Solved Windows 7 hangs on shutdown screen? BSOD on Update install?

Canesh

New member
Local time
4:07 AM
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8
Hi, I have a copy of windows 7, 64 bit OEM on my desktop with the hardware of:
2 asus dvd burners,
1 TB seagate HDD
160 GB Seagate HDD
250 GB Samsung SSD

GEForce GTX 750 Ti GPU
Asrock p67 extreme4 gen3 motherboard
enermax platamax 750 PSU
Corsair H100i CPU Cooler
Intel core i7-3770k CPU

ISSUE:
I plugged in a Western Digital 320 HDD and formatted it. the machine no longer powers off on it's own. I will shut the machine down (in OS) and the thing will hang on the shutting down screen. when I force it to shut down, via the power button, it powers off (of course) and the OS doesn't say anything about the shutdown... HELP.
No third party SATA Drivers,
All HDDs, and my SSD Check out
Memory is good, CMOS checks out
CHKDSK found nothing bad,
PSU checks out
and the machine doesn't shut down with any change in the USB devices.
Firmware on the SSD is newest...
still... to turn off the machine, I use the power switch on the PSU...

here's a video...

https://www.youtube.com/watch?v=rszl6qWg8pc&list=UU3CNmQBskeX-vDAQ0OjA1Jg
 

My Computer My Computer

At a glance

Windows 7, 64 bit, OEMCore i7 3770k8 GBGigaByte Nvidia Geforce GTX 750 TI
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7, 64 bit, OEM
CPU
Core i7 3770k
Motherboard
ASRock p67 Extreme4 Gen3
Memory
8 GB
Graphics Card(s)
GigaByte Nvidia Geforce GTX 750 TI
Hard Drives
Seagate 1TB HDD
Seagate 160 GB HDD
WD Caviar Blue 320 GB HDD
Samsung 840 EVO SSD (OS)
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
I've uses the Seagate disk HDD/SSD Tester, and it checks out
have tried unplugging all peripherals, no fix and it happens regardless of which drive I'm installed on.
 

My Computer My Computer

At a glance

Windows 7, 64 bit, OEMCore i7 3770k8 GBGigaByte Nvidia Geforce GTX 750 TI
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7, 64 bit, OEM
CPU
Core i7 3770k
Motherboard
ASRock p67 Extreme4 Gen3
Memory
8 GB
Graphics Card(s)
GigaByte Nvidia Geforce GTX 750 TI
Hard Drives
Seagate 1TB HDD
Seagate 160 GB HDD
WD Caviar Blue 320 GB HDD
Samsung 840 EVO SSD (OS)
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
also, I tested each drive by installing Ubuntu 14.04 to them, all reboot and shut down nicely...
 

My Computer My Computer

At a glance

Windows 7, 64 bit, OEMCore i7 3770k8 GBGigaByte Nvidia Geforce GTX 750 TI
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7, 64 bit, OEM
CPU
Core i7 3770k
Motherboard
ASRock p67 Extreme4 Gen3
Memory
8 GB
Graphics Card(s)
GigaByte Nvidia Geforce GTX 750 TI
Hard Drives
Seagate 1TB HDD
Seagate 160 GB HDD
WD Caviar Blue 320 GB HDD
Samsung 840 EVO SSD (OS)
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
bump
windows is the only OS that isn't shutting down.
Help?
 

My Computer My Computer

At a glance

Windows 7, 64 bit, OEMCore i7 3770k8 GBGigaByte Nvidia Geforce GTX 750 TI
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7, 64 bit, OEM
CPU
Core i7 3770k
Motherboard
ASRock p67 Extreme4 Gen3
Memory
8 GB
Graphics Card(s)
GigaByte Nvidia Geforce GTX 750 TI
Hard Drives
Seagate 1TB HDD
Seagate 160 GB HDD
WD Caviar Blue 320 GB HDD
Samsung 840 EVO SSD (OS)
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
it started the day before I did a fresh install, the problem started 12/23, and the install is dated 12/24. current version is 7601, and SP 1
 

My Computer My Computer

At a glance

Windows 7, 64 bit, OEMCore i7 3770k8 GBGigaByte Nvidia Geforce GTX 750 TI
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7, 64 bit, OEM
CPU
Core i7 3770k
Motherboard
ASRock p67 Extreme4 Gen3
Memory
8 GB
Graphics Card(s)
GigaByte Nvidia Geforce GTX 750 TI
Hard Drives
Seagate 1TB HDD
Seagate 160 GB HDD
WD Caviar Blue 320 GB HDD
Samsung 840 EVO SSD (OS)
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
uploaded this because I ran an energy report, and it said something about incompatible hardware...
 

My Computer My Computer

At a glance

Windows 7, 64 bit, OEMCore i7 3770k8 GBGigaByte Nvidia Geforce GTX 750 TI
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7, 64 bit, OEM
CPU
Core i7 3770k
Motherboard
ASRock p67 Extreme4 Gen3
Memory
8 GB
Graphics Card(s)
GigaByte Nvidia Geforce GTX 750 TI
Hard Drives
Seagate 1TB HDD
Seagate 160 GB HDD
WD Caviar Blue 320 GB HDD
Samsung 840 EVO SSD (OS)
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
I solved it. My steelseries APEX keyboard was plugged into 2 USB 3.0 ports. when I moved it to the USB 2.0 ports, problem solved!
 

My Computer My Computer

At a glance

Windows 7, 64 bit, OEMCore i7 3770k8 GBGigaByte Nvidia Geforce GTX 750 TI
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7, 64 bit, OEM
CPU
Core i7 3770k
Motherboard
ASRock p67 Extreme4 Gen3
Memory
8 GB
Graphics Card(s)
GigaByte Nvidia Geforce GTX 750 TI
Hard Drives
Seagate 1TB HDD
Seagate 160 GB HDD
WD Caviar Blue 320 GB HDD
Samsung 840 EVO SSD (OS)
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
Very strange. USB3 ports should be backwards compatible. Do you have the USB3 drivers installed from the mobo's Support Downloads webpage, or by determining their maker using Hardware Identification?

If already issued driver they should be under USB in Device Manager. Do you see them? Do you have Unknown Devices?
 
I installed the USB 3.0 drivers from the DVD that came with the motherboard.
 

My Computer My Computer

At a glance

Windows 7, 64 bit, OEMCore i7 3770k8 GBGigaByte Nvidia Geforce GTX 750 TI
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7, 64 bit, OEM
CPU
Core i7 3770k
Motherboard
ASRock p67 Extreme4 Gen3
Memory
8 GB
Graphics Card(s)
GigaByte Nvidia Geforce GTX 750 TI
Hard Drives
Seagate 1TB HDD
Seagate 160 GB HDD
WD Caviar Blue 320 GB HDD
Samsung 840 EVO SSD (OS)
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
Did you do this after trying the drivers Win7 wanted via Windows Updates, after enabling Enable hardware auto-updating via Windows Update (Step 3)?

This is why I suggested to compare your install to the methods Clean Reinstall Windows 7 which are based which work best in in tens of thousands of installs we've directly helped with here, and has been used by over 1.2 million consumers without a single complaint or return here with problems.
 
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