Solved Windows 7 Home Premium SP1 - repeated update error 0x80073712

[FTLOSM]

Hey all, I have a lenovo tower running windows 7 home premium service pack 1, all seems to be working great except when I go to do updates, every update is installed except this one nagging one that fails repeatedly.

The Update is Security Update KB2847927 and the error code is 0x80073712

When the update didn't install I hit help that took me to this page
Windows Update error 0x80073712

I ran the System File Checker tool as administrator in cmd prompt sfc /scannow when it finished it said Windows Resource Protection did not find any integrity violations.
I tried again to install the update but it failed.

The next step was to download and install the System Update Readiness tool, installed that, said finished after about 5 mins (read that it appears to hang but just let it go) and yeah it seemed to install but after that the update still won't install fails with same error code.

That's where the microsoft page stops in terms of what to check or do, so now I come to the group hoping to find some answers.

I read the page that showed the steps to reporting about an error and have attempted to attach my cbs.zip file but it keeps saying
500 - Internal server error.


I am supposed to be attaching the entire cbs folder saved as a zip then uploading that cbs.zip correct?
It's showing as 27.3MB is that too big? For me everytime I try to upload that zip file I just get that server error, I will try again after I post the thread if there is anything else I am missing detail wise please let me know.

The computer sure seems to run just fine except this one pesky update that won't load.

Thanks for reviewing this info and trying to help me resolve it.

Bill

 

[FTLOSM]

I have tried repeatedly to upload my cbs.zip file it just errors out I am guessing due to size, should I just upload the files one at a time here vs all as one zip file?

 

[NoelDP]

the most important are the CBS.log file and the CheckSUR.log file - the others are mostly historical data which may or may not be useful.

Please try zipping those two files and uploading them

 

[FTLOSM]

the most important are the CBS.log file and the CheckSUR.log file - the others are mostly historical data which may or may not be useful.

Please try zipping those two files and uploading them

Ok now that the folder is smaller it will let me upload now hope this helps.

 

[NoelDP]

Interesting - CheckSUR found missing payload files that SFC didn't notice...

Checking Component Store
(f) CSI Payload File Missing 0x00000000 MpClient.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MpAsDesc.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MsMpLics.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MpOAV.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MpClient.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50 
(f) CSI Payload File Missing 0x00000000 MpAsDesc.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50 
(f) CSI Payload File Missing 0x00000000 MsMpLics.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50 
(f) CSI Payload File Missing 0x00000000 MpOAV.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50

I'll post a fix later.

 

[FTLOSM]

Is this a hard fix or should i reload windows or ? There isn't much on here and haven't done a lot with the pc so kinda confused how I am missing these files.

Bill

 

[NoelDP]

Sorry... you slipped off my todo list. I'll post a fix when I can get to my pc.
(From my phone)

 

[NoelDP]

I've uploaded a file - flmaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\flmaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\flmaa
or
DIR E:\flmaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\flmaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

 

[FTLOSM]

I got the file, downloaded it to the pc extracted to C: drive but I can't get in to where your saying to go to (reboot to repair enviornment) - repair my computer

When I hit f8 during reboot (repeatedly) it just starts windows, I tried f12 but it just had safemode options, tried f1 that was something else can't recall but not repair my computer, so right now I am stumped as to how to get to the repair environment in my Lenovo tower here.

Bill

---------------------------
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\flmaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\flmaa
or
DIR E:\flmaa

 

[NoelDP]

Usually it's on the same listing as the Safe Mode options - if it's not there, then you'll have to either create a Repair Disk, or download and create a full Install disk for your version and edition of windows.

http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html (Step 1 only)

 

[FTLOSM]

Finally had time tonight to sit down with this, I did the XCOPY stuff said files copied successfully, rebooted ran SFC /scannow said it found no integrity violations.

Tried windows update again and it failed again

Attached is my cbs file, the sur log and sur persist log (wasn't sure so added both).

Seems to still say I am missing those files even though I did do the xcopy of those items and it said completed.

Checking Component Store
(f) CSI Payload File Missing 0x00000000 MpClient.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5
(f) CSI Payload File Missing 0x00000000 MpAsDesc.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5
(f) CSI Payload File Missing 0x00000000 MsMpLics.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5
(f) CSI Payload File Missing 0x00000000 MpOAV.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5
(f) CSI Payload File Missing 0x00000000 MpClient.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50
(f) CSI Payload File Missing 0x00000000 MpAsDesc.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50
(f) CSI Payload File Missing 0x00000000 MsMpLics.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50
(f) CSI Payload File Missing 0x00000000 MpOAV.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50

Summary:
Seconds executed: 707
Found 8 errors
CSI Payload File Missing Total count: 8

 

[NoelDP]

OK - Please run a new CheckSUR scan as well, and post the CheckSUR.log file.


ALSO - please post your C:\Windows\windowsupdate.log file

 

[FTLOSM]

C windows update log attached

 

[NoelDP]

...and the new CheckSUR log??

 

[FTLOSM]

That is the new log, should I reboot and repost it again?

 

[NoelDP]

That's the CBS log - from the SFC scan - not the CheckSURT.log file from the CheckSUR/SURT tool.

 

[FTLOSM]

This is the new checksur log from the cbs folder, unless it's somewhere else besides the cbs folder?

I had run the
System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821)

again too just in case, should i reboot and see if the checksur log is different or has changed again?

 

[FTLOSM]

rebooted and here is the checksur file after reboot altho to me looks the same

 

[NoelDP]

Hm - something seems to have ripped out Defender by its roots!

Checking Component Store
(f) CSI Payload File Missing 0x00000000 MpClient.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MpAsDesc.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MsMpLics.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MpOAV.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.22341_none_c09d703abc682ec5 
(f) CSI Payload File Missing 0x00000000 MpClient.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50 
(f) CSI Payload File Missing 0x00000000 MpAsDesc.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50 
(f) CSI Payload File Missing 0x00000000 MsMpLics.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50 
(f) CSI Payload File Missing 0x00000000 MpOAV.dll wow64_security-malware-windows-defender_31bf3856ad364e35_6.1.7601.18170_none_bff2617ba363cc50

I'll post a fix protocol later.

 

[NoelDP]

I've uploaded a file - ftmaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\ftmaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\ftmaa
or
DIR E:\ftmaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\ftmaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply