Windows 7 Ulimate 32 bit crashing frequently on IE and Firefox

[lwittern]

I recently had a major problem and had to do a system restore which seemed to work. But now (later the same day), I have multiple system freeze-ups, first my mouse pointer changes back to the default, then programs lock up (Internet Explorer and Firefox both), then Word freezes and then the entire system becomes totally unresponsive. Even CTRL-ALT-DEL won't work. My only choice then is to do a hard shut down. It always restarts but within an hour, I go through the same gradual freeze-up and then lock-up. I don't know if this means anything, but each time the computer has frozen, I have been working on Blackboard. When it happened in Firefox, I switched to IE but now it's happened there, too. I will be most grateful for any ideas.

 

[Debbie B]

Hi,

Kindly follow the below mentioned steps which could fix the issue:

Run a test on the Hard Drive to confirm functionality. If you get any error code, make a note of the error code.

Check the performance in safe mode/ Safe mode with networking.
Proceed to next step in case the performance still lags.

Check if the antivirus software has detected any virus/ malware/ spyware, if yes proceed with the Antivirus/Spyware/Malware troubleshooting.

Limit how many programs run at startup by using “Autoruns” or “msconfig”.
Auto Runs: http://technet.microsoft.com/en-us/sysinternals/bb963902

Try running the below mentioned troubleshooters which could fix the problem:​

• http://go.microsoft.com/?linkid=9740820​
• http://go.microsoft.com/?linkid=9740818​
• http://go.microsoft.com/?linkid=9740819​

If the issue still persists, then try creating a New User account and check if the symptom appears in the New User account or not.

Share your comments if it solved your problem.​