Solved Windows 7 Sp1 update- error 80073712 CSI Payload File Missing

[mbrown]

I am at a lost. I've been avoiding updating the SP1 for months. Today, I finally decided to figure out the issue. I have run the Update Troubleshooter. The Readiness tool and checksur.

I'm getting the error code: 80073712
I found out that means the Component Store is corrupt.

Here is the CBS file:

View attachment 258339

The CheckSUR says I am missing:
(f) CSI Payload File Missing 0x00000000 efisys.bin amd64_microsoft-windows-b..ironment-dvd-efisys_31bf3856ad364e35_6.1.7601.17514_none_c0c6eceaf97c4827
(f) CSI Payload File Missing 0x00000000 System.Data.Services.Design.dll x86_netfx35linq-system.data.services.design_31bf3856ad364e35_6.1.7601.17514_none_fbd7ac850c4fad9b


I am lost as to how to find those files and how to fix the corruption. My Windows 7 was installed when I purchased the laptop. I'm sure I have a backup disk somewhere, but I would have to find it. I would prefer not to have to install or reinstall if it is possible to fix it.

I appreciate any help.

 

[NoelDP]

No worries - we'll provide any files required. (say he, hopefully!)
Back in a few minutes, with any luck.

 

[mbrown]

I appreciate it.

 

[NoelDP]

I've uploaded a file - mbraa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\mbraa
hit the enter key - if you get a 'Not Found' error try
DIR D:\mbraa
or
DIR E:\mbraa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\mbraa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt


Then run the CheckSUR tool again.
Post the full CBS.log and CheckSUR.log files so we can check that things went as expected.

 

[mbrown]

Will do. Give me a few minutes and I will. Thanks so much!

 

[mbrown]

OK. I ran the SFC/Scannow and it looks like it came back with no problems.

I've been trying to run CheckSur for hours. It either runs for ever or barely even installs.
Here is the result from the last one which I had to stop after two hours.

Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-08 04:50

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 System.Data.Services.Design.dll x86_netfx35linq-system.data.services.design_31bf3856ad364e35_6.1.7601.17514_none_fbd7ac850c4fad9b

I'm trying to run it again. Here is the CBS file, in the meantime:
View attachment 258427

Also, I ran the update again and I got the same error code at about 75%.

 

[mbrown]

Finally able to fully run the Check SUR. Here are the results:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-08 09:41

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 System.Data.Services.Design.dll x86_netfx35linq-system.data.services.design_31bf3856ad364e35_6.1.7601.17514_none_fbd7ac850c4fad9b

Summary:
Seconds executed: 3193
Found 1 errors
CSI Payload File Missing Total count: 1

 

[NoelDP]

50+ minutes isn't so bad

The problem is that you haven't followed the instructions - so we have no real idea what's happened.

One file that we replaced appears to have worked - but the other is in limbo.
Please try the exact same instructions again, and let's see if anything more happens

 

[mbrown]

I followed the instructions again and I am getting the exact same result.
It copies the same 3 files and SFC/Scannow says there are no issues.
CheckSUR says there is a payload file missing.

Are you sure that file is one of the files you had me copy?

 

[NoelDP]

Ooops! - you're right.
I gave you the x64 version of the file, rather than the x86 version.
(No harm done, at least!)

I think I've got the right one this time


I've uploaded a file - mbrab.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\mbrab
hit the enter key - if you get a 'Not Found' error try
DIR D:\mbrab
or
DIR E:\mbrab

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\mbrab <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link
Also run a new MGADiag report, and post the result.


(Sorry about that!)

 

[mbrown]

Excellent. Thank you.

It's fine. I'm just glad that someone is helping me.

 

[mbrown]

First, let me say Thank you! Every hair on my head thanks you, because I surely was ready to pull them out.

It worked fine. There are no more errors and the Update installed with no problem.

Here the CBS: View attachment 258557

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-09 07:53

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 2526
No errors detected

I don't know how to run the MsDiag report. But, as far as I am concerned, you have solved my problem! I am so grateful!

 

[NoelDP]

The MGADiag request is a bit of a hangover from the usual use I have for that post - you can ignore it.

The CBS log is interesting! (and huge!)

Here's the major errors in it...

 Line 19244: 2013-03-09 08:56:03, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: ComponentsRemoved er=0x2
 Line 19841: 2013-03-09 08:56:22, Error                 CBS    SPI: (SPCVerifyTrust:1664)Failed to CryptCATAdminCalcHashFromFileHandle GLE=0x57
 Line 19849: 2013-03-09 08:56:23, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: UploadDisableFlag er=0x2
 Line 19852: 2013-03-09 08:56:24, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 19853: 2013-03-09 08:56:24, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 19854: 2013-03-09 08:56:24, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 19855: 2013-03-09 08:56:24, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 19905: 2013-03-09 09:00:49, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 19907: 2013-03-09 09:00:49, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 19909: 2013-03-09 09:00:49, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 19911: 2013-03-09 09:00:49, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 19913: 2013-03-09 09:00:49, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 19915: 2013-03-09 09:00:49, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 19917: 2013-03-09 09:00:49, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 19919: 2013-03-09 09:00:49, Error                 CBS    SPI: (SPIRegQueryQWORDValue:341)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 19935: 2013-03-09 09:00:51, Error                 CBS    SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2
 Line 19936: 2013-03-09 09:00:51, Error                 CBS    SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002
 Line 735159: 2013-03-09 09:21:37, Error                 CBS    SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2
 Line 735160: 2013-03-09 09:21:37, Error                 CBS    SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002

Please do me a favour, and run another SFC /SCANNOW, and post the new CBS.log ??

Then, if I get time, I can try and analyse it by comparison.

Glad it worked for you (and sorry about the earlier confusion)

Good luck!