Windows 7 Professional - Reactivation issue

[haraldo]

Hello all

I have got into a situation with my wife's computer that needs reactivation, the situation is that it has not been done any windows updates on this PC for a long time (no comments on this needed please)

So when I try to reactivate windows I get the message that I have to run the WindowsActivationUpdate.exe, and I did, nothing useful came out of this.
When I try to reactivate windows I get the following error message:
A problem occurred when windows tried to activate: Error Codee 0x8007232B

I really can't find a solution to this, as I don't have the activation code to reenter...

Any good suggestions?

Regards Haraldo


This is what MGADiag reports:
===================

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4
Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=
Windows Product ID: 00371-868-0000007-85402
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {96C7EF43-4BAD-4E3D-BEB5-0920E7B198BE}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{96C7EF43-4BAD-4E3D-BEB5-0920E7B198BE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GPDD4</PKey><PID>00371-868-0000007-85402</PID><PIDType>1</PIDType><SID>S-1-5-21-4074942711-1907457092-1489510890</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8530w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PDV Ver. F.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20081215000000.000000+000</Date></BIOS><HWID>46603807018400F8</HWID><UserLCID>0414</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: b92e9980-b9d5-4821-9c94-140f632f6312
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-868-000000-03-1044-7601.0000-0802012
Installation ID: 016676820031386176895084591383891882236930472076377762
Partial Product Key: GPDD4
License Status: Notification
Notification Reason: 0xC004F00F.
Remaining Windows rearm count: 3
Trusted time: 06.07.2014 19:57:13
Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EFE
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:5:2014 20:56
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: QAAAAAEACQABAAEAAAABAAAABAABAAEA6GFw3sF24IZQ8QJSZL/k89Sz9E0ui8Slugf4fLrWo0AEGEzo4vdGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 30E7
FACP HPQOEM 30E7
HPET HPQOEM 30E7
MCFG HPQOEM 30E7
TCPA HPQOEM 30E7
SSDT HPQOEM SataPri
SSDT HPQOEM SataPri
SLIC HPQOEM SLIC-MPC
SSDT HPQOEM SataPri
DMAR

ASF! HPQOEM 30E7
SSDT HPQOEM SataPri
SSDT HPQOEM SataPri
SSDT HPQOEM SataPri

 

[AddRAM]

Do you have a COA with a readable key on it ?

 

[NoelDP]

The installed license is a KMS Volume License - which requires periodic re-activation at the issuing organisation's private Activation Server, rather than MS's servers.

The machine shipped with Vista installed, rather than Windows 7.
When was the 'upgrade' installed? By whom? What was the source?


Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[haraldo]

The COA sticker is with Windows vista and is not applicable for the OS on the computer, I don't have an applicable windows activation code

MS Windows 7 pro (Not OEM version) was installed by sysadm at the previous company where my wife worked before, I am not sure which kind of license and how it was activated at that time, I didn't know they had private activation servers there....

reading other threads I realize I should at least do: chkdsk /R and sfc /scannow
Doing this now, and will see if something useful comes out of this, will report back later...

 

[NoelDP]

There's no point - you'll have to do a reformat and reinstall Windows Vista - which your system is still licensed for.
Can you still read the Vista COA sticker that should be present on the machine's case?

 

[haraldo]

There's no point - you'll have to do a reformat and reinstall Windows Vista - which your system is still licensed for.
Can you still read the Vista COA sticker that should be present on the machine's case?

No chance to install Vista....
If I get to the company network again, will I be able to reactivate via their private activation servers?

 

[NoelDP]

Why can't you install Vista?

You'd have to ask for the access details for re-activation, as they appear to have been removed. You would also have to re-connect at least every 180 days (or less, if the servers are set to allow a shorter period).

 

[haraldo]

I think Vista is the worst operating system ever...... and no chance I'm going to suggest that to my lovely wife
Reactivating every 180 days at a private activation server is not going to do it .....

So it probably means going to Ubuntu/Cinnamon or purchasing windows

 

[NoelDP]

Vista RTM was atrocious - with SP2 installed it's very nearly as good as Windows 7. The trick is to properly get the Service Packs installed, and the system fully updated.

