Windows 7 ultimate will not download updates , but updates are there?

[quovadisuk]

Strange on this , The update file says no update done , but I have done them manually and can see them . Also when I do a normal search it just searches for ages ,but finds nothing ... I have downloaded the fixit tool and various other solutions , but no luck to date ... when I look at properties on the hard drive it shows service pack one ? This is an Acer Extensa 5250 that at some stage been upgraded to windows 7 ultimate from Vista ... I do have internet, so no issues here .. also I have stoped services deleted various files as suggested on line and the restarted for the file to re-install and populate ... but still no go ... any ideas anyone ? if you have a flow chart I can follow so I can fix it , it would be appreciated ... kind regards

 

[torchwood]

Hi QuovadisUK,
run these tools please, copy/paste the output.

http://go.microsoft.com/fwlink/?LinkID=52012
and
KB947821

the log for the KB will appear as SURT here, at the bottom
C >> Windows >> logs >> CBS.> cbs/surt

and 1 days worth of the CBS log, top one

Roy

 

[quovadisuk]

Update issue

Hi got as far as locating CBS but then get the message access denied?

 

[torchwood]

HI Quovadis,
what about the other report,
and as you cant get into CBS--
hit by malware lately or been changing any registry keys or permissions??

run this SURT equivalent please
http://www.sysnative.com/niemiro/apps/SFCFix.exe

Roy

EDIT restart those services you stopped!!

 

[quovadisuk]

This did run and gave the following report:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-03-24 13:45:18.180
Microsoft Windows 7 Service Pack 1 - x86
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-03-24 13:55:48.607
----------------------EOF-----------------------

 

[torchwood]

Hi Quo,
that tells me SURT would not have found any corrupt files

So were back to what you stopped and removed!

please run the tool i mentioned earlier
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

 

[quovadisuk]

Hi Roy , run the previous software as requested I will upload you to screen shots if this helps
regards Paul

 

[torchwood]

Hi Quo,
can i see the whole report please, im searching for clues.


Roy

 

[torchwood]

Did notice something odd in the background on the CBS file,
the persistance file IS really old june 2016! should be a lot later
somethings happened round about july/August.

How did you you stop W10??

Roy

 

[quovadisuk]

This laptop was used as a training laptop at work , and was found in the training cupboard in a box , I have booted it up and found a lot of the files associated go back to the period stated . There was some old training notes on it ( which are now outdated ) so these were removed to the bin ... It seems to work OK , but it didnt update .... I looked at the updates and when I look at properties it shows windows 7 ultimate service pack 1 ,

When I look at the update files it shows a mixture of updates inc the old vista files .. ( this was originally a vista machine as it still has the label on it ) , so it would appear it was upgraded at some point by a retail copy of windows 7 ultimate . I can also see the ".old" copy of the windows file .

Since looking at this laptop , I have managed to download manually some updates , hopping this would resolve the issues , but no go .

I will try and get the reports you ask shortly

 

[quovadisuk]

Hi Roy , tried to run the software again and then referred to the cbs reports. If I try to open any of them they ask me to save the file to a location or create a new folder ... I have tried both and all I get is a BLANK notepad windows OR it just spins and doesnt open ? .. The strange thing is , I am using the very laptop to write the feedback to you wirelessly so all the functions seem to be ok ... Let me know what you like me to do next ... I was thinking about a fressh install of windows 7 ultimate , or is this to drastic , I dont mind doing a clean install but would need to keep the drivers intact and then start afresh ?

 

[torchwood]

Hi Quo,
A clue
Its was used as a training laptop.

suspect theres some group policies getting in the way.
(repair install will NOT change them)

from a run command

gsop.msc

it might also be updating via a server, also having policies, mga diag will tell me


Roy

 

[torchwood]

Hi Quo,

in regard to the clean install
W7 comes driver ready, if ones not there it will provide generic ones.
then goto the homepage for that make model, as the link comes bloatware free, ONLY install the updater utility.

As i said post the complete Mgadiag, the key, although its retail, could be tied to a 3rd party server.

Take about a couple hours max to complete,
note follow Tharshzone comments post #2 here
Windows Update will not update and I've tried multiple fixes

BIG NOTE
run Belarc advisor to pull ALL product keys for programs on it, including the W7 one.
Products: Belarc Advisor

Roy

 

[quovadisuk]

Did the search as requested for gsop.msc (cut and pasted no error free) says file cannot be found ?

please find attached files as requested

 

[torchwood]

Hi Quo,
nothing there to indicate its using anything but the MS servers.
(the key appears to be in the Educational issue range, and IT depts in colleges DO tend to restrict user options)

As we STILL cant get at the detail to fix it
I've posted a link below for a W7 SP1 Ultimate X64
note only valid for 24 hrs.

https://software-download.microsoft...1490534745&h=c47f2126f0682ef06eefa59d1019da62

DONT FORGET to run Belarc


Roy

 

[quovadisuk]

hI Roy , did the download , burnt to disk , ran it , but its says the programme is not comaptable with this version of windows ?

I ran Belarc here are the results :

to a web server. Click here for more info. 



About Belarc

Commercial and Government Products

Your Privacy



 In page Links:



Software Licenses

Software Versions & Usage

Missing Updates

USB Storage Use

Hosted Virtual Machines

Network Map

Installed Hotfixes








System Security Status 
  


 Security Benchmark Score  

Score  0.63 of 10 (details...)
  
   


Virus Protection 

Unknown  Unknown
  
   


 Security Updates  

Alert!  71 missing
  
 
  

 

Computer Profile Summary
 
  

Computer Name:
Traininglaptop (in WORKGROUP) 

Profile Date:
25 March 2017 17:11:54 

Advisor Version:
8.5c 

Windows Logon:
Training laptop 

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Operating System 

Windows 7 Ultimate Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United Kingdom)
Installed: 21/03/2014 12:53:33
Boot Mode: BIOS (Secure Boot not supported)  


System Model 

Acer Extensa 5220 0100
System Serial Number: LXE870X0037350DF142000
Enclosure Type: Notebook  
 

Processor a 

1.73 gigahertz Intel Celeron 530
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache
64-bit ready
Not hyper-threaded  


Main Circuit Board b 

Board: Acer Columbia Rev
Serial Number: LXE870X0037350DF142000
Bus Clock: 133 megahertz
BIOS: Phoenix Technologies LTD V1.16 08/07/2007  
 

Drives 

217.30 Gigabytes Usable Hard Drive Capacity
139.16 Gigabytes Hard Drive Free Space

Slimtype DVD A DS8A1P ATA Device [Optical drive]

WDC WD2500BEVT-00A23T0 [Hard drive] (250.06 GB) -- drive 0, s/n WD-WXH1E61HJKH8, rev 01.01A01, SMART Status: Healthy  


Memory Modules c,d 

2040 Megabytes Usable Installed Memory

Slot 'M1' has 1024 MB (serial number 1234-B0)
Slot 'M2' has 1024 MB (serial number 1234-B1)  

Local Drive Volumes 


     
c: (NTFS on drive 0) * 108.66 GB 30.64 GB free   
d: (NTFS on drive 0) 108.64 GB 108.52 GB free   


* Operating System is installed on c:

  

Network Drives 

None detected  
 

Users (mouse over user name for details) 

 

local user accounts

last logon

 Training laptop 25/03/2017 08:23:36 (admin) 

local system accounts

Disabled Administrator 20/11/2010 21:48:12 (admin) 
Disabled Guest never  
 HomeGroupUser$ never  
 
Disabled Marks a disabled account; Locked out Marks a locked account 
 


Printers 

 
DYMO LabelWriter 310 on USB002 
Microsoft Shared Fax Driver on SHRFAX: 
Microsoft XPS Document Writer on XPSPort: 
OKI C5250n on USB001 
Send To Microsoft OneNote 2010 Driver on nul: 
Send To Microsoft OneNote Driver on Send To Microsoft OneNote Port: 
 
