Solved Windows 7 SP1 Update Unknown Error 800B0100

J

jttm80

New member
Local time
9:05 AM
Messages
5
Hi guys,

I'm having a problem with Windows Update. There are about 6 Security Updates which just will not install.
I've run Fixit and the SUR Tool, but nothing seems to work.
Tried installing one at a time to no avail.

I keep getting: Code 800B0100 Windows Update encountered an Unknown Error.

I've attached the CheckSUR files to help. Let me know if I need to provide anything else?

Thanks so much!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Home Premium x64 SP1
CPU
i7 4770k
Motherboard
Gigabyte Z87X-OC
Memory
12GB
Graphics Card(s)
ASUS Geforce GTX780Ti
Hard Drives
WD 2GB
Antivirus
None
Browser
Chrome
Code: 
Checking Package Manifests and Catalogs
(f)	[COLOR="red"]CBS MUM Corrupt	0x800F0900	[/COLOR]servicing\Packages\Package_2_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.mum		Line 1: 
(f)	[COLOR="red"]CBS Catalog Corrupt	0x800B0100[/COLOR]	servicing\Packages\Package_2_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.cat		
(f)	[COLOR="red"]CBS MUM Corrupt	0x800F0900[/COLOR]	servicing\Packages\Package_2_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_2_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat		
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_3_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_3_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat		
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_for_KB2922229_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_for_KB2922229_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat		
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_for_KB2939576_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_for_KB2939576_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat		
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.cat		
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_for_KB2978668_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_for_KB2978668_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat		
(f)	CBS MUM Corrupt	0x800F0900	servicing\Packages\Package_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum		Line 1: 
(f)	CBS Catalog Corrupt	0x800B0100	servicing\Packages\Package_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat

As you can see they are corrupt i have only highlighted a few for you.

I suggest you try the following:

1. Use SFC to scan whole system files
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

2. Reset the windows update components
How do I reset Windows Update components?

Try these and post back! :)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate 64-bit
CPU
Intel G3420 3.2GHZ Dual Core
Motherboard
Gigabyte H87-HD3
Memory
Kingson 8GB 1600mhz
Graphics Card(s)
MSI R7970 TF 3GD5/OC BE
Monitor(s) Displays
21" LG & "19 Vertical Samsung
Hard Drives
120GB SSD - Boot
1TB WD
350GB External
2TB External (Wireless)
PSU
Corsair CX 500 modular
Case
Zalman Z11 Plus (modified)
Cooling
Corsair H55, 2x 120mm SP Corsair, 1x 140 Coolermaster
Keyboard
Corsair K50
Mouse
CSL Gaming
Internet Speed
164Mbps
Antivirus
Avast, Malwarebytes
Browser
Google Chrome, IE, Firefox
Hi there,

Thanks for the reply.
I've tried the 2 steps.

1) After running sfc, I got the message: Windows Resource Protection did not find any integrity violations.

2) After running the Reset, I got this message (see attached pic), which says that the Windows Update Error could not be automatically fixed.

