Windows 7 Says it's not a valid install.

[slug]

I just bought a used computer from a local repair store. After 1 day I got the message saying I don't have a valid copy of Windows 7. I searched and saw that I should DL and run MGADiag. Here's the printout.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {F693FB0A-D1EC-4B6A-A0A3-A6E23202A2CD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_ldr.130828-1532
TTS Error: T:20140328140042402-
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F693FB0A-D1EC-4B6A-A0A3-A6E23202A2CD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2618546199-3407472292-2175213992</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>RB522UA-ABA a1730n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20061130000000.000000+000</Date></BIOS><HWID>5D7F3207018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 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

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-1033-7601.0000-0872014
Installation ID: 001370941806957283366423005800076973318492971805823574
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 3/28/2014 3:20:16 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAgABAAAAAQABAAEAJJTwAzB3SCTiOyC+0Hy0EIC6NhddBY62

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-CPC
  FACP            HPQOEM        SLIC-CPC
  HPET            HPQOEM        SLIC-CPC
  MCFG            HPQOEM        SLIC-CPC
  SLIC            HPQOEM        SLIC-WKS
  SSDT            HPQOEM        SLIC-CPC

Is there anything I need to be concerned about? I only have 5 days left on their return policy and I really can't afford to buy a stand alone version of Windows 7.

Thanks!

 

[NoelDP]

This machine was constructed TWO YEARS before Windows 7 was released - and therefore cannot possibly support a OEM_SLP Key for Windows 7 such as is currently installed.

Apart from that, there is a Trusted Store tamper present - which could indicate either attempts to bypass activation and validation requirements, or the presence of malware. There is also a File mismatch which could indicate an attempt to install an Activation Exploit to avoid activation requirements.

The installation cannot possibly be genuine.

You should
1) demand a refund from the vendor
2) threaten them with legal action - in the US, the FBI has jurisdiction over counterfeit software, and threats of reporting the case to them will often yield positive responses ( or the rapid disappearance of the vendor)
3) report the vendor to MS for them to follow up - How to Tell ? Hardware is your starting-point.
4) NOT GIVE UP! - it's only if these frauds (and legally, they have committed fraud) are hounded to the ends of the earth that they will learn.

 

[slug]

Well I ran the 'activate windows' app from the Run box of the Start Menu and I ran the online Microsoft tool and both are saying it's a genuine install.

Is it possible that it's somehow fooling them to report a false genuine? The 'Not Genuine' message in the bottom right of my screen disappeared too but it was there earlier.

I hope someone from Microsoft can answer this because I have until tomorrow to return it.

Thanks again.

 

[NoelDP]

Please post another MGADiag report - there is NO WAY this should be showing as genuine, unless you've changed the Product Key to a legitimate one.

 

[NoelDP]

..There are no MS employees who know anything about this subject on these (or almost any other) forums.
You already have the most experienced person (possibly in the world) assisting you - me
I have dealt with thousands of such cases both here and in the MS 'official forums' at Microsoft forums - Windows 7 Genuine Advantage Validation Issues (Windows 7) which I moderate for MS (unpaid! ).

The only way you may get 'official' MS word - and it won't be in writing - is to attempt telephone activation and speak to an operator.