Windows 7 Home Premium X64 (windows update issue)

[Bacilul]

Hello everyone, I am new here.
I have an issue with Windows Update, $OS Windows 7 Home premium x64 SP1 on a ASUS laptop I bought few months ago. I have attached 2 screenshots that will explain everything better, it seems that the text in windows update is missing completely. I don't know what caused this because it used to work correctly but I stopped the updates manually and turned off notifications in action center. Also , the operating system was set to the Italian language but i've changed it to EN using Vistalizator. I googled the problem a bit and found you guys, I've tried to merge a Windows_Update.reg file that Brink posted in order to set the service to default parameters but that won't help at all. Also in the services list as you can see in the screenshot (I highlighted the windows update service) in the description area of the service says "<Failed to Read Description. Error Code: 15100 >"
I'm kindly asking for your help and or suggestions/ideas.
Thanks in advance.

 

[tom982]

Hello Bacilul and welcome to the forums

Do you use registry cleaners/optimisers? This sort of problem seems right up their street!

Can you post the requested data please: http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html

Tom

 

[Bacilul]

Hello Tom and thank you. I also apologize for not posting requested information.
I've installed SURT and ran the check , found corrupted files but was unable to fix some of them details are included in the cbs log, bla bla. I use CCCleaner from time to time but I doubt that's what caused this. I've attached the cbs directory. Thank you very much in advance Tom

 

[tom982]

Hi Bacilul,

Your CheckSUR log indicates that the System Update Readiness Tool has fixed 25 problems which is great.

Your CBS log is showing two corrupt files which we will need to fix:

2013-04-19 19:53:40, Info                  CSI    000004e8 [SR] Repairing 1 components
2013-04-19 19:53:40, Info                  CSI    000004e9 [SR] Beginning Verify and Repair transaction
2013-04-19 19:53:40, Info                  CSI    000004ea Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD do not match actual file [l:22{11}]"PINTLGB.IMD" :
  Found: {l:32 b:l4ReoUNWh7axj8oO76qf9ql41yMn3b3y+lmJH5RaV7w=} Expected: {l:32 b:J6AvUKZSQcIPKPun7NfGVWIMm3i+0inkQGELvMplJfQ=}
2013-04-19 19:53:40, Info                  CSI    000004eb [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-04-19 19:53:40, Info                  CSI    000004ec Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD do not match actual file [l:22{11}]"PINTLGB.IMD" :
  Found: {l:32 b:l4ReoUNWh7axj8oO76qf9ql41yMn3b3y+lmJH5RaV7w=} Expected: {l:32 b:J6AvUKZSQcIPKPun7NfGVWIMm3i+0inkQGELvMplJfQ=}
2013-04-19 19:53:40, Info                  CSI    000004ed [SR] Cannot repair member file [l:22{11}]"PINTLGB.IMD" of Microsoft-Windows-IME-Simplified-Chinese-Core, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-04-19 19:53:40, Info                  CSI    000004ee [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
2013-04-19 19:53:40, Info                  CSI    000004ef Hashes for file member \??\C:\Windows\IME\IMESC5\DICTS\PINTLGB.IMD do not match actual file [l:22{11}]"PINTLGB.IMD" :
  Found: {l:32 b:l4ReoUNWh7axj8oO76qf9ql41yMn3b3y+lmJH5RaV7w=} Expected: {l:32 b:J6AvUKZSQcIPKPun7NfGVWIMm3i+0inkQGELvMplJfQ=}
2013-04-19 19:53:40, Info                  CSI    000004f0 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD do not match actual file [l:22{11}]"PINTLGB.IMD" :
  Found: {l:32 b:l4ReoUNWh7axj8oO76qf9ql41yMn3b3y+lmJH5RaV7w=} Expected: {l:32 b:J6AvUKZSQcIPKPun7NfGVWIMm3i+0inkQGELvMplJfQ=}
2013-04-19 19:53:40, Info                  CSI    000004f1 [SR] Could not reproject corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\IME\IMESC5\DICTS"\[l:22{11}]"PINTLGB.IMD"; source file in store is also corrupted

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
   
   https://dl.dropboxusercontent.com/u/16537616/SFCFix/Scripts/Bacilul/SFCFix.zip
   
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a files should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Tom

 

[Bacilul]

Hello Tom, and thanks for your fast reply. I dislike forums for the "delayed chat" part which I'm not used to. I have to check from time to time , did Tom replied ? hehe
Here's the code :

SFCFix version 1.4.1.0 by niemiro.
Start time: 2013-04-20 01:11:32.339
Using .zip script file at C:\Users\ASUS\Desktop\SFCFix.zip




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
Successfully took permissions for file or folder C:\Windows\IME\IMESC5\DICTS\PINTLGB.IMD

Successfully copied file \\?\C:\Users\ASUS\AppData\Local\niemiro\Archive\PINTLGB.IMD to \\?\C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD.
Successfully copied file \\?\C:\Users\ASUS\AppData\Local\niemiro\Archive\PINTLGB.IMD to \\?\C:\Windows\IME\IMESC5\DICTS\PINTLGB.IMD.


Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
Failure code returned from icacls process in RestoreFromDataBlock function for file C:\Windows\IME\IMESC5\DICTS\PINTLGB.IMD. Error code 0x5.
PowerCopy:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 1.4.1.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2013-04-20 01:11:32.751
----------------------EOF-----------------------

It seems I'm not very lucky, anyway, regarding simplified chinese/pintlgb.imd, it's funny but it looks like most of the users having the exact same problem are using ASUS laptops, however I don't think they have the windows update issue i'm having. I'm waiting for your next reply like kids wait Christmas Hoping we can solve this after all because altough I just downloaded the operating system's .iso from Microsoft I'd surely rather not perform a fresh install, at least for now.

Also, sorry for the off topic but when I registered I also activated my account however I'm unable to send private messages and I wish to send you one concerning your helpful assistance.

[B]
Bacilul[/B], you do not have permission to access this page. This could be due to one of several reasons: 
[LIST=1]
[*]The page has been removed.
[*]Your  user account may not have sufficient privileges to access this page.  Are you trying to edit someone else's post, access administrative  features or some other privileged system?
[*]If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

[/LIST]

 

[NoelDP]

You have to be active for a while before PM's become available
The PINTLGM.dll issue is seemingly common one - relatively speaking - but I've not noticed any common factor in them yet (and I've not found it in my ASUS computer). It may be a bad image problem, or it may be something like a common malware infection.

 

[tom982]

Hello Tom, and thanks for your fast reply. I dislike forums for the "delayed chat" part which I'm not used to. I have to check from time to time , did Tom replied ? hehe

Yeah it can be a pain at times because if I have plenty of time then the people I'm helping might not even be online, but on the other hand it takes a while to prepare some of the fixes so if it was IM then you'd be waiting around a lot for me to source the various files Don't you get email notifications?

Here's the code :

SFCFix version 1.4.1.0 by niemiro.
Start time: 2013-04-20 01:11:32.339
Using .zip script file at C:\Users\ASUS\Desktop\SFCFix.zip




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
Successfully took permissions for file or folder C:\Windows\IME\IMESC5\DICTS\PINTLGB.IMD

Successfully copied file \\?\C:\Users\ASUS\AppData\Local\niemiro\Archive\PINTLGB.IMD to \\?\C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD.
Successfully copied file \\?\C:\Users\ASUS\AppData\Local\niemiro\Archive\PINTLGB.IMD to \\?\C:\Windows\IME\IMESC5\DICTS\PINTLGB.IMD.


Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
Failure code returned from icacls process in RestoreFromDataBlock function for file C:\Windows\IME\IMESC5\DICTS\PINTLGB.IMD. Error code 0x5.
PowerCopy:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 1.4.1.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2013-04-20 01:11:32.751
----------------------EOF-----------------------

It seems I'm not very lucky, anyway, regarding simplified chinese/pintlgb.imd, it's funny but it looks like most of the users having the exact same problem are using ASUS laptops, however I don't think they have the windows update issue i'm having. I'm waiting for your next reply like kids wait Christmas Hoping we can solve this after all because altough I just downloaded the operating system's .iso from Microsoft I'd surely rather not perform a fresh install, at least for now.

Also, sorry for the off topic but when I registered I also activated my account however I'm unable to send private messages and I wish to send you one concerning your helpful assistance.

[B]
Bacilul[/B], you do not have permission to access this page. This could be due to one of several reasons: 
[LIST=1]
[*]The page has been removed.
[*]Your  user account may not have sufficient privileges to access this page.  Are you trying to edit someone else's post, access administrative  features or some other privileged system?
[*]If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
[/LIST]

The good news is that you're now free of corrupt files as the repair was successful but the bad news is that the DACL restore on one of the files failed so let's have a look why:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the attached file, SFCFix.txt, and save this to your Desktop. Ensure that this file is named SFCFix.txt - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.txt.
5. Drag the file SFCFix.txt onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Yeah I don't think your Windows Update issue is related to this but you can never guarantee system stability with corrupt files on board so I wanted to fix this before we continued. Hopefully we won't need those ISOs!


As Noel said, the inability for you to send PMs is an anti-spam mechanism to prevent bots joining and flooding everyone with PMs. It's pretty obvious you're a real person so I'll ask if they can activate yours


Tom

 

[Bacilul]

Yes Tom, I am a real person , now please check my nude pictures on somelegitwebsite.com/sexypicture.exe, hehehe.

