Windows 7 Pro 64-bit update error code 8007370B

[n2jlc]

Here is the latest CBS log information

Thanks

 

[NoelDP]

Odd - exactly the same errors appear
Lemme check my end...

Nope - the file I uploaded doesn't have those errors any more.
Are you sure the delete/copy commands ran properly?

 

[n2jlc]

OK. I read your script and manually did what it said, rebooted, and then ran SUR. Here are the new CBS logs.

 

[NoelDP]

That's better - we're down to three errors now (excluding payload files)...

(f) CSI Missing Deployment Key 0x00000000 5d976a99f9f..439e9fb6022_b03f5f7f11d50a3a_6.1.7601.22126_098d28654bf3d5c6 HKLM\Components\CanonicalData\Deployments 
(f) CSI Corrupt Component Keyform 0x00000000 identity x86_microsoft.vc80.cr5_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc identity and keyform do not match; keyform is wrong.
(f) CSI Missing Deployment Key 0x00000000 6d86462dc98..0ed8cc7ad88_31bf3856ad364e35_6.1.7601.22298_602d1ba346fe7587 HKLM\Components\CanonicalData\Deployments

I'll see what I can do with those... back soon

 

[NoelDP]

I've uploaded a file - n2cac.zip - to my OneDrive at Noel's OneDrive

Please download and save it to your desktop.

Right-click on the file and select Extract All, andsave to the default destination (which should be a folder on the desktop)

Create a new System Restore point
Open an Elevated Command Prompt, and run the followingcommands.

IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1  DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS  COMPONENTS.OLD1
COPY"%userprofile%\desktop\n2cac\COMPONENTS" C:\Windows\System32\config
 
.

If you get an error with either command, STOP THERE -do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run anotherCheckSUR scan - post the new CheckSUR.log file.

 

[n2jlc]

OK, here you go. Latest SUR logs

 

[NoelDP]

Ouch!

Checking Packages
(f) CSI Unable to Query Store Version 0x00000002

That looks as if the store doesn't exist somehow
Please open an Elevated Command Prompt and run the following command - post the results...

DIR C:\Windows\System32\config\COMP*.*

 

[NoelDP]

I think I found the problem - there were a couple of bitflips that didn't show up in any of the scanners, but did actually show up in the CBS log
I think I fixed them now...

I've uploaded a file - n2cad.zip - to my OneDrive at Noel's OneDrive

Please download and save it to your desktop.

Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point
Open an Elevated Command Prompt, and run the following commands.

IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1  DEL C:\Windows\System32\config\COMPONENTS.OLD1 
REN C:\Windows\System32\config\COMPONENTS  COMPONENTS.OLD1 
COPY "%userprofile%\desktop\n2cad\COMPONENTS" C:\Windows\System32\config 
 .

If you get an error with either command, STOP THERE -do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.

 

[n2jlc]

Here we go with the latest SUR results.

 

[NoelDP]

We're slowly getting rid of the corruption...
the error is tripping at a different place each time - eventually we'll have it sorted (assuming that this is the only affected hive!)


I've uploaded a file - n2cae.zip - to my OneDrive at Noel's OneDrive

Please download and save it to your desktop.

Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point
Open an Elevated Command Prompt, and run the following commands.

IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1  DEL C:\Windows\System32\config\COMPONENTS.OLD1 
REN C:\Windows\System32\config\COMPONENTS  COMPONENTS.OLD1 COPY "%userprofile%\desktop\n2cae\COMPONENTS" :\Windows\System32\config  .

If you get an error with either command, STOP THERE -do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.

 

[n2jlc]

Slow and steady wins the race or, in this, case, fixes all the errors! Here is the latest CBS logs

 

[NoelDP]

Still the same error - please run SFC /SCANNOW, and post the new CBS.log - then upload the COMPONENTS file again so I can make sure I'm still working on the same errors as you.

 

[n2jlc]

I tried to run the SCANNOW but got the error below. I did re-run the SURlog checker and have included the CBS logs files and the components file in the zipped folder.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Windows Resource Protection could not perform the requested operation.

C:\Windows\system32>

 

[NoelDP]

The COMPONENTS file is the default one (created by the system when then proper one doesn't exist) - it seems that the last copy command failed.

Open an Elevated Command Prompt and run the following commands

COPY "%userprofile%\desktop\n2cae\COMPONENTS" C:\Windows\System32\config
DIR C:\Windows\System32\config\COMP*.*


Post the results, then run SFC /SCANNOW again, and post the new CBS.log file

 

[n2jlc]

The copy failed. Here is the cmd output: (I think SYSTEM has it opened. I also tried rebooting, but got the same result. I checked the processes list, but nothing seemed obvious to stop.) Sorry.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>COPY "%userprofile%\desktop\n2cae\COMPONENTS" C:\Windows\Sys
tem32\config
The process cannot access the file because it is being used by another process.
0 file(s) copied.

C:\Windows\system32>DIR C:\Windows\System32\config\COMP*.*

 

[n2jlc]

Do you think I could boot into SAFE MODE and copy the COMPONENTS file into the correct folder and then restart Windows normally would work? Just thinking.

 

[NoelDP]

Yes - you'd have to use the same commands again

 

[n2jlc]

Yea, the safe mode copy worked. I could run the SCANNOW and have attached the resulting CBS log files.

 

[NoelDP]

OK - I'm seeing different errors in the logs to what I can find in my copy of the COMPONENTS file - which either means that I'm looking in the wrong place, or you still have other problems.
Please upload your COMPONENTS file again, and I'll see if I can find the errors there.

 

[n2jlc]

Here is the link to the COMPONENTS file in DropBox:
https://www.dropbox.com/s/4p14l2yrnrgdtac/COMPONENTS?dl=0

Also, we have had some success! When I went to copy the components file, it was locked by SYSTEM, so I went to restart in to SAFE MODE and saw where 48 Windows updates were ready to be downloaded & installed. So I went ahead an did that. All the updates got installed except one. I have attached a WORD document with the screen shot of that failed update.

After the update is when I got a copy of the COMPONENTS file you have the link to.

I will assume this is good news?