Windows 7 home premuim doesn't recognize Toshiba MK8032gsx Ex drive

Spekkyboy

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12:44 PM
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Hi I hope someone can help.
A friend downloaded some video of me on a Toshiba MK8032gsx portable hard drive. We checked to make sure the video was there before he gave it to me.
My computer sees it as removable disk F, and says the device is working properly. However, I can't open anything on it. When I click on it in the Computer Window, it scans (the green line appears at the top, but doesn't complete).
I tried searching online for a driver update, but the computer said the driver was up to date.
Any ideas?
 

My Computer My Computer

At a glance

Windows 7 home premuim 64 bit
Computer type
PC/Desktop
Computer Manufacturer/Model Number
dell
OS
Windows 7 home premuim 64 bit
Antivirus
Bit defender
Browser
Firefox
Check in Bitdefender settings and see if is stopping externals from being used on your system. I don't use Bitdefender so I can't help you with the settings.

Do other externals work on your system?
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
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