. I've been looking through the forums for a while and I haven't found a solution to my problem.

First of all I'm running Windows 7 Pro 64 bit on an i5 system.

I powered on my PC and it gave me a warning about the machine not being shut down properly. I started windows normally and once I reached the desktop Windows freezes, I can still move the cursor but I can't click on anything. Pressing Ctrl alt Del only causes a black screen to appear and I am forced to reset the machine.

Unfortunately I haven't set up any system restore points. I tried running a memory diagnostic with the Windows 7 CD but to no avail. Serching for problems using the Windows 7 disk turns up nothing aswell. I started windows in safe mode and disabled all programs at startup. After rebooting in normal mode the same thing happened, it freezes just as before.

I installed Windows 7 on a different hard drive partition and it works fine so I'm pretty sure it's not a hardware issue.

Can anyone tell me what I can do to troubleshoot this problem? How do I go about testing which program may be causing the problem? Is there anyway I can try and repair windows files?

I would be really grateful for any help. Thanks in advance.

 

[bigmck]

Hi, I hope somone out there can help. I've been looking through the forums for a while and I haven't found a solution to my problem.

First of all I'm running Windows 7 Pro 64 bit on an i5 system.

I powered on my PC and it gave me a warning about the machine not being shut down properly. I started windows normally and once I reached the desktop Windows freezes, I can still move the cursor but I can't click on anything. Pressing Ctrl alt Del only causes a black screen to appear and I am forced to reset the machine.

Unfortunately I haven't set up any system restore points. I tried running a memory diagnostic with the Windows 7 CD but to no avail. Serching for problems using the Windows 7 disk turns up nothing aswell. I started windows in safe mode and disabled all programs at startup. After rebooting in normal mode the same thing happened, it freezes just as before.

I installed Windows 7 on a different hard drive partition and it works fine so I'm pretty sure it's not a hardware issue.

Can anyone tell me what I can do to troubleshoot this problem? How do I go about testing which program may be causing the problem? Is there anyway I can try and repair windows files?

I would be really grateful for any help. Thanks in advance.

Did you install Win 7 or did your computer come with it? If you installed it and have a Win 7 CD, shut down your system and inset it and try booting from the CD and see what happens.

 

[gregrocker]

Specifically, boot into Repair CD or Install DVD Repair console to run Startup Repair repeatedly. http://www.sevenforums.com/tutorials/681-startup-repair.html?ltr=S

Report back what it finds in the results link.

 

[Barry McAuley]

Thanks for the advise.

I ran the Startup repair several times; each time it doesn't find any problems.
I'm currently running another Windows Memory Diagnostic, I'll report back with the results.

 

[Barry McAuley]

Doing a standard Standard Windows Memory Diagnostic doesn't turn up anything.
I'm currently doing a second extended Memory Diagnostic, both of which have frozen at 21% omplete.

I tried to do a clean boot, I disabled all services except the Windows ones but I still experienced the same problem.

 

[Barry McAuley]

I did a clean boot where I disabled all Windows services and it's working.

I guess all that's left now is to try and find which service is causing the trouble.

If I find out which one is causing the trouble what should I do to solve it?