Windows 7 Home Premium (OEM) - Invalid Key

[palarin]

Hello,

I have an HP Envy Touchsmart (m7-j120dx) laptop hat came with Windows 8.1 installed on it. I went through all of the steps to prep the computer so that I could install a copy of Windows 7 Home Premium (OEM) that I purchased through Amazon (Tech-Depot).

The installation went fine and I had all of the Windows 7 drivers that I needed. However, when I went to activate Windows 7, I got the following message; "The Windows 7 Home Premium product key you typed is invalid for activation". I then tried to activate it over the phone but the automated system said the same thing. I even went on Microsoft's website, where you can chat with someone or request a call and both pages were not working. I called Amazon and they're going to send me another copy of the same software to replace it.

I was supposed to have this laptop back to the owner by tomorrow morning. Now I've got to call him and let him know otherwise. Has anyone else had this problem? Do you think that Windows 8.1 has anything to do with this or is it just a BAD Product Key?

Below is the report that was requested. Please help! Thanks, Marie

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PJHHR-C9HGW-8782B
Windows Product Key Hash: kGRnmu5jrPrueWdLCMFhjFMoTKg=
Windows Product ID: 00359-OEM-9803906-36789
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DD684FCD-511F-4410-BE24-7ACD76A087D5}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DD684FCD-511F-4410-BE24-7ACD76A087D5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8782B</PKey><PID>00359-OEM-9803906-36789</PID><PIDType>8</PIDType><SID>S-1-5-21-163465989-527333599-389941630</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ENVY TS 17 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Insyde</Manufacturer><Version>F.56</Version><SMBIOSVersion major="2" minor="7"/><Date>20140423000000.000000+000</Date></BIOS><HWID>9B893207018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-039-036789-02-1033-7601.0000-2112014
Installation ID: 006845784262462030350604363004017196169264995570561694
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 8782B
License Status: Initial grace period
Time remaining: 41880 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 7/30/2014 5:02:46 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:30:2014 16:53
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAln2ykeZ7hs8gJrCe/nPgsgiRqDLI9g==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   HPQOEM  1965    
  FACP   HPQOEM  SLIC-MPC
  DBGP   HPQOEM  1965    
  HPET   HPQOEM  1965    
  BOOT   HPQOEM  1965    
  MCFG   HPQOEM  1965    
  UEFI   HPQOEM  1965    
  FPDT   HPQOEM  1965    
  MSDM   HPQOEM  SLIC-MPC
  ASF!   HPQOEM  1965    
  SSDT   HPQOEM  1965    
  LPIT   HPQOEM  1965    
  ASPT   HPQOEM  1965    
  SSDT   HPQOEM  1965    
  SSDT   HPQOEM  1965    
  SSDT   HPQOEM  1965    
  SSDT   HPQOEM  1965    
  BGRT   HPQOEM  1965

 

[NoelDP]

Sorry for the delay - my (computer) profile went missing.

The report looks fine to me - I suspect that it just needs telephone activation.


telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you

 

[palarin]

Thanks, but it still came back as inactive. I ended up getting a new disk sent to me and it activated fine. It's weird though because I can't see any recovery drive and the letter "D:" is not available if you try to do a partition. I changed to folder settings to view all system files but still can't see the D: drive. Any ideas? Thanks!

 

[NoelDP]

The D: drive is usually the CD/DVD/BD drive - do you have the option enabled that hides empty removable drives?