Solved Windows 7 - No sound problem.

[8uckw1ld]

Hey all,

Recently there was a power outage around here and, obviously, the power went out. When I restarted my computer I noticed that there was no sound at the starting menu. (When you first turn on the computer) There is absolutely no sound, not even when playing music or videos. When I click on the sound tab, located on the right-hand side bottom of the screen, it only says, "Line-1" and "HDMI" there is no "speakers" symbol. I've literally tired everything to fix it. Hope I've given enough information. Please help.

 

[UKMedia]

Hi

Can you complete your system specs please.

Regards
UKMedia

 

[JaidynM]

As UKMedia has said above, filling out your System Specs would indeed help. If you need any help doing so, you can follow the below tutorial to find all of your specs.
http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

 

[8uckw1ld]

As UKMedia has said above, filling out your System Specs would indeed help. If you need any help doing so, you can follow the below tutorial to find all of your specs.
http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Alright, I have updated my System Specs. Hopefully that should be all you need.

 

[seavixen32]

Have you checked your sound settings in the Control Panel?

 

[8uckw1ld]

Have you checked your sound settings in the Control Panel?

View attachment 173398

I have, and it usually looks like that. But now there isn't a speakers symbol. My computer won't even recognize my speakers.

 

[seavixen32]

Is your speaker phono lead pushed fully home?

 

[8uckw1ld]

Is your speaker phono lead pushed fully home?

Everything is connected properly. I've tried updating the drivers, running a diagnostic on the speakers and restarting the computer.

 

[seavixen32]

In that case, I can only assume the power outage did some damage.

Are you using onboard sound or a dedicated sound card?

 

[seth500]

Have you checked your sound settings in the Control Panel?

View attachment 173398

Try right clicking in a blank area and show disabled devices and see if it's been disabled in the screenshot..

 

[8uckw1ld]

Have you checked your sound settings in the Control Panel?

View attachment 173398

Try right clicking in a blank area and show disabled devices and see if it's been disabled in the screenshot..

I have and nothing shows up.

And I quite sure it's not a built in sound card. How can I tell?

 

[seth500]

Well you can pull the panel off the side of your computer and see where your lead is plugging into and see if the sound card is a removable sound card if it is try reseating it in the slot with the computer shut down of course..

 

[8uckw1ld]

Alright, I'll give it a shot.

 

[8uckw1ld]

I opened it up, and it seems to be built in to the motherboard. Now what?

 

[seavixen32]

Then you may have to consider that your motherboard may have been damaged by the power outage.

Damage can occur in this scenario if your power supply and your computer aren't protected by a surge protector.

 

[seth500]

It looks as though you may have a damaged audio output device on the motherboard. If you can get yourself a sound card for pci slot if you have empty slots on your board and install a sound card and go from there. Probably not what you wanted to hear but it's less expensive than a new motherboard providing that the outage didn't do anymore damage to it.

 

[8uckw1ld]

Then you may have to consider that your motherboard may have been damaged by the power outage.

Damage can occur in this scenario if your power supply and your computer aren't protected by a surge protector.

So, I may have to buy a new motherboard?

 

[seth500]

Then you may have to consider that your motherboard may have been damaged by the power outage.

Damage can occur in this scenario if your power supply and your computer aren't protected by a surge protector.

So, I may have to buy a new motherboard?

Or just a sound card but who knows what the power outage did to the mobo and your PSU..

 

[Layback Bear]

To the OP. If you don't have surge protector I would also suggest getting one.

 

[8uckw1ld]

Then you may have to consider that your motherboard may have been damaged by the power outage.

Damage can occur in this scenario if your power supply and your computer aren't protected by a surge protector.

So, I may have to buy a new motherboard?

Or just a sound card but who knows what the power outage did to the mobo and your PSU..

Alright, thanks. I'll talk to my computer buddies. One of my friends built his computer so he'll know what to do. These answers defiantly beat Microsoft's answer.."We can most surely fix this problem you are having sir, we will transfer you to our technicians but you will need to pay $59.99." No joke.