Solved Windows 7 freezes on Gmail Voice/Video chat

The Unofficial

New member
Power User
Local time
3:31 AM
Messages
112
Location
Oregon
Hello everybody,

I am having problems with my Asus G60J. About 3 days ago, I noticed that when I tried to start a Video chat over Gmail (with my built in web-cam), it locked up my computer instantly, and entirely. I have no other options than to do a hard reset. I had nothing other that Task manager open, and this happens repeatedly. I also happens when I receive chats. I have the latest drivers for my (time for the tech specs)

Nvidia Geforce GTS 360M Cuda with 1GB of Vram

Intel i5

Windows 7 Professional 64-bit

4GB DDR3 Ram

Using windows 7 for 1 month and loving it. ANY help MUCH appreciated.

Note: this also happens with the Star Wars Battle Front 2 Installer.
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bitIntel i5 430m4 GB DDR3nvidia Geforce GTS 360M Cuda 1GB
Computer Manufacturer/Model Number
ASUS G60JX Republic of Gamers
OS
Windows 7 Professional 64-bit
CPU
Intel i5 430m
Memory
4 GB DDR3
Graphics Card(s)
nvidia Geforce GTS 360M Cuda 1GB
Sound Card
EAX Advanced HD 4.0
Screen Resolution
1366 x 768
Hard Drives
460 GB 7200 RPM built in
Internet Speed
Too slow :-( 160kbs
Have you tried a different browser?
 

My Computer My Computer

At a glance

Windows 7 Pro 64bitIntel Core 2 Quad Q66004GB1024MB GeForce GTS 250 (PNY)
Computer Manufacturer/Model Number
Dell XPS
OS
Windows 7 Pro 64bit
CPU
Intel Core 2 Quad Q6600
Motherboard
Dell Inc 0PP150 (Socket 775)
Memory
4GB
Graphics Card(s)
1024MB GeForce GTS 250 (PNY)
Monitor(s) Displays
Dell 22in
Screen Resolution
1680x1050
Hard Drives
313GB Seagate ST332062 0AS SCSI Disk Device (SCSI)
733GB Western Digital WDC WD75 00AACS-00D6B SCSI Disk Device (SCSI)
Keyboard
Logitech G11
Mouse
Logitech G5
Internet Speed
3Mb/s
Other Info
And Acer Aspire One
Yes, I have tried Mozilla Firefox, Google Chrome, Lunascape, and Internet Explorer. Thanks for responding so fast
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bitIntel i5 430m4 GB DDR3nvidia Geforce GTS 360M Cuda 1GB
Computer Manufacturer/Model Number
ASUS G60JX Republic of Gamers
OS
Windows 7 Professional 64-bit
CPU
Intel i5 430m
Memory
4 GB DDR3
Graphics Card(s)
nvidia Geforce GTS 360M Cuda 1GB
Sound Card
EAX Advanced HD 4.0
Screen Resolution
1366 x 768
Hard Drives
460 GB 7200 RPM built in
Internet Speed
Too slow :-( 160kbs
Also, playing regular video files and music just fine.
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bitIntel i5 430m4 GB DDR3nvidia Geforce GTS 360M Cuda 1GB
Computer Manufacturer/Model Number
ASUS G60JX Republic of Gamers
OS
Windows 7 Professional 64-bit
CPU
Intel i5 430m
Memory
4 GB DDR3
Graphics Card(s)
nvidia Geforce GTS 360M Cuda 1GB
Sound Card
EAX Advanced HD 4.0
Screen Resolution
1366 x 768
Hard Drives
460 GB 7200 RPM built in
Internet Speed
Too slow :-( 160kbs
Yeah, It sounds like the driver doesn't work well with windows, maybe you can try an older version.
 

My Computer My Computer

At a glance

Windows 7 Pro 64bitIntel Core 2 Quad Q66004GB1024MB GeForce GTS 250 (PNY)
Computer Manufacturer/Model Number
Dell XPS
OS
Windows 7 Pro 64bit
CPU
Intel Core 2 Quad Q6600
Motherboard
Dell Inc 0PP150 (Socket 775)
Memory
4GB
Graphics Card(s)
1024MB GeForce GTS 250 (PNY)
Monitor(s) Displays
Dell 22in
Screen Resolution
1680x1050
Hard Drives
313GB Seagate ST332062 0AS SCSI Disk Device (SCSI)
733GB Western Digital WDC WD75 00AACS-00D6B SCSI Disk Device (SCSI)
Keyboard
Logitech G11
Mouse
Logitech G5
Internet Speed
3Mb/s
Other Info
And Acer Aspire One
Before what?
 

