Windows 7 intermittently drops wired connection

[AlanAngle]

In a nutshell, my Windows 7 Ultimate (64bit) PC intermittently drops it's internet connection. Why?

Background: My PC is wired to my ADSL modem/router which is directly connected to the phone line. I also have wireless connectivity turned on within the router for a laptop to connect wirelessly.

Every few hours or so, when using my PC, I find I cannot access the internet and pages will not load. Eventually, Windows7 will update the network icon in the task-tray to show the exclamation mark symbol on the network icon. Opening up the Network And Sharing Centre will show the red cross between the "Multiple Networks" and "The Internet".

I'm running Sun's VirtualBox on this machine and that creates a Network connection for itself. This doesn't seem to affect the intermittent dropping (i.e. the intermittent drops occur whether the VirtualBox connection is in use or not), and indeed, I have VirtualBox installed on two other machines (one Windows XP and the other Vista Home Premium (32bit)) and these operate with no issues.

When the connection does drop, I cannot access any internet pages, nor can I access the router's web admin page at http://192.168.1.1/, so I'm assuming I've lost all local LAN access too.

It's definitely not the router (or the internet connection itself) as my laptop, using the wireless connection (and running Vista Home Premium) continues to be able to access the internet (and the router's web admin pages) just fine.

Every time this happens, I can immediately restore all internet and LAN access by opening Network Adapter page, disabling the "Local Area Connection" and then re-enabling it. Give it a few seconds and everything is fine again. I assume this is because, beneath the GUI, it's effectively doing an "ipconfig /release" then "ipconfig /renew".

The IP assignment for the Windows 7 machine is the same both before and after the "drop". I have a DHCP server on the router issuing IP Addresses, however my Windows 7 machine uses a static address (192.168.1.2). I've also tried it with a dynamic IP Address (served up from the ADSL router) and there's no difference.

There are also no specific clues within the various System Event Logs, other than an event that relates to the connection dropping which is a "DNS Client Event" and this is generated after the connection has dropped and is an event detailing that DNS information can't be found for whatever website I may be trying to access, just after the connection has dropped.

The network adapter chipset is Realtek PCIe GBE Family Controller and I have confirmed that this is the correct chipset for the motherboard (Asus M4A77TD PRO), and in fact, Windows Update installed an updated driver for this on 12/Jan/2009. The details of the update say that it's a Realtek software update from December 2009. Incidentally, I was still having the same intermittent problems prior to this update. It seems to have made no difference at all.

Does anyone know why this is happening and how to fix it? I've searched for answers to this and seen quite a few other people (even on MSDN/Technet forums) experiencing the same or almost the same problem, but with no clear resolution. Suggestions of turning off IPv6 on the LAN adapter, and ensuring there's no power management "sleeping" the network adapter have been tried but do not cure the problem. There does not seem to be any particular sequence of events that cause it to happen either. I've had it go twice in 20 minutes when just randomly browsing the web with no other traffic, and I've also had it go once then not go again for 2-3 hours with the same sort of usage.

Can anyone tell me why this is happening and how to make it stop?

 

[aem]

I didnt read it word by word, but when you have connection, was it full connection or limited connection?

 

[chev65]

It sounds like your neighbor's router is bumping you offline, possibly because both are using the same channel on the router. Try another channel on the router. That has fixed a few of these intermittent connection drop problems in the past.

 

[computersplus]

in the LAN adapter properties click on configure button and see if you have a power management tab if so load that tab an uncheck let windows turn off this device to save power

 

[AlanAngle]

Thanks for your replies, however, all these things have been tried and not cured the issue.

I'll address them one by one if I may...

> I didnt read it word by word, but when you have connection, was it full connection or limited connection?

When the connection works, it's a full connection, and working beautifully. When it works, of course!

> It sounds like your neighbor's router is bumping you offline, possibly because both are using the same
> channel on the router. Try another channel on the router. That has fixed a few of these intermittent
> connection drop problems in the past.

I don't think this has anything to do with the router. Firstly, my Windows 7 PC is connected via a WIRED connection, not wireless. Secondly, even when my Windows 7 PC's network drop the connection, my Vista laptop (which IS connected wirelessly) still works fine. In fact, Vista works fine, all the time.

> in the LAN adapter properties click on configure button and see if you have a power management tab if so
> load that tab an uncheck let windows turn off this device to save power

I have tried this (along with many other things - see my original post) and it has not cured the problem.


Any other ideas?

 

[chev65]

Thanks for your replies, however, all these things have been tried and not cured the issue.

I'll address them one by one if I may...

> I didnt read it word by word, but when you have connection, was it full connection or limited connection?