 

[haraldo]

Hello all
So I managed to get hold of a valid MS produt activation key so now I have the windows system activated via a Microsoft server, this is what MGADiag reports,'
Is it now the case that I don't have to reactivate windows at a later stage?

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-8W9WB-8HJQ2-THB9B
Windows Product Key Hash: wQGaUDEheCF3BoDU6l0t9pyAaWo=
Windows Product ID: 00371-OEM-9306811-26717
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {96C7EF43-4BAD-4E3D-BEB5-0920E7B198BE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{96C7EF43-4BAD-4E3D-BEB5-0920E7B198BE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-THB9B</PKey><PID>00371-OEM-9306811-26717</PID><PIDType>8</PIDType><SID>S-1-5-21-4074942711-1907457092-1489510890</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8530w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PDV Ver. F.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20081215000000.000000+000</Date></BIOS><HWID>46603807018400F8</HWID><UserLCID>0414</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-068-126717-02-1044-7601.0000-1892014
Installation ID: 009666514223839473245205951754785686107125992300698704
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: THB9B
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 08.07.2014 18:17:18

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EFE
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:5:2014 20:56
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: QAAAAAEACQABAAEAAAABAAAABAABAAEA6GFw3sF24IZQ8QJSZL/k89Sz9E0ui8Slugf4fLrWo0AEGEzo4vdGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 30E7
FACP HPQOEM 30E7
HPET HPQOEM 30E7
MCFG HPQOEM 30E7
TCPA HPQOEM 30E7
SSDT HPQOEM SataPri
SSDT HPQOEM SataPri
SLIC HPQOEM SLIC-MPC
SSDT HPQOEM SataPri
DMAR

ASF! HPQOEM 30E7
SSDT HPQOEM SataPri
SSDT HPQOEM SataPri
SSDT HPQOEM SataPri

 

[haraldo]

Next issue now is Windows update, that fails with error code: 8024402C
Googling this, it seems that the computer is set to retrieve updates from a server within the company network and not from Microsoft, so the thing is
- The computer is still coupled to the domain of the company from where it was bought
a) will taking the computer out of the domain change the update policies so updates will be taken from Microsoft instead?
b) As computer is managed by the group policies I don't have rights to change update settings, even being administrator of the PC
So I can't change these things directly from control panel

Any good ideas how to fix the update settings so we retrieve updates from Microsoft and not from a private WSUS server.....

 

[NoelDP]

Unfortunately, the only good way I know to divorce a machine from a domain (which the IT department should have done prior to releasing the machine) is a reformat and reinstall.

The product Key in use now is a COA_SLP Key - as you say, it's apparently properly activated. It's now locked to that motherboard, and cannot be used elsewhere. A reformat/reinstall shouldn't cause problems, if you use that Key together with a Retail disk so long as you first get the necessary drivers from the HP site (for anything that isn't bundled inside Windows 7)
See here for instructions...
http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html
or
http://www.sevenforums.com/tutorials/174907-clean-install-factory-coa-activation-key.html

 

[haraldo]

Unfortunately, the only good way I know to divorce a machine from a domain (which the IT department should have done prior to releasing the machine) is a reformat and reinstall.

The product Key in use now is a COA_SLP Key - as you say, it's apparently properly activated. It's now locked to that motherboard, and cannot be used elsewhere. A reformat/reinstall shouldn't cause problems, if you use that Key together with a Retail disk so long as you first get the necessary drivers from the HP site (for anything that isn't bundled inside Windows 7)
See here for instructions...
http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html
or
http://www.sevenforums.com/tutorials/174907-clean-install-factory-coa-activation-key.html

OK Thanks, but is there any way to find which .iso file will be the correct one, for the activation key that I have, which should match the windows version installed.... Not sure I understand the difference between all these N, E versions and different license types.....

 

[NoelDP]

As far as I can see you simply need the 64 bit US English version of Windows 7 Pro SP1 U Media Refresh - ... https://drcdn.blob.core.windows.net/win/X17-59885.iso https://drcdn.blob.core.windows.net/win/X17-59186.iso (hmmm - the link has changed since the last time I found it! - but it's still OK.)