Windows 7 keeps crashing

[kevin7]

Hi. I have had Windows 7 crash 3 times today. I've never experienced an OS this bad... at least with prior versions I could CTRL-ALT-DELETE to figure out what process was hanging up. With this, I don't even know where to begin. BTW, my company required me to use this OS. I have had to literally hit the start button to restart my machine. On a positive note, good job getting the OS to start in less than 10 minutes. That's progress.

The crashing seems to be getting worse. The first couple weeks it worked fine (I've had it a month now).

Of note: I heavily rely on running Citrix applications through https://. I have outlook open often and configured to pick up email from Customer Login. I also have a card reader and smart card in use regularly, along with basic windows apps such as Excel/Word. Other than that, I haven't done anything unusual to this machine and don't go to any suspect websites.

Please help. Thanks.

 

[osholt]

Hi, and welcome to the forums , could you please fill in your system specs under User CP, this will help us a lot.

A few general tips that may help:
Make sure Windows is up to date.
Make sure all of your drivers are up to date (this is especially important if you've upgraded your PC from XP or Vista)
Check you don't have any malware or viruses using AntiMalware Bytes.
It may be worth checking for registry errors if you haven't done so recently (last 6 months) using a program such as CCleaner

Try doing these suggestions and post back with any results.

Oli

 

[Jonathan_King]

Welcome!

Check in Event Viewer>Windows Logs and see if anything errors are recorded.

 

[kevin7]

One PISSED OFF Microsoft Windows 7 User

I have updated my profile with my system specs.

WHERE are the Microsoft employees?

WHY am I getting help on here from MAC and AAPL users??

WTF is wrong with this company? Have they not yet figured out how to invent a system that does not crash!!???

I added my system specs. I sure hope businesses in general give up on Microsoft. Please help me resolve this issue. It crashed, randomly, again today and I have no idea where to look or how to fix this.

 

[YakSipper]

Hey Kevin - Win7 is a beautiful OS. Best I've ever used of all of them by a huge margin. There must be something specific to your machine or environment causing issues.

First thing I'd do is run without any AV or firewall and see if things improve, as a test. Especially if you have AVG on there. Uninstall, as just disabling will not alleviate issues.

We can help you better if that doesn't by you taking the following steps:

1) Type msinfo32 in the start menu search box. Hit enter.
2) File | save
3) Zip or rar the saved file and attach to your next post.

 

[electrotune1200]

These are not paid Microsoft employees. They are people who try to help other people with their problems with little to no compensation. (other than feeling good that you helped someone)

Please be patient..... There are a lot of highly skilled computer users on here to help you get to the bottom of your issue.

 

[electrotune1200]

Did this PC come pre-installed with Windows 7?

Have you installed Windows 7 yourself on this PC? If you have.... Did you perform an "upgrade" installation or a clean install of 7?

 

[theog]

Welcome!

Check in Event Viewer>Windows Logs and see if anything errors are recorded.

Follow Jonathan_King's good advice.


Crash and lockup debug 'How To' - Windows 7 Forums

 

[kevin7]

Thanks. I'll try these things and get back to you guys.

I noticed Microsoft doesn't dole out any support without charging you $259 for a phone call. There is a "virtual assistant" that is a complete joke. You will not find a single email or phone number on Microsoft Support online. These guys shouldn't be in business. Period. What a complete sham.

 

[kevin7]

One more thing. Microsoft just made one more HARD CORE enemy. I write eloquently and will be posting my experience with Windows 7 on my blog.

 

[Jonathan_King]

One more thing. Microsoft just made one more HARD CORE enemy. I write eloquently and will be posting my experience with Windows 7 on my blog.

Microsoft made the OS, and that's what you paid for. It is up to volunteers like us to support it.

You should be glad MS doesn't offer support themselves. If they did, they would have to charge more for their products. Instead, they keep costs down, and let the volunteers keep their customers happy.

 

[kevin7]

System crashed again this morning on this "beautiful" OS. The only guess I can venture is that it is something called Wave TCG Client Services or the WavxDMgr.sys driver. Any ideas?

 

[karlsnooks]

kevin7,
Now that you have a "crash", there are some experts here, I am not one of them, at diagnosing minidump files.

Plese use this link:
http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

In the meantime, I'll make some seat-of-the-pants suggestions:
Start | type MSCONFIG.EXE | Enter | Startup tab
Now uncheck everything that is not microsoft or from the manufacturer of your computer.
After OKing you way out, restart.

Problem gone?

Disconnect from the Internet. Turn off you antivirus and your firewall software.

Problem gone?

Never, never, never run more than one anti-virus software at any one time.

 

[Max Peck]

Thanks. I'll try these things and get back to you guys.

I noticed Microsoft doesn't dole out any support without charging you $259 for a phone call. There is a "virtual assistant" that is a complete joke. You will not find a single email or phone number on Microsoft Support online. These guys shouldn't be in business. Period. What a complete sham.

Kevin,

I doesn't sound like you're talking to the same Microsoft I am. Last November I bought a new system that had W7(64) on it. Ran into an issue with one of my older device drivers. Not only did they help me troubleshoot through three separate sessions, I got callbacks from the for over a week with them verifying that the issue had indeed been fixed. Dunno where you got the idea that you had to pay $259 for W7 support. I had to pay nothing. Nada.

Having said that - if this is a new machine you're using it might serve you well to do a clean install and go from there. When I first got this box I decided to try and go with the OEM install for a couple of months. I was having an occasional Explorer Crash here and there which eventually got worse to the point where I felt I just needed to re-install. Since that time I have had ZERO problems with the O/S. The OEM install must have included a bad driver or utility which wasn't present after I did it myself. This has been the most rock-solid installation I've ever used - absolutely everything works.

Try not to be so polarized about how big a piece of crap the thing is until you've tried everything reasonable. Seven is about as stable an O/S as I have ever seen (and in 30+ years as a software engineer I've seen plenty of 'em). Hang in there.

-Max