When the connection works, it's a full connection, and working beautifully. When it works, of course!

> It sounds like your neighbor's router is bumping you offline, possibly because both are using the same
> channel on the router. Try another channel on the router. That has fixed a few of these intermittent
> connection drop problems in the past.

I don't think this has anything to do with the router. Firstly, my Windows 7 PC is connected via a WIRED connection, not wireless. Secondly, even when my Windows 7 PC's network drop the connection, my Vista laptop (which IS connected wirelessly) still works fine. In fact, Vista works fine, all the time.

> in the LAN adapter properties click on configure button and see if you have a power management tab if so
> load that tab an uncheck let windows turn off this device to save power

I have tried this (along with many other things - see my original post) and it has not cured the problem.


Any other ideas?

Windows 7 seems to be much more sensitive to channel crossover problems than Vista. Wireless or not doesn't seem to make a difference. If there is a channel problem it can effect both wired and wireless connections. There are similar reports about this problem all over the internet.

You should at least "try" a different channel, as this as already fixed countless dropped connection problems on both wired and wireless connections in the past. The problem is that most routers use the same default channel 9 unless you change it to something else.

It's either that or a driver problem. There is no reason to examine this problem beyond the two most obvious solutions.

 

[hatakeivan]

Im new in this Forum and I have a question, I don't know if is the correct post...

Well I have a similar Issue with this, after install the Adobe CS3 the Nb not made the connection to the ADSL Modem/Router when turn it on, every time I shut down and turn on the Nb appear two network connections in the notification area, and never made the connection, I need disable the networks and enable again, to have internet, wich can be the problem?

 

[aem]

Since it is a direct port connection, i'm gonna throw you some info about MAC cloning from the router. See if it makes any sense. It's not 100% like your situation, but getting kicked off the connection, sounds alot like a router/ISP issue.

http://www.sevenforums.com/network-sharing/54086-unindentified-network-router-port.html

 

[hatakeivan]

im gone to check the Router Configuration, thanks!!! Ill be in contact!!

 

[AlanAngle]

In my quest to solve this problem, I have discovered some more interesting information.

On another forum, someone suggested that I should try running Windows in "Safe Mode With Networking" and see if the problem continues to occur. This was a fantastic suggestion and I don't know why I didn't think of it sooner myself.
So, I proceeded to run in Safe Mode with Networking for a number of hours, and amazingly, the "drops" didn't occur once. It was a positive discovery, however, due to the intermittent nature of the original problem, I wasn't completely convinced that the problem was cured.

One thing I did note is that the fan on my GFX card was running alot louder than normal. This is due to the fact that I have an ASUS ENGTS250 graphics card (ASUSTeK Computer Inc.) which had a known problem with a noisy fan until a BIOS update fixed the issue.
(See the "Manufacturer Response" here: Newegg.com - ASUS ENGTS250/DI/512MD3 GeForce GTS 250 512MB 256-bit DDR3 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card - Desktop Graphics / Video Cards for details).

Well, running in safe mode had the fan running (incorrectly) at full speed (as it did before the BIOS update), but with an (apparently) stable network connection. Obviously some driver was not loaded for the GFX card when in Safe Mode so this got me thinking about the GFX card (since the very noisy fan was quite obvious when running in Safe Mode).

I rebooted into normal mode, and found that Nvidia had a very up-to-date new driver for my GFX card (only about 1 week old), so I downloaded the appropriate driver and installed it. After installation and a reboot, I was able to use my PC for an entire day with NO NETWORK DROPS!!!
This was on Saturday. However, on the Sunday, I also had my PC for pretty much the entire day and experienced 2 network drops. No other changes have been made to my PC in this time.

So, the story seems to be that updating my graphics card drivers seems to have improved (if not completely fixed) the issue, however, I'm still searching for a proper fix for this problem. Hopefully, this information may help anyone who may have additional ideas as to why this problem is occuring in the first place. (And why does new GFX card drivers have anything to do with the network?)

I appreciate everyone's feedback so far. However, I'll have to ask once more if anyone has any further ideas of how to fix this particular problem?

Thanks in advance.

 

[aem]

I'm not sure if these dropouts are traits of ADSL technology cos data goes through a phone line, rather than a dedicated cable line. Obviously there are more interferrences with ADSL lines than cables. I'm not up to speed with ADSL, but how good is the seperation between modem usage and actual telephone usage? i'm sure it's totally independant.

 

[zzz2496]

When you're disconnected, what was the ping message when you ping your router?

zzz2496

 

[AlanAngle]

When you're disconnected, what was the ping message when you ping your router?

zzz2496

When I'm disconnected, I lose all connectivity both to the internet and on the local lan, so pinging (for example) Google will time out, but also pinging 192.168.1.1 (the router's lan ip address) will also time out.

