WINDOWS 7 hangs

[upiter77]

Hi

My desktop ThinkCentre Edge 71 (1578E1G) time to time hangs completely and nothing helps.
I can press only the power-off button.
I have done full hardware test using Lenovo ThinkVantage Tool and hardware is OK.
Before my PC hangs I have these entries in Event Log:

Log Name: System
Source: Service Control Manager
Date: 24.08.2013 13:27:04
Event ID: 7036
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: think
Description:
The Diagnostic System Host service entered the stopped state.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="16384">7036</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2013-08-24T11:27:04.508385700Z" />
<EventRecordID>150806</EventRecordID>
<Correlation />
<Execution ProcessID="680" ThreadID="6648" />
<Channel>System</Channel>
<Computer>think</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Diagnostic System Host</Data>
<Data Name="param2">stopped</Data>
<Binary>570064006900530079007300740065006D0048006F 00730074002F0031000000</Binary>
</EventData>
</Event>


Log Name: System
Source: Service Control Manager
Date: 24.08.2013 13:12:27
Event ID: 7036
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: think
Description:
The Application Experience service entered the stopped state.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="16384">7036</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2013-08-24T11:12:27.175205100Z" />
<EventRecordID>150805</EventRecordID>
<Correlation />
<Execution ProcessID="680" ThreadID="6364" />
<Channel>System</Channel>
<Computer>think</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Application Experience</Data>
<Data Name="param2">stopped</Data>
<Binary>410065004C006F006F006B00750070005300760063 002F0031000000</Binary>
</EventData>
</Event>

Should I try to this?
Windows 7 System Hang – Application Experience in Eventlog - The Real (and Virtual) Adventures of Nathan the IT Guy

 

[ThrashZone]

Troubleshooting for win-7,
http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html
Optimizing windows,
http://www.sevenforums.com/tutorials/11728-optimize-windows-7-a.html

 

[upiter77]

Troubleshooting for win-7,
http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html
Optimizing windows,
http://www.sevenforums.com/tutorials/11728-optimize-windows-7-a.html

Thx, I checked these all options from links above and I've optimized my WIN7, but this problem still exists.

I'll try this:

Windows 7 System Hang – Application Experience in Eventlog - The Real (and Virtual) Adventures of Nathan the IT Guy

 

[upiter77]

I've tried and this problem still occurs.
Has anyone any idea how to solve this problem?

 

[YoYo155]

I posted this in a different thread but it's applicable to your situation as well.

Can you please upload the MSINFO32 file?

1. Start> RUN> "MSINFO32" without the quotes then hit [Enter].
2. In "MSINFO32" go to, File> Save> name it your user-name and upload.

• Are experiencing this problem all around your system or is it completely unusable?
• Did you try to scan for malware?

Download | Process Explorer.

Immediately after a Cold Boot launch Process Explorer (if you have a short list,
click "Show Processes From All Users" the right most option in the top bar):

• Arrange "Working Set" (by clicking on the top of that column) Take a screenshot.
• Arrange "Private Bytes" (by clicking on the top of that column) Take a screenshot.
• Arrange "CPU" (by clicking on the top of that column) Take a screenshot.

After 30 minutes (or the maximum amount the system hold its self together):

• Arrange "Working Set" (by clicking on the top of that column) Take a screenshot.
• Arrange "Private Bytes" (by clicking on the top of that column) Take a screenshot.
• Arrange "CPU" (by clicking on the top of that column) Take a screenshot.

Upload the screenshots in a .zip file arranged in folders please.

 

[ThrashZone]

Please fill in your system spec's,
http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html
Add what Security suite you use and any prior ones Uninstalled,
See if this has anything you can use,
!!The Application Experience service entered the stopped state.!!

 

[upiter77]

I posted this in a different thread but it's applicable to your situation as well.

Can you please upload the MSINFO32 file?

1. Start> RUN> "MSINFO32" without the quotes then hit [Enter].
2. In "MSINFO32" go to, File> Save> name it your user-name and upload.

• Are experiencing this problem all around your system or is it completely unusable?
• Did you try to scan for malware?

Download | Process Explorer.

Immediately after a Cold Boot launch Process Explorer (if you have a short list,
click "Show Processes From All Users" the right most option in the top bar):

• Arrange "Working Set" (by clicking on the top of that column) Take a screenshot.
• Arrange "Private Bytes" (by clicking on the top of that column) Take a screenshot.
• Arrange "CPU" (by clicking on the top of that column) Take a screenshot.

After 30 minutes (or the maximum amount the system hold its self together):

• Arrange "Working Set" (by clicking on the top of that column) Take a screenshot.
• Arrange "Private Bytes" (by clicking on the top of that column) Take a screenshot.
• Arrange "CPU" (by clicking on the top of that column) Take a screenshot.

Upload the screenshots in a .zip file arranged in folders please.

Thx for your time and help.
Today, after crash I have done what needed and uploaded files.
BTW It crahes mostly while I'm browsing, or by playing musik from youtube.

 

[YoYo155]

I don't see something out of the ordinary, seamonkey is consuming the most RAM but not nearly enough
to hang your system.
Did you scan for infections (malware / viruse)?
Did you try using a different browser with no extensions or add-on and see if it still happens?

• Download Speccy and post a Screenshot of the summary window, one at idle and another while putting load on the PC using Prime95 for the CPU.

 

[gregrocker]

Win7 should never hang when it has a perfectly maintained perfect install on adequate tested hardware. So start by comparing your install to the perfect install in http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164 which is compiled based on what works best in tens of thousands of installs we've helped with here since before Win7 was even released.

If you want to see if a grossly-inferior factory install can be cleaned up enough to do less damage to the best OS ever, try http://www.sevenforums.com/tutorials/219576-clean-up-factory-bloatware.html.

But there's no comparing the performance of native Win7 with a perfect install. I hope you get to experience it some day.

 

[upiter77]

I don't see something out of the ordinary, seamonkey is consuming the most RAM but not nearly enough
to hang your system.
Did you scan for infections (malware / viruse)?
Did you try using a different browser with no extensions or add-on and see if it still happens?

• Download Speccy and post a Screenshot of the summary window, one at idle and another while putting load on the PC using Prime95 for the CPU.

Yes, I have scanned for infections using McAfee VSE 8.8 SP2, Kaspersky Rescue Disk 10, Malwarebytes and they didn't find any malware or viruses.
And here is speccy output after half an hour stress testing with Prime95:

 

[gregrocker]

Are you running MucAfee, because that could cause the problem itself? I would uninstall the worst bloatware AV out there and install Microsoft Security Essentials.

Like the worst infections MucAfee requires a special removal tool to get it all out: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

This was specified in the Troubleshooting Steps for Windows 7 so you must have missed it. Did you do the RAM and HD tests yet?

 

[upiter77]

Are you running MucAfee, because that could cause the problem itself? I would uninstall the worst bloatware AV out there and install Microsoft Security Essentials.

Like the worst infections MucAfee requires a special removal tool to get it all out: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

This was specified in the Troubleshooting Steps for Windows 7 so you must have missed it. Did you do the RAM and HD tests yet?

I have removed McAfee, installed Microsoft Security Essentials, but this problem still exists.
RAM and HD tests are OK.

 

[upiter77]

It seems to be Seamonkey problem, because this problem occurs using Seamonkey and I'm not alone:

https://groups.google.com/forum/#!topic/mozilla.dev.apps.seamonkey/ADL507J3AUQ

SeaMonkey 2.3 still freezing ? mozillaZine Forums