 

Controllers 

ATA Channel 0 [Controller] (2x)
ATA Channel 1 [Controller] (2x)
ATA Channel 2 [Controller]
Intel(R) ICH8M Ultra ATA Storage Controllers - 2850
Standard AHCI 1.0 Serial ATA Controller  


Display 

Mobile Intel(R) 965 Express Chipset Family [Display adapter] (2x)
Generic PnP Monitor (15.4"vis)  
 

Bus Adapters 

Texas Instruments PCI-8x12/7x12/6x12 CardBus Controller
Intel(R) ICH8 Family USB Universal Host Controller - 2830
Intel(R) ICH8 Family USB Universal Host Controller - 2831
Intel(R) ICH8 Family USB Universal Host Controller - 2832
Intel(R) ICH8 Family USB Universal Host Controller - 2834
Intel(R) ICH8 Family USB Universal Host Controller - 2835
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A  


Multimedia 

High Definition Audio Device  
 

Virus Protection [Back to Top] 

No details available  


Group Policies 

None detected  
 

Communications 

HDA CX11270 Soft Modem

 
   
↑ Broadcom 802.11g Network Adapter 
primary Auto IP Address: 192.168.0.20 / 24 
 Gateway: 192.168.0.1 
 Dhcp Server: 192.168.0.1 
 Physical Address: 00:1C:26:8A:7C:D8 
 Connection Speed: 54 Mbps 
↓ Broadcom NetLink (TM) Gigabit Ethernet 
 Status: Cable unplugged 
 Dhcp Server: none responded 
 Physical Address: 00:16:D3:E7:5F:74 
Microsoft ISATAP Adapter 
Teredo Tunneling Pseudo-Interface 
  
Networking Dns Servers: 192.168.0.1
192.168.1.254 
 


Other Devices 

Texas Instruments 1394 OHCI Compliant Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Microsoft Composite Battery
IrDA Fast Infrared Port
Standard PS/2 Keyboard
PS/2 Compatible Mouse
Texas Instruments PCIxx12 Integrated FlashMedia Controller
SDA Standard Compliant SD Host Controller
USB Root Hub (7x)
Generic volume shadow copy  
 

USB Storage Use in past 30 Days (mouse over last used for details) [Back to Top] 

None detected  


Hosted Virtual Machines (mouse over name for details) [Back to Top] 

None detected  

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Network Map (mouse over IP address for physical address) [Back to Top] 



IP

Device Type

Device Details

Device Roles


192.168.0.1 Router Routerlogin,
routerlogin.net, Netgear / VMDG485 / #not used DHCP Server, Gateway, Domain Name Server, Web Server 
192.168.0.6  Sling Media  
192.168.0.7  Sling Media  
192.168.0.10  Roku  
192.168.0.18   Web Server 
192.168.0.20 Windows 7 Workstation Traininglaptop (in WORKGROUP) Print Server, Browse Master 
192.168.0.254  Sling Media  
 

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Missing Security Updates – for Adobe, Apple, Java, Microsoft and more [Back to Top] 

 
 Hotfixes from Microsoft Update (agent version 7.6.7601.23435) install automatically.


 These security updates apply to this computer but are not currently installed (using Advisor definitions version 2017.3.24.1), according to the 03/14/2017 Microsoft Security Bulletin Summary and bulletins from other vendors. Note: Security benchmarks require that Critical and Important severity security updates must be installed. 



