Windows 7 Not Genuine

[NoelDP]

B&gg$r - that didn't work, so there must be another problem as well.

Let's see what rebuilding the message store scares up....

Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

Reboot and Post back with a new MGADiag report

 

[BHuber09]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>net stop sppsvc
The Software Protection service is stopping.
The Software Protection service was stopped successfully.


C:\Windows\system32>cd%windir%\ServiceProfiles\NetworkService\AppData\Roaming\Mi
crosoft\SoftwareProtectionPlatform
The filename, directory name, or volume label syntax is incorrect.

C:\Windows\system32>cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\M
icrosoft\SoftwareProtectionPlatform
The file or directory is corrupted and unreadable.

C:\Windows\system32>rename tokens.data tokens.bar
The system cannot find the file specified.

C:\Windows\system32>cd %windir%\system32

C:\Windows\system32>net start sppsvc
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Windows\system32>slui.exe

C:\Windows\system32>


I just got an error doing that after i typed slui.exe

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070005
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C7F6318F-E739-4857-B5D3-EE34EB125A32}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Brennan Huber\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C7F6318F-E739-4857-B5D3-EE34EB125A32}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2400289229-920976722-1178178126</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20100913000000.000000+000</Date></BIOS><HWID>AD493607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
Error: 0x46

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:4:2011 18:22
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GGIyHhGqEIU+GI66pomG1xd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SSDT AMICPU PROC
SLIC DELL WN09
OSFR DELL M08





And i apologize for my noob-like knowledge of this hah

 

[NoelDP]

Believe me - you are a LOT easier to work with than many I've had
OK - it looks like your problem is that the relevant folder is either missing or corrupted - NOT good news.

Please try the following commands in order.....
(from an Admin Command Prompt, again)
When you get one that does what's expected, please STOP there, and do a DIR command at that point.

cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft

cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming

cd %windir%\ServiceProfiles\NetworkService\AppData

cd %windir%\ServiceProfiles\NetworkService

cd %windir%\ServiceProfiles

(forgot to ad...)
Please copy and paste the resuls to your response.

 

[BHuber09]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\M
icrosoft\SoftwareProtectionPlatform
The file or directory is corrupted and unreadable.

C:\Windows\system32>cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\M
icrosoft
The file or directory is corrupted and unreadable.

C:\Windows\system32>cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming
The file or directory is corrupted and unreadable.

C:\Windows\system32>cd %windir%\ServiceProfiles\NetworkService\AppData
The file or directory is corrupted and unreadable.

C:\Windows\system32>cd %windir%\ServiceProfiles\NetworkService

C:\Windows\ServiceProfiles\NetworkService>


and if by DIR command you mean type that in i got this

C:\Windows\ServiceProfiles\NetworkService>dir
Volume in drive C is OS
Volume Serial Number is 7C4E-86D4

Directory of C:\Windows\ServiceProfiles\NetworkService

File Not Found

C:\Windows\ServiceProfiles\NetworkService>

 

[NoelDP]

YOUCH!
That's a fair chunk of the system missing
(actually, the command I really wanted was DIR /S - but it's irrelevant, with the response you got, anyhow)
There's 12 files in 13 folders - and that's only the standard listing.
Lemme see what I can do.


OK - let's stay at that level for the moment, - if you go back to the
Admin Command Prompt window, and if necessary use
cd %windir%\ServiceProfiles\NetworkService
to move the focus
please do a
DIR /AH /S
This will produce a list of the Hidden files and folders - which hopefully includes a fair amount of the registry!
then do a
DIR /AS /S
which will do a list of the System files and folders.
Then I can work out whether it's going to be possible to repair the system, and if there's a chance that something just got moved by an accidental swipe of the mouse in explorer, or similar accident.

Please copy the response to Notepad, and save it - it may be quite long - and then send it to a zip file. Attach the zip file to your response.

 

[BHuber09]

Here you go.



Unfortunetly its called update zip
Forgot to rename it from my droid life hah

 

[NoelDP]

I don't know where you got that from - but it certainly wasn't what I asked for (or perhaps, *meant* to ask for - I see how you might have got it - I'll edit my post to correct it for others.)
try agian..
Open a new Admin Command Prompt window
at the prompt, type.
cd %windir%\ServiceProfiles\NetworkService
then
DIR /AH /s
then
DIR /AS /s

add to Notepad, save & zip, and then attach to your response.

