Solved Windows 7 SP1 Pro 64 bit. Phone Activation Not Possible

[alfarom]

A customer has an old accounts program that suits them fine but won't work on their new Windows 10 computer. I think it's to do with the flash player being too old in the accounts program (QuickBooks SimpleStart 2012). They planned to run it on an old Windows 7 computer but the key, which appears to be genuine won't activate online and the phone activation doesn't seem to allow for Windows 7 anymore. I'm in the UK.
Is there anything else I can try to get 7 activated.

I have suggested running a VM in the Windows 10 PC but they think that would be too confusing. They will be retiring in the next year so they want to keep it simple.

 

[flavallee]

Assuming it's factory-brand and not self-built, did that computer come with Windows 7 Pro 64-bit?
Is the Certificate-Of-Authenticity sticker on it (if it has one) for Windows 7 Pro 64-bit?
Is the 25-character product key on the C-O-A sticker clearly readable?

 

[alfarom]

No sticker on it. I don't know where the copy came from but they don't seem the sort of people who would go down the pirated software route, at least not knowingly.

The more important part of my question is whether MS have disabled phone activation for Win 7 in the UK.

 

[torchwood]

Hi Alpharom,

lets have a look see whats going on,
run this tool, copy/paste the output
https://go.microsoft.com/fwlink/?LinkID=52012


ms uk 0800 0188354


Roy

 

[alfarom]

Finally managed to get to the Windows 7 part of the phone activation which is now hidden away from the main menu and not even mentioned by name. However, the key still failed to activate. I'm pretty sure its a counterfeit key. The people must have been sold a dodgy serial ages ago.. I'll have to get them a sealed retail copy.
Here's the MGDiag result..


The bit about the COA SLP seems to give the game away as a key that was tied to another motherboard.


"
[FONT=&quot]- OEM SLP[/FONT][FONT=&quot] and COA SLP product keys, are issued by large computer manufacturers and use SLP (System Locked Pre-installation) technology to bind the license to the original motherboard via the BIOS and software. "[/FONT]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-Q42K6-Y2YH2-82GPK
Windows Product Key Hash: By3L9ISI57inPkVW1fujOSEFHho=
Windows Product ID: 00371-OEM-9310672-97556
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {B0DA17DD-B783-4A13-9B5F-7C4107DEAC2F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B0DA17DD-B783-4A13-9B5F-7C4107DEAC2F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-82GPK</PKey><PID>00371-OEM-9310672-97556</PID><PIDType>8</PIDType><SID>S-1-5-21-812508703-3145713025-3664497950</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7700 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786E1 v01.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20070413000000.000000+000</Date></BIOS><HWID>13080900018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-106-797556-02-2057-7601.0000-1182020
Installation ID: 015792151326666313712901976782972581333304619660994831
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 82GPK
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 27/04/2020 16:42:48

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KAAAAAAAAAABAAEAAQABAAAAAQABAAEAonYegbpuzvYiT3haRMiA1w==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            COMPAQ        BROADH2O
  FACP            COMPAQ        BROADH2O
  HPET            COMPAQ        BROADH2O
  MCFG            COMPAQ        BROADH2O
  ASF!            COMPAQ        BROADH2O
  TCPA            COMPAQ        BROADH2O
  SLIC            HPQOEM        SLIC-BPC

 

[alfarom]

My last post seems to have gone missing. So here it is again..
I think the key is not genuine. MGDiag.exe shows the key to be COA SLP which appears to be a key from another computer that is tied to the motherboard of that computer.
Looks like my customer has been sold a dodgy key in the past (they say they've never used it before).
I'll have to get hold of a sealed retail copy of 7.


MGDiag.exe attached..

 

[alfarom]

It's back now. Must have been sent to the moderators first..

 

[torchwood]

Hi Alfrom,

Your are correct -- they were sold a dud had an exploit installed to circumvent activation.
Comp was manufactured prior to W7's release, so no way an OEM key would be acceptable.


Roy

ps re your missing post lost my connection as well, using VirginMedia

 

[alfarom]

I've told them the copy isn't genuine and they will need to either upgrade their accounts package, use a VM or buy a retail version of 7.

 

[torchwood]

Hi Alfarom,

Even a VM needs a valid key.

Its highly unlikely they will be able to get a genuine Retail key now, wouldn't touch Amazon (marketplace) or Ebay,

Thier best bet, somebody in the same line of business who has upgraded to W10, old keys are not redacted.

getting hold of an W7 SP1 Iso is not a problem.



Roy

 

[SIW2]

What did the operator say when you tried the phone activation?

 

[alfarom]

ID wasn't genuine.

 

[SIW2]

Not many brand new win7 around. Have they another machine they can transfer win7 from?
I have just moved a so called "system builder" vista to another machine

Otherwise, it is pot luck for them trying to buy win7 from somewhere else.

 

[alfarom]

I think they should be able to access their data using a trial version of QB Pro by importing the data file and printing out the relevant details or maybe even import it into Excel. As they are winding down it will probably be easier to just use Excel to record income and expenses until they close..


Thanks for the help..