Solved Windows 7 Stuck on Shutting Down Screen

[d4rkm4n]

Hi guys.

So when I shutdown my windows 7, its always stuck on shutting down screen. What might causing this and how to fix this problem?

I tried:
https://www.youtube.com/watch?v=BS6aBQ-mpTE

Thanks.

 

[d4rkm4n]

Anyone can assist me on this?

 

[Ranger4]

When it enters the Shut Down mode, do you see a black screen that has 2 buttons on it, one saying "Force shut down" & the other saying "Cancel". If this is the case select the "Cancel" button & when the desktop resumes, Right Click on the Task bar & select Start Task Manager, click on the Applications tab & see what is still open. You can also click on the other tabs that might give you a clue as to what is holding back Shut Down.

 

[d4rkm4n]

When it enters the Shut Down mode, do you see a black screen that has 2 buttons on it, one saying "Force shut down" & the other saying "Cancel". If this is the case select the "Cancel" button & when the desktop resumes, Right Click on the Task bar & select Start Task Manager, click on the Applications tab & see what is still open. You can also click on the other tabs that might give you a clue as to what is holding back Shut Down.

I dont get any black screen, just direct to this but its stuck there like forever.

 

[bigmck]

When you get the Shutting Down screen as above, have you tried hitting "Ctrl, Alt, Delete" at the same time? Then follow Ranger4 instructions above. That will give you a clue hopefully. Let us know what happens.

 

[d4rkm4n]

When you get the Shutting Down screen as above, have you tried hitting "Ctrl, Alt, Delete" at the same time? Then follow Ranger4 instructions above. That will give you a clue hopefully. Let us know what happens.

Thanks.

I tried "Ctrl, Alt, Delete" and "Ctrl, Shift, Esc", both doesnt work.

 

[Ranger4]

When you get the Shutting Down screen as above, have you tried hitting "Ctrl, Alt, Delete" at the same time? Then follow Ranger4 instructions above. That will give you a clue hopefully. Let us know what happens.

Thanks.

I tried "Ctrl, Alt, Delete" and "Ctrl, Shift, Esc", both doesnt work.

When you decide to shut down, make sure all open programs etc. are closed & then Right Click on the Task Bar, as I mentioned in Post #3 & see if any programs are still running. If so you will now know which one or ones that have not closed & you can then find out why.

 

[d4rkm4n]

When you decide to shut down, make sure all open programs etc. are closed & then Right Click on the Task Bar, as I mentioned in Post #3 & see if any programs are still running. If so you will now know which one or ones that have not closed & you can then find out why.

I checked right before I shutdown. There is nothing on task manager.

 

[bigmck]

Try this now. Do the same thing you just did except click on the Performance Tab. If everything is closed, there should be very little CPU usage.

 

[d4rkm4n]

Startup:

Before shutting down:

 

[d4rkm4n]

Btw, I just found out that my laptop only stuck on shutting down if I'm playing games from Steam.

I got two games installed:
-Dota
-Rocket League

If I just open Steam but not playing games, it will shutdown normally but if I play the games, it will stuck on shutting down screen.

Steam were closed in both cases before the I shutdown the laptop.

There is no different processes between both cases after steam were closed.

It was OK before, not sure what happen.

 

[Callender]

Suggest: Enable Verbose Status Messages when shutting down:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Policies \ System

Create a new New DWORD Value verbosestatus. Give it a value 1. This will enable Verbose Status Messages. To disable these messages give it a value 0 or simply delete the created key. Exit Registry.

​

Then when you shutdown you might see what part is taking some time.

Also enable fast shutdown tweaks including Option 2 Step 5

http://www.sevenforums.com/tutorials/717-shut-down-speed-up.html

 

[d4rkm4n]

Suggest: Enable Verbose Status Messages when shutting down:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Policies \ System

Create a new New DWORD Value verbosestatus. Give it a value 1. This will enable Verbose Status Messages. To disable these messages give it a value 0 or simply delete the created key. Exit Registry.

View attachment 388900​

Then when you shutdown you might see what part is taking some time.

Also enable fast shutdown tweaks including Option 2 Step 5

http://www.sevenforums.com/tutorials/717-shut-down-speed-up.html

Tried the regedit, it showing stopping services for like 1 second then still stuck on shutting down..

Done the tweaks too.

 

[torchwood]

If your system specs are correct,
Unless your running Malwarebytes PRO, you do not have a true anti-virus.

Suggest you run a scan with Malwarebytes, (enable rootkit detection)
Then run
ESET on-line scan.

Malware tends to phone home on system shutdown.

Roy

 

[d4rkm4n]

If your system specs are correct,
Unless your running Malwarebytes PRO, you do not have a true anti-virus.

Suggest you run a scan with Malwarebytes, (enable rootkit detection)
Then run
ESET on-line scan.

Malware tends to phone home on system shutdown.

Roy

Actually, I tried to run MBAM with rootkit detection but keep getting this error:

"Error: malwarebytes was unable to load the anti-rootkit driver. Error code:20026"

Any idea?

 

[d4rkm4n]

Btw, I ran the MalwareBytes Anti-Rootkit and nothing came up clean.

EDIT:
ESET Online Scan also show up clean.

 

[d4rkm4n]

SOLVED!

https://www.reddit.com/r/Windows10/comments/3hagj0/working_longterm_solution_to_the_sleep/

 

[Layback Bear]

Please help me d4rkm4n; you have got me confused.

1. In your system spec your Windows 7 is Ultimate.
2. In your picture (post #4) it shows Windows 7 Enterprise.
3. I don't see anything in your thread about W-10.

Therefore I'm not understanding how this helped.


https://www.reddit.com/r/Windows10/c..._to_the_sleep/

 

[d4rkm4n]

Please help me d4rkm4n; you have got me confused.

1. In your system spec your Windows 7 is Ultimate.
2. In your picture (post #4) it shows Windows 7 Enterprise.
3. I don't see anything in your thread about W-10.

Therefore I'm not understanding how this helped.


https://www.reddit.com/r/Windows10/c..._to_the_sleep/

Sorry for that.

1. My early system is Windows 7 Ultimate when this problem occurs.
2. In the shutdown picture is from internet, since I cant SS from Shutting Down screen.
3. I upgraded to Win 10 with the hope the problem will be gone but its not, its been a week. I love my windows 7 but still, the keyword Window 10 pointed me to that thread.

Hope that clears all.