 SFCFix version 1.4.1.0 by niemiro.
Start time: 2013-04-20 22:12:58.166
Using .txt script file at C:\Users\ASUS\Desktop\SFCFix.txt




PrintDataBlocks::
C:\Windows\WinSxS\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD|D:PAI(A;;FA;;;S-1-5-80-956008885-3418522649-1831038044-1853292631-2271478464)(A;;0x1200a9;;;BA)(A;;0x1200a9;;;SY)(A;;0x1200a9;;;BU)S:AI|S-1-5-80-956008885-3418522649-1831038044-1853292631-2271478464
C:\Windows\IME\IMESC5\DICTS\PINTLGB.IMD|D:PAI(A;;FA;;;WD)S:AI|S-1-1-0
PrintDataBlocks:: directive completed successfully.




Successfully processed all directives.
SFCFix version 1.4.1.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2013-04-20 22:12:58.168
----------------------EOF-----------------------

Yes, I'm thankful that we got rid of the corrupt files, unfortunately the main problem has not been solved yet. I do get e-mail notifications but we can't synchronize. I'm here waiting for your next reply. Thanks again.

Thank you NoelDP I pretty much figured that part out, just wanted to be sure.

 

[tom982]

:roflmao:

Thanks for the log, I've passed it onto the SFCFix developer and he is looking into the error.

I would like you to try running this FixIt please: http://go.microsoft.com/?linkid=9665683

Tom

 

[Bacilul]

Ran it, no change after restart. I think it's time to sue Microsoft and become rich altough I wouldn't want that.

 

[tom982]

Hi Bacilul,

Well there goes the easy option! Time for plan b:

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sc query wuauserv
   
   reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wuauserv
   
   
4. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
5. Paste (Ctrl+V) it into your next post please.

Tom

 

[NoelDP]

Typo alert!
shouldn't it be

SC QUERY WUAUSERV

??

 

[tom982]

Typo alert!
shouldn't it be

SC QUERY WUAUSERV

??

Nice catch! Thanks Fixed.

 

[Bacilul]

Hello

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>sc query wuauserv

SERVICE_NAME: wuauserv
        TYPE               : 20  WIN32_SHARE_PROCESS
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_PRESHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

C:\Windows\system32>reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\servic
es\wuauserv

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wuauserv
    PreshutdownTimeout    REG_DWORD    0x36ee800
    DisplayName    REG_SZ    @%systemroot%\system32\wuaueng.dll,-105
    ImagePath    REG_EXPAND_SZ    %systemroot%\system32\svchost.exe -k netsvcs
    Description    REG_SZ    @%systemroot%\system32\wuaueng.dll,-106
    ObjectName    REG_SZ    LocalSystem
    ErrorControl    REG_DWORD    0x1
    Start    REG_DWORD    0x2
    DelayedAutoStart    REG_DWORD    0x1
    Type    REG_DWORD    0x20
    DependOnService    REG_MULTI_SZ    rpcss
    ServiceSidType    REG_DWORD    0x1
    RequiredPrivileges    REG_MULTI_SZ    SeAuditPrivilege\0SeCreateGlobalPrivil
ege\0SeCreatePageFilePrivilege\0SeTcbPrivilege\0SeAssignPrimaryTokenPrivilege\0S
eImpersonatePrivilege\0SeIncreaseQuotaPrivilege
    FailureActions    REG_BINARY    80510100000000000000000003000000140000000100
000060EA000000000000000000000000000000000000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wuauserv\Parameters
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wuauserv\Security

C:\Windows\system32>

 

[tom982]

Hi Andrew,

That all looks in order. Can you try resetting your Windows Update components using the FixIt please:

How do I reset Windows Update components?

Tom

 

[Bacilul]

Nope, didn't worked. Anyway, the reason I mentioned about changing the operating system's language using Vistalizator in my first post was that I had doubts that's the main cause. Changed the language back to Italian, and everything is ok ...installing the important updates right now. I avoided reverting my language back to the original one because when I added English it took some time. Anyway, now the real question is, I'm planning to change the language back to EN, I'm guessing windows update will no longer work correctly after that, is there anything we can do so I could keep both the language and windows updates ? Any ideas?

 

[NoelDP]

Please post an MGADisg report - vistalizator lraves charscteridtic trsces there if still in effect

 

[tom982]

Please post an MGADisg report - vistalizator lraves charscteridtic trsces there if still in effect

Hitting the whiskeys early?

 

[NoelDP]

Nah - posting from my phone while having a ciggy


@Bacilul
Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

 

[Bacilul]

Thanks NoelDP, I would but the problem is that the problem is gone.
After setting IT and downloaded/installed updates I changed it back to EN and voila, it works now.
It seems I am lucky after all.
Thank you very much Tom for your help , I really appreciate it, I'm sorry we had to follow all these steps but everything is ok now.
We will meet again ! hehe