Solved windows 7 printer prob

[ajcoley]

Hi
I have installed my hp 4200 series printer to my laptop. Its installed its there it says it working but it wont print! Help pls

 

[richc46]

Welcome
Lets start here
Go to search
Type services
Make sure that the printer spooler is set to automatic

If that does not work, from search, go to devices and printers and make sure that the printer is showing.

 

[ajcoley]

Yep spooler is on auto and the printer is showing in devices

 

[richc46]

Printer attached with cable or wireless?

 

[ajcoley]

Attatched

 

[richc46]

First lets be sure that the printer works. Attach to another computer, if possible
If that works, go to the website of the printer manufacturer and download the most current driver.

 

[ajcoley]

Printer work fine
Downloading now

 

[ajcoley]

No still not working

 

[richc46]

After the new driver, reboot.

 

[ajcoley]

ok do that now

 

[ajcoley]

Arrgh! Didnt work!!! I am sure it has to be something really simple!!

 

[richc46]

If the reboot does not work
Go back to printers and devices
Is the printer checked?
Is there a yellow triangle, which means a problem?

 

[ajcoley]

If there is a print job in the queue that has failed i trouble shoot and it says its failed because the print job has failed (does that make sense?)
So I remove the failed print job and troubleshoot again. Then it says there is no problem!!!!!!

 

[richc46]

Did you check printers and devices and look for the check mark by the printer and yellow triangle?

 

[ajcoley]

yes when the print job fails there is a yellow triangle

 

[richc46]

Sorry go and right click and troublehoot

 

[ajcoley]

The answer to the trouble is:

Aprint job in the queue is preventing other print jobs from printing fixed

No its not

 

[richc46]

Makes no difference if true or not. The computer thinks that it is true
Make a system restore point first, in case of problems and then try this
Windows 7/Vista: Clear Print Queue

 

[ajcoley]

How do you do a system restore

 

[richc46]

System restore allows you to go back to good times, in case things go wrong
One is made every week automatically
Before you attempt anything, install etc, you should make a restore point
http://www.sevenforums.com/tutorials/697-system-restore-point-create.html