Windows 7 Pro Invalid Product Key

[idocsteve]

Hi, thanks in advance for your help.

Trying to install an OEM version of Windows 7 Pro on a Dell Optiplex 620.

During install the product key was not recognized, got on the phone with Microsoft who said to bypass the product key install and do it later.

After installing I was unable to activate using the product key and Microsoft told me nothing useful other than "the OEM product key shows as being a valid number but it isn't working for your system so return it and get another one". Not possible to return it at this point I purchased it a while ago.

Here's the information from the diagnostics:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85648
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {B20B5B10-0E7F-43EA-9899-214740751F3A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B20B5B10-0E7F-43EA-9899-214740751F3A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85648</PID><PIDType>5</PIDType><SID>S-1-5-21-3441982457-2265593492-4037068794</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>OptiPlex GX620 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="3"/><Date>20061130000000.000000+000</Date></BIOS><HWID>99B93607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385
Error: product key not found.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAIAAAABAAAAAQABAAEAJJTmCGI+ABuC/kjkqnbaCWQURJ2U536zgNc=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL GX620
FACP DELL GX620
HPET DELL GX620
BOOT DELL GX620
SSDT DELL st_ex
ASF! DELL GX620
MCFG DELL GX620

 

[ICIT2LOL]

Hello and welcome Steve mate try these

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html

in safe mode if necessary then if this doesn't do anything using the OEM code - this .


REINSTALL

Forinstalling I prefer a disk to be honest but if you want to try again this isthe one to follow
CleanReinstall - Factory OEM Windows 7 make sureit is the right version ie Home Premium or Ultimate whatever you have a codefor and then the language and do not use the ones with a large "N" or"old" beside them.
You can use a disk or USB stick with this.

 

[Golden]

Thats not an OEM version of Windows.....it's a retail version. Which product key are you using to attempt activation? (Do not post the product key hete)

 

[ICIT2LOL]

Thats not an OEM version of Windows.....it's a retail version. Which product key are you using to attempt activation? (Do not post the product key hete)

Thanks Golden I am not really wise to those sorts of things

 

[NoelDP]

The installed Key is the Default Key for Pro - which can NEVER be activated.
What are the last 5 characters (only) of your OEM Key?

 

[idocsteve]

The installed Key is the Default Key for Pro - which can NEVER be activated.
What are the last 5 characters (only) of your OEM Key?

Thanks for the replies on this thread.

One poster asked which product key am I using, not sure how to answer that without posting the key!

In answer to the poster above:

The last 5 characters are YMG8G

 

[NoelDP]

The Key ending in YMG8G certainly isn't the one in the report - which is good

It's not possible however to tell what type of Key it is without knowing the packaging.
OEM System Builder keys have a COA sticker that should be affixed to the case of the appropriate machine when first installed. The package is usually something like a DID case - rather than the VHS-style case of the Retail package.


NEVER post your full Key in public.

What error message do you get when you attempt to change the Key to the one on your COA sticker?

0xC004F050 usually means that you've misread a character - either C/G/6 or B/8 or Y/V are the most common, an O/0 is almost always a Q

Note that the following characters cannot be used - A E I L N O S U Z 1 0 - so don't bother trying unless you like the noise it makes

Try using this method to change the Key...


Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe

After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report.

(Note: the Line 'CD %win......\SoftwareProtectionPlatform' is all on one line - it may be broken in the Forum listing)

 

[idocsteve]

What error message do you get when you attempt to change the Key to the one on your COA sticker?

The COA sticker does not have a product key written on it.

It says Windows 7 Pro Refurb PC Citizenship
for Refurbished PCs

Then a Bar code

Then it says, below the bar code "Do not tamper with or remove this label"

Then there's a bar code below that but the number below that bar code has 5 digits-3 digits-3 digits-3 digits

Definitely not a product key code.

The message I get when trying to activate is to the effect of: "The product key you have entered does not appear to be a valid Windows Product Key"

 

[NoelDP]

Interesting - that forced me to check the Ts and C's of the refurbisher program

Citizenship Licenses
(a) Refurbisher may distribute the Software associated with Citizenship Licenses only to Eligible Recipients.
(b) Refurbisher may engage a third party to identify Eligible Recipients and to deliver Refurbished PCs to Eligible Recipients, provided that
(1) Refurbisher must ensure that such third party complies with the applicable terms of this agreement;
(2) If Refurbisher becomes aware the third entity is not complying with these terms, the Refurbisher must immediately notify MS and must stop distributing Refurbished PCs to such third party; and
(3) Refurbisher acknowledges and agrees that it is liable to MS for the third party’s actions and omissions.

For Citizenship Licenses, no pre-existing COA for a Microsoft Windows operating system product needs to be affixed for Refurbished PCs. Refurbisher must permanently affix a new Program COA for the Windows Operating System Software that is preinstalled on the Refurbished PC. The Program COA must be visible on the exterior of the Refurbished PC. If the Refurbished PC does have a pre-existing COA, Refurbisher may, at its option, either mark through or place a sticker of its own design and manufacture over the product key on the pre-existing COA. Refurbisher must not remove or obscure the serial number on the pre-existing COA.

(b) Product Keys. Refurbisher will be provided Program credentials required to obtain Product Keys to enable activation of Refurbished PCs.
(1) Refurbisher must provide the following to MS in order to obtain a Product Key:
(i) valid Program user name, password and any other required Program credentials;
(ii) the serial number or COA ID on the Refurbished PC’s pre-existing COA, if applicable; and
(iii) the serial number or COA ID on the Program COA.
(2) Refurbisher must have connection to the internet in order to obtain Product Keys.
(3) Whether Refurbisher is using Program COAs that include Product Keys or obtaining the Product Keys separate from the Program COAs, Refurbisher must also report the following for Citizenship COAs:
(i) full name of the entity that will be purchasing the Refurbished PC from Refurbisher or the name of the TAP in which the entity is a participant ("Purchasing Entity");
(ii) city and country of location of the Purchasing Entity; and
(iii) type of Purchasing Entity (Eligible Academic User, Eligible Charitable Organisation, or Specially Approved Recipient).
(c) Product Key to accompany the Refurbished PC. The Product Key for each Refurbished PC must be provided with the Refurbished PC in the form of a printed document. The document will be generated by the Program Web Site and include the Product Key and Program COA serial numbers.

So you got the Product Key on a printed document?

This would definitely be an OEM one - and I can see no reason why it shouldn't be accepted by the system (although there are possible reasons why the Activation server wouldn't accept it).

Have you attempted to rebuild the licensing store yet?

 

[idocsteve]

I won't have access to the computer to continue the installation for several days.

And yes, the product key was on a printed document, the COA was on a sticker supplied with the product key.

 

[idocsteve]

The computer I was having difficulty with was for my Dad who was only in town for a short time and I couldn't take the time to figure out what the activation problem was so I purchased another key.

I ended up installing Windows 7 pro on another computer, and it installed and activated with no problem at all.. go figure.

Thanks