Anything else I should be trying?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Home Premium x64 SP1
CPU
i7 4770k
Motherboard
Gigabyte Z87X-OC
Memory
12GB
Graphics Card(s)
ASUS Geforce GTX780Ti
Hard Drives
WD 2GB
Antivirus
None
Browser
Chrome
Here's the full list of problem files from your CheckSUR
Code: 
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.22640_none_e6f95b20c6af545f.manifest
 winsxs\manifests\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.22640_none_f14e0572fb10165a.manifest
 winsxs\manifests\x86_microsoft-windows-rpc-http_31bf3856ad364e35_6.1.7601.22743_none_a2686eb6b6ccf3c7.manifest
 winsxs\manifests\amd64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.18431_none_e67b8ca5ad88b4d4.manifest
 winsxs\manifests\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.18431_none_f0d036f7e1e976cf.manifest
 winsxs\manifests\amd64_microsoft-windows-rpc-local_31bf3856ad364e35_6.1.7601.18532_none_1208ed525bc5f875.manifest
 winsxs\manifests\wow64_microsoft-windows-rpc-local_31bf3856ad364e35_6.1.7601.18532_none_1c5d97a49026ba70.manifest
 winsxs\manifests\amd64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.22640_none_e6f916c8c6afa142.manifest
 winsxs\manifests\wow64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.22640_none_f14dc11afb10633d.manifest
 winsxs\manifests\amd64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.18431_none_e67b484dad8901b7.manifest
 winsxs\manifests\wow64_microsoft-windows-msxml60_31bf3856ad364e35_6.1.7601.18431_none_f0cff29fe1e9c3b2.manifest
 winsxs\manifests\amd64_microsoft-windows-rpc-http_31bf3856ad364e35_6.1.7601.22743_none_fe870a3a6f2a64fd.manifest
 winsxs\manifests\amd64_microsoft-windows-rpc-local_31bf3856ad364e35_6.1.7601.22743_none_1288bc6174eacaae.manifest
 winsxs\manifests\wow64_microsoft-windows-rpc-local_31bf3856ad364e35_6.1.7601.22743_none_1cdd66b3a94b8ca9.manifest
 servicing\packages\Package_2_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_3_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_3_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2922229_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB2922229_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB2939576_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2939576_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2978668_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2978668_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_2_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_2_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_3_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_3_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2922229_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB2922229_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
 servicing\packages\Package_for_KB2939576_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2939576_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2939576~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB2978668_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2978668_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB2978668~31bf3856ad364e35~amd64~~6.1.1.0.cat

I'll post a fix protocol a little later.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - jt8aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder jt8aa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi there,

Thanks for your reply.
I've done as you requested. Here are the files after I ran the SUR tool.

Appreciate the help!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Home Premium x64 SP1
CPU
i7 4770k
Motherboard
Gigabyte Z87X-OC
Memory
12GB
Graphics Card(s)
ASUS Geforce GTX780Ti
Hard Drives
WD 2GB
Antivirus
None
Browser
Chrome
Woops! - musta missed one...
Code: 
Unavailable repair files:
 winsxs\manifests\wow64_microsoft-windows-msxml30_31bf3856ad364e35_6.1.7601.22640_none_f14e0572fb10165a.manifest

I'll post another fix for that in a few minutes.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - jt8ab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder jt8ab in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Heya,

Thanks for the fixes. After reading the log, it said that the errors were fixed, so I decided to run the Windows Update again.

Previously there were 7 updates which did not install. Now 4 have successfully installed, 3 have errors.
(I've tried updating them individually, to no avail)

The error code I'm getting now is 8024200D.
The 3 error updates are: KB2832414, KB2564958 and KB2676562

I ran the sfc and Update reset (and got the same results as I did before).
Not sure what else I can do. Thanks again for your patience!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Home Premium x64 SP1
CPU
i7 4770k
Motherboard
Gigabyte Z87X-OC
Memory
12GB
Graphics Card(s)
ASUS Geforce GTX780Ti
Hard Drives
WD 2GB
Antivirus
None
Browser
Chrome
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
It worked!
Thank you so much for your time!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Home Premium x64 SP1
CPU
i7 4770k
Motherboard
Gigabyte Z87X-OC
Memory
12GB
Graphics Card(s)
ASUS Geforce GTX780Ti
Hard Drives
WD 2GB
Antivirus
None
Browser
Chrome
Glad it worked out for you :D
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate 64-bit
CPU
Intel G3420 3.2GHZ Dual Core
Motherboard
Gigabyte H87-HD3
Memory
Kingson 8GB 1600mhz
Graphics Card(s)
MSI R7970 TF 3GD5/OC BE
Monitor(s) Displays
21" LG & "19 Vertical Samsung
Hard Drives
120GB SSD - Boot
1TB WD
350GB External
2TB External (Wireless)
PSU
Corsair CX 500 modular
Case
Zalman Z11 Plus (modified)
Cooling
Corsair H55, 2x 120mm SP Corsair, 1x 140 Coolermaster
Keyboard
Corsair K50
Mouse
CSL Gaming
Internet Speed
164Mbps
Antivirus
Avast, Malwarebytes
Browser
Google Chrome, IE, Firefox

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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