Windows 7 HP Graphic Card Problem

[alabam]

How it started: My computer freezed while I was surffing on the net, I tryed to open the windows task manager to see if I could solve the problem but the computer did not react to the keyboard so I shut it down on the computer button and restarted it again and I noticed a diference on the HP BOOT menu (watch the pictures) but that is not the only problem, I cant use the f11 key to start the system recovery, the graphic card ventilator also runs faster now, I cant use the Sleep or the Hybernate mode and the screen resolution just goes till 1600x1200 and my screen used to be 1680x1050, Im trying to get a solution but its really hard and Im not an expert so I hope you can help me. Thanks alot.

System:

HP Pavilion Elite m9361
Intel Core2 Quad Q9300
GeForce 9800 GT
Memory RAM: 4GB

Before:


After:

 

[bobkn]

Can you get into SafeMode (F8 key) and reset the resolution to a supported value?

(I've never seen an LCD display run that far out of range. That may be because I've always used the DVI interface.)

It may be just as well that you're having trouble with F11. It's likely that will rstore the machine the the condition when it left the factory, wiping out all of your files and settings. If it was originally a Vista machine which has been upgraded to Win7, the recovery partition may have been rendered useless.

If you have a Win7 installation DVD, the next thing to try would be repairing the startup.

 

[Mellon Head]

This isn't a Windows problem. If the bootup screen looks that weird and F11 doesn't work, something in the BIOS is corrupted. The computer is having graphic card problems before Windows even loads.

The first thing that I would do is to find the CMOS reset jumpers on the motherboard and do a reset of your BIOS, then reboot and set the parameters properly.

Then reboot and see if the HP boot screen is still corrupted. If it is, remove the graphics card (if possible), and re-seat it. If that still doesn't work, it might be an idea to try another card, or if the machine has an integrated card on the motherboard by default, try that.

This is a hardware problem, not a Windows problem.

 

[XGUNTHERC]

Try unplugging the monitor from the GPU n restart pc, it will revert settings. Then try again. Also resetting CMOS will be a good idea. Also reseating the GPU could help if there's dust or something in there.

Once working, if the card isn't dead I'd make sure it's not overheating.
Try a driver update. and get eVGA Precision to watch temps (increase fan speed if needed)

The card could have overheated, try another card. or onboard graphics if you have it. (most HP PC's do) and if the card died. call eVGA, or PNY or whatever brand the 9800GT is and get another one.

 

[alabam]

Can you get into SafeMode (F8 key) and reset the resolution to a supported value?

(I've never seen an LCD display run that far out of range. That may be because I've always used the DVI interface.)

It may be just as well that you're having trouble with F11. It's likely that will rstore the machine the the condition when it left the factory, wiping out all of your files and settings. If it was originally a Vista machine which has been upgraded to Win7, the recovery partition may have been rendered useless.

If you have a Win7 installation DVD, the next thing to try would be repairing the startup.

yes I used the f8 key but that didnt solve my problem and yes I had windows vista before, I dont really care about windows 7, I just want to have my computer working again... I hope so.

 

[alabam]

This isn't a Windows problem. If the bootup screen looks that weird and F11 doesn't work, something in the BIOS is corrupted. The computer is having graphic card problems before Windows even loads.

The first thing that I would do is to find the CMOS reset jumpers on the motherboard and do a reset of your BIOS, then reboot and set the parameters properly.

Then reboot and see if the HP boot screen is still corrupted. If it is, remove the graphics card (if possible), and re-seat it. If that still doesn't work, it might be an idea to try another card, or if the machine has an integrated card on the motherboard by default, try that.

This is a hardware problem, not a Windows problem.

I did that, the CMOS reset jumpers, but I dont know if I did it right, first I shuted down my computer and turned the power off, Then I turned on my computer and it was the same. Im doing this for the first time.

 

[alabam]

Try unplugging the monitor from the GPU n restart pc, it will revert settings. Then try again. Also resetting CMOS will be a good idea. Also reseating the GPU could help if there's dust or something in there.

Once working, if the card isn't dead I'd make sure it's not overheating.
Try a driver update. and get eVGA Precision to watch temps (increase fan speed if needed)

The card could have overheated, try another card. or onboard graphics if you have it. (most HP PC's do) and if the card died. call eVGA, or PNY or whatever brand the 9800GT is and get another one.