 

[AlanAngle]

I'm not sure if these dropouts are traits of ADSL technology cos data goes through a phone line, rather than a dedicated cable line. Obviously there are more interferrences with ADSL lines than cables. I'm not up to speed with ADSL, but how good is the seperation between modem usage and actual telephone usage? i'm sure it's totally independant.

I don't think this problem is anything to do with the router or the ADSL in general.

I previously had a Windows XP-based machine hooked up to the router in exactly the same way, and that never had a single problem.

 

[zzz2496]

"Request timed out" or "Destination host unreachable"?

 

[aem]

When you're disconnected, what was the ping message when you ping your router?

zzz2496

When I'm disconnected, I lose all connectivity both to the internet and on the local lan, so pinging (for example) Google will time out, but also pinging 192.168.1.1 (the router's lan ip address) will also time out.

Dropping internet connection should not block you from connecting to your router given that the machine is directely connected to the router. 192.168.1.1 is the local ip address of the router as you said and i assume is also your default gateway. I don't know how W7 can cut off internet connection as well as controlling your adapter's ability to not connect to 192.168.1.1. By default, it shouldn't. I'm not convince that it's W7.

 

[AlanAngle]

When you're disconnected, what was the ping message when you ping your router?

zzz2496

When I'm disconnected, I lose all connectivity both to the internet and on the local lan, so pinging (for example) Google will time out, but also pinging 192.168.1.1 (the router's lan ip address) will also time out.

Dropping internet connection should not block you from connecting to your router given that the machine is directely connected to the router. 192.168.1.1 is the local ip address of the router as you said and i assume is also your default gateway. I don't know how W7 can cut off internet connection as well as controlling your adapter's ability to not connect to 192.168.1.1. By default, it shouldn't. I'm not convince that it's W7.

I think mentioning the internet has perhaps mislead some people as it's not just the internet.

Personally, I'm not convinced it's my router and/or the internet connection, as when I was running Windows XP, I never had any problem. This has only started to occur since upgrading to Windows 7. Moreover, it's the entire Network Adapter that seems to "die" (until such time as it's disabled/re-enabled) therefore ALL connectivity associated with that adapter (which includes both internet and local LAN) "dies" with it.

 

[Zedar]

I'm having the exact same issue with our media center PC.

I'm using the Asus M4A77TD Pro motherboard with a built in Realtek integrated LAN controller. Sound familiar?

I downloaded the latest drivers from Realtek, and they worked - for awhile... now I'm back to having the same issues since the latest Windows 7 updates.

I'll be installing new drivers today, and I'll check back to let you know how it goes!

Edit: btw - this is NOT an internet/DSL/ISP issue. This is a problem related to the network adapter card and windows. That much I know for sure - when it goes, you lose all network connectivity.

 

[aem]

When I'm disconnected, I lose all connectivity both to the internet and on the local lan, so pinging (for example) Google will time out, but also pinging 192.168.1.1 (the router's lan ip address) will also time out.

Dropping internet connection should not block you from connecting to your router given that the machine is directely connected to the router. 192.168.1.1 is the local ip address of the router as you said and i assume is also your default gateway. I don't know how W7 can cut off internet connection as well as controlling your adapter's ability to not connect to 192.168.1.1. By default, it shouldn't. I'm not convince that it's W7.

I think mentioning the internet has perhaps mislead some people as it's not just the internet.

Personally, I'm not convinced it's my router and/or the internet connection, as when I was running Windows XP, I never had any problem. This has only started to occur since upgrading to Windows 7. Moreover, it's the entire Network Adapter that seems to "die" (until such time as it's disabled/re-enabled) therefore ALL connectivity associated with that adapter (which includes both internet and local LAN) "dies" with it.

the adapter is a device seperate to the OS. If it's driver's is more taylored to work with Xp than W7, which is always a possibility, then it's the drivers (the coding of it) which may well cause the droppages. The OS uses the drivers provided by the vendor and the universial networking protocols (eg tcp/ip) to get things to work. Basically it works with what it's given.

 

[DanX]

Hi
I have the same problem as AlanAngle and Zedar but the situation is lite different.
Linksys router(wired connection) and 3 Windows 7 systems(the oldest is a Dell GX280 and works as expected), 2 Vista, 2 Window XP SP3, 2 FreeBSD and one Debian Linux.

The problem show only on one system(see system specs) using Intel(R) PRO/100 VE Network Connection(using the latest drives from Windows Update).

Any help will be appreciated.

Regards,
Dan