 

[BHuber09]

well i dont think this is right because its extremely short saying a little bit of humbo jumbo and then file not found but heres the zip

 

[NoelDP]

There is something VERY strange going on here.
Files don't exist - and I can't see Windows working without them.
They HAVE to be somewhere.....
Ah - a thought.
please run the following command
reg query "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment"
and post the results.

 

[BHuber09]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>reg query "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contr
ol\Session Manager\Environment"

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
ComSpec REG_EXPAND_SZ %SystemRoot%\system32\cmd.exe
FP_NO_HOST_CHECK REG_SZ NO
NUMBER_OF_PROCESSORS REG_SZ 4
OS REG_SZ Windows_NT
Path REG_EXPAND_SZ C:\Program Files\Common Files\Microsoft Shared\Wind
ows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;%Syst
emRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\W
indowsPowerShell\v1.0\;C:\Program Files\Dell\DW WLAN Card;C:\Program Files (x86)
\Common Files\Roxio Shared\DLLShared\;C:\Program Files\WIDCOMM\Bluetooth Softwar
e\;C:\Program Files\WIDCOMM\Bluetooth Software\syswow64;C:\Program Files (x86)\W
indows Live\Shared
PATHEXT REG_SZ .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE REG_SZ AMD64
PROCESSOR_IDENTIFIER REG_SZ Intel64 Family 6 Model 37 Stepping 5, Genu
ineIntel
PROCESSOR_LEVEL REG_SZ 6
PROCESSOR_REVISION REG_SZ 2505
PSModulePath REG_EXPAND_SZ %SystemRoot%\system32\WindowsPowerShell\v1.
0\Modules\
TEMP REG_EXPAND_SZ %SystemRoot%\TEMP
TMP REG_EXPAND_SZ %SystemRoot%\TEMP
USERNAME REG_SZ SYSTEM
windir REG_EXPAND_SZ %SystemRoot%


C:\Windows\system32>


If it helps none of my office functions work like word powerpoint ect.

 

[NoelDP]

That all looks right.

what happens
if you enter the command
CD %AppData%
- what does the prompt change to?

 

[BHuber09]

C:\Windows\system32>CD %AppData%

C:\Users\Brennan Huber\AppData\Roaming>

I believe this is what you meant

 

[NoelDP]

Bother!

I'll have to do some research - something has moved the Network Profile profile somewhere - and I don't know where.

Perhaps...
Please do a search for a file named TOKENS.DAT in the Windows folder - it may take a while.
Where does it find it? (if anywhere)?

 

[NoelDP]

Please run the following command
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20
and post the response.

 

[BHuber09]

The file TOKENS.DAT was not found in the windows directory..

heres the response.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\C
urrentVersion\ProfileList\S-1-5-20
ERROR: Invalid syntax.
Type "REG QUERY /?" for usage.

C:\Windows\system32>

 

[NoelDP]

ERROR: Invalid syntax.
Type "REG QUERY /?" for usage.

C:\Windows\system32>

Bother! - forgot the quotes....
reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"

<yawn> - I need some sleep!

Please post the response to that - I'll review our luck in the morning (3a.m. here now)

 

[BHuber09]

Oh my gosh! I forget about the whole not everyone lives where I do thing.
Thanks for your help again i appreciate it tremendously!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\System32>reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-20"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-20
ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\NetworkServi
ce
Flags REG_DWORD 0x0
State REG_DWORD 0x0


C:\Windows\System32>

 

[NoelDP]

There is something really screwy going on - and I really have no idea where to go from here. This is the first time that I've actually got this far in tracking down the source of this particular error - so I've learned something, at least. It's a relatively rare error, and it's not often that there's someone at the other end who's as accommodating as you I'll sleep on it - and probably have a nightmare or two - and see if I can dream up some sensible approach.

If you want to call it a day with me, at this point I couldn't blame you.

All I can really suggest is either a repair install, a flatten-and-rebuild, or trying MS's WGA support (or me floundering for a while, unless we get lucky).

WGA Support can be found here-
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0

Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

 

[BHuber09]

I thank you for your help tremdously and I appreciate how much time youve spent helping me

I will call tomorrow well probably thursday and then i will post back here and write out the exact steps the made me take and everything

Thanks again

 

[JMH]

Have followed this saga with great interest thus far.
Yes the time has come to take a different approach.
Good luck BHuber09.