I did it too but still the same.

 

[Mellon Head]

Are you able to try it with a different monitor? Maybe the monitor is bad, or the cable is loose?

 

[Aphelion]

How it started: My computer freezed while I was surffing on the net, I tryed to open the windows task manager to see if I could solve the problem but the computer did not react to the keyboardMemory RAM: 4GB
http://img294.imageshack.us/i/71076922.jpg/

Just curious... on Imange Shack...are those pics at the bottom (related images) yours as well?


Ap

 

[alabam]

Are you able to try it with a different monitor? Maybe the monitor is bad, or the cable is loose?

I only have one monitor.

 

[alabam]

How it started: My computer freezed while I was surffing on the net, I tryed to open the windows task manager to see if I could solve the problem but the computer did not react to the keyboardMemory RAM: 4GB

Just curious... on Imange Shack...are those pics at the bottom (related images) yours as well?


Ap

no, only that 2 images

 

[Tews]

Have you tried reinstalling the drivers for your gfx card??

 

[alabam]

Have you tried reinstalling the drivers for your gfx card??

I did it, I went to the nvidia website and downloaded the last drivers, but the new driver just suports 3d, I even cant run a screensaver... Im searching for a old driver.

 

[alabam]

But the first thing I would like to do now is getting acess to the recovery system, do someone know how to have acess to the FACTORY_IMAGE partition on my computer, it is intact but I cant have acess to the files.

 

[Mellon Head]

But the first thing I would like to do now is getting acess to the recovery system, do someone know how to have acess to the FACTORY_IMAGE partition on my computer, it is intact but I cant have acess to the files.

I really don't think this is a software problem alabam. If the boot screen is messed up, you're looking at a possible hardware problem. The BIOS might be corrupted, or the motherboard might be flaky. It could be a lot of things.

Is this thing still under warranty? If it is, you might want to think about having someone look at it. Just my $.02, but I don't think doing a recovery will help at this point.

 

[talithadisti]

Graphic Card

Windows 7 is in beta stage at the moment, so the sort of problem you describe is what you should be feeding back to Microsoft. That's the point of installing beta software - to iron out the bugs and problems.

The last driver update for that video card was over 2 years ago, so it's highly probable that the card isn't compatible with Win7, so it loads the VGA driver. The only way around it is to fit a compatible video card, which I guess would be a PCI Express rather than an AGP, so if you don't have a PCI Express slot, you are stuck with what you see.

Bear in mind that each time MS releases a new OS, manufacturers have to play catch up for some time, rewriting drivers and developing new compatible products, and as the retail release isn't due till January 2010, you may have a long wait.

Btw, visit Us HERE! There are free laptop for students!

 

[Mellon Head]

Windows 7 is in beta stage at the moment,

<edit>

and as the retail release isn't due till January 2010, you may have a long wait.

Sorry, Windows 7 is in beta? Not my copy.

This is 2010, and it's already June. Are you sure you're posting in the right thread?

 

[alabam]

But the first thing I would like to do now is getting acess to the recovery system, do someone know how to have acess to the FACTORY_IMAGE partition on my computer, it is intact but I cant have acess to the files.

I really don't think this is a software problem alabam. If the boot screen is messed up, you're looking at a possible hardware problem. The BIOS might be corrupted, or the motherboard might be flaky. It could be a lot of things.

Is this thing still under warranty? If it is, you might want to think about having someone look at it. Just my $.02, but I don't think doing a recovery will help at this point.

No more warranty..but anyway..I would like to try a recovery.

 

[Lomai]

Not sure on the exact function key but try F11 during POST to access the recovery partition.
Have to agree with Mellon Head thought that you should first try to isolate if it is a hardware issue - the best way that this could be done is to borrow monitor from a friend or a neighbor to see whether the problem remains.

Keep us posted on your progress

Regards

 

[alabam]

Not sure on the exact function key but try F11 during POST to access the recovery partition.
Have to agree with Mellon Head thought that you should first try to isolate if it is a hardware issue - the best way that this could be done is to borrow monitor from a friend or a neighbor to see whether the problem remains.

Keep us posted on your progress

Regards

How can I try F11 kay during POST? I dont know what POST is. I have a plasma tv wich I can connect to the computer, before I had a plasma and my lcd conected to the graphic card, but now I just can conect one.