Hotfix Id

Severity

Description (click to see security bulletin)

APSB17-01 Critical  Adobe Reader security update for Reader 15.20.20039.7108 
Q2553432 Critical  Microsoft security update (KB2553432)  
Q2596650 Critical  Microsoft security update (KB2596650)  
Q2596915 Important  Microsoft security update (KB2596915)  
Q2825645 Important  Microsoft security update (KB2825645)  
Q2881067 Important  Microsoft security update (KB2881067)  
Q2965313 Important  Microsoft security update (KB2965313)  
Q2986253 Important  Microsoft security update (KB2986253)  
Q2999465 Important  Microsoft security update (KB2999465)  
Q3004361 Important  Microsoft security update (KB3004361)  
Q3035126 Important  Microsoft security update (KB3035126)  
Q3046017 Important  Microsoft security update (KB3046017)  
Q3054984 Important  Microsoft security update (KB3054984)  
Q3059317 Important  Microsoft security update (KB3059317)  
Q3067903 Important  Microsoft security update (KB3067903)  
Q3067904 Critical  Microsoft security update (KB3067904)  
Q3071756 Important  Microsoft security update (KB3071756)  
Q3075220 Important  Microsoft security update (KB3075220)  
Q3076895 Important  Microsoft security update (KB3076895)  
Q3084135 Important  Microsoft security update (KB3084135)  
Q3085549 Important  Microsoft security update (KB3085549)  
Q3097989 Important  Microsoft security update (KB3097989)  
Q3101544 Important  Microsoft security update (KB3101544)  
Q3108381 Important  Microsoft security update (KB3108381)  
Q3109103 Important  Microsoft security update (KB3109103)  
Q3109560 Important  Microsoft security update (KB3109560)  
Q3110329 Important  Microsoft security update (KB3110329)  
Q3114395 Important  Microsoft security update (KB3114395)  
Q3114400 Important  Microsoft security update (KB3114400)  
Q3114442 Important  Microsoft security update (KB3114442)  
Q3114456 Important  Microsoft security update (KB3114456)  
Q3114744 Important  Microsoft security update (KB3114744)  
Q3114872 Important  Microsoft security update (KB3114872)  
Q3114885 Important  Microsoft security update (KB3114885)  
Q3115120 Important  Microsoft security update (KB3115120)  
Q3115858 Critical  Microsoft security update (KB3115858)  
Q3118303 Important  Microsoft security update (KB3118303)  
Q3118313 Important  Microsoft security update (KB3118313)  
Q3118378 Important  Microsoft security update (KB3118378)  
Q3118380 Important  Microsoft security update (KB3118380)  
Q3127945 Critical  Microsoft security update (KB3127945)  
Q3128020 Important  Microsoft security update (KB3128020)  
Q3138910 Critical  Microsoft security update (KB3138910)  
Q3139398 Important  Microsoft security update (KB3139398)  
Q3139914 Important  Microsoft security update (KB3139914)  
Q3141535 Critical  Microsoft security update (KB3141535)  
Q3146706 Important  Microsoft security update (KB3146706)  
Q3155178 Critical  Microsoft security update (KB3155178)  
Q3156016 Critical  Microsoft security update (KB3156016)  
Q3156017 Important  Microsoft security update (KB3156017)  
Q3156019 Critical  Microsoft security update (KB3156019)  
Q3159398 Important  Microsoft security update (KB3159398)  
Q3161949 Important  Microsoft security update (KB3161949)  
Q3161958 Important  Microsoft security update (KB3161958)  
Q3163245 Important  Microsoft security update (KB3163245)  
Q3170455 Critical  Microsoft security update (KB3170455)  
Q3178676 Important  Microsoft security update (KB3178676)  
Q3178677 Important  Microsoft security update (KB3178677)  
Q3178682 Important  Microsoft security update (KB3178682)  
Q3178683 Important  Microsoft security update (KB3178683)  
Q3178687 Important  Microsoft security update (KB3178687)  
Q3178688 Critical  Microsoft security update (KB3178688)  
Q3178690 Important  Microsoft security update (KB3178690)  
Q3188730 Important  Microsoft security update (KB3188730)  
Q3192391 Critical  Microsoft security update (KB3192391)  
Q3197867 Critical  Microsoft security update (KB3197867)  
Q3205394 Critical  Microsoft security update (KB3205394)  
Q3212642 Important  Microsoft security update (KB