My Computer My Computer

At a glance

Windows 7 Pro 64bitIntel Core 2 Quad Q66004GB1024MB GeForce GTS 250 (PNY)
Computer Manufacturer/Model Number
Dell XPS
OS
Windows 7 Pro 64bit
CPU
Intel Core 2 Quad Q6600
Motherboard
Dell Inc 0PP150 (Socket 775)
Memory
4GB
Graphics Card(s)
1024MB GeForce GTS 250 (PNY)
Monitor(s) Displays
Dell 22in
Screen Resolution
1680x1050
Hard Drives
313GB Seagate ST332062 0AS SCSI Disk Device (SCSI)
733GB Western Digital WDC WD75 00AACS-00D6B SCSI Disk Device (SCSI)
Keyboard
Logitech G11
Mouse
Logitech G5
Internet Speed
3Mb/s
Other Info
And Acer Aspire One
Like it was working, I could do the SW BF2 install, and video chat. That was before a few days ago. Now it doesn't work. No change as far as I know. If this helps, I was having the popular Gadgets not displaying problem. The one were the clock shows just a static seconds hand. But it fixed itself at around the same time the lockup program started. Oh, and Malwarebytes doesn't find anything either.
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bitIntel i5 430m4 GB DDR3nvidia Geforce GTS 360M Cuda 1GB
Computer Manufacturer/Model Number
ASUS G60JX Republic of Gamers
OS
Windows 7 Professional 64-bit
CPU
Intel i5 430m
Memory
4 GB DDR3
Graphics Card(s)
nvidia Geforce GTS 360M Cuda 1GB
Sound Card
EAX Advanced HD 4.0
Screen Resolution
1366 x 768
Hard Drives
460 GB 7200 RPM built in
Internet Speed
Too slow :-( 160kbs
What does the installer say when it fails?
 

My Computer My Computer

At a glance

Windows 7 Pro 64bitIntel Core 2 Quad Q66004GB1024MB GeForce GTS 250 (PNY)
Computer Manufacturer/Model Number
Dell XPS
OS
Windows 7 Pro 64bit
CPU
Intel Core 2 Quad Q6600
Motherboard
Dell Inc 0PP150 (Socket 775)
Memory
4GB
Graphics Card(s)
1024MB GeForce GTS 250 (PNY)
Monitor(s) Displays
Dell 22in
Screen Resolution
1680x1050
Hard Drives
313GB Seagate ST332062 0AS SCSI Disk Device (SCSI)
733GB Western Digital WDC WD75 00AACS-00D6B SCSI Disk Device (SCSI)
Keyboard
Logitech G11
Mouse
Logitech G5
Internet Speed
3Mb/s
Other Info
And Acer Aspire One
Nothing. It does the same thing as Gmail Video chat. It just freezes instantly and eternally. Until I have no other options than to do a hard reboot
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bitIntel i5 430m4 GB DDR3nvidia Geforce GTS 360M Cuda 1GB
Computer Manufacturer/Model Number
ASUS G60JX Republic of Gamers
OS
Windows 7 Professional 64-bit
CPU
Intel i5 430m
Memory
4 GB DDR3
Graphics Card(s)
nvidia Geforce GTS 360M Cuda 1GB
Sound Card
EAX Advanced HD 4.0
Screen Resolution
1366 x 768
Hard Drives
460 GB 7200 RPM built in
Internet Speed
Too slow :-( 160kbs
I'm at a loss here man, I'm sorry I can't be of much help. I would open a cmd prompt. Start>run>cmd and do a sfc /scannow . Also try a clean install and try again. Again I'm sorry.
 

My Computer My Computer

At a glance

Windows 7 Pro 64bitIntel Core 2 Quad Q66004GB1024MB GeForce GTS 250 (PNY)
Computer Manufacturer/Model Number
Dell XPS
OS
Windows 7 Pro 64bit
CPU
Intel Core 2 Quad Q6600
Motherboard
Dell Inc 0PP150 (Socket 775)
Memory
4GB
Graphics Card(s)
1024MB GeForce GTS 250 (PNY)
Monitor(s) Displays
Dell 22in
Screen Resolution
1680x1050
Hard Drives
313GB Seagate ST332062 0AS SCSI Disk Device (SCSI)
733GB Western Digital WDC WD75 00AACS-00D6B SCSI Disk Device (SCSI)
Keyboard
Logitech G11
Mouse
Logitech G5
Internet Speed
3Mb/s
Other Info
And Acer Aspire One
That's cool, don't worry about it. if you find anything though, make sure you let me know!

Thanks for you help
The Unofficial
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bitIntel i5 430m4 GB DDR3nvidia Geforce GTS 360M Cuda 1GB
Computer Manufacturer/Model Number
ASUS G60JX Republic of Gamers
OS
Windows 7 Professional 64-bit
CPU
Intel i5 430m
Memory
4 GB DDR3
Graphics Card(s)
nvidia Geforce GTS 360M Cuda 1GB
Sound Card
EAX Advanced HD 4.0
Screen Resolution
1366 x 768
Hard Drives
460 GB 7200 RPM built in
Internet Speed
Too slow :-( 160kbs
Hey People,

I have FINALLY, after month's of searching, found, and fixed the problem. It was an extremely simple fix, including no command line, clean install, repair install, memory checks, or any of the other plethora of possible, but incorrect fixes. It turned out to be something with my audio enhacement drivers/something. To fix it I:

Sound Settings > Speakers > Properties > Enhancements > Disable all Sound Effects > Sound Blaster > Disable All Enhancements

As odd as it may seem, the audio quality was not decreased in the slightest.

Hope this helps somebody,
The Unofficial
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bitIntel i5 430m4 GB DDR3nvidia Geforce GTS 360M Cuda 1GB
Computer Manufacturer/Model Number
ASUS G60JX Republic of Gamers
OS
Windows 7 Professional 64-bit
CPU
Intel i5 430m
Memory
4 GB DDR3
Graphics Card(s)
nvidia Geforce GTS 360M Cuda 1GB
Sound Card
EAX Advanced HD 4.0
Screen Resolution
1366 x 768
Hard Drives
460 GB 7200 RPM built in
Internet Speed
Too slow :-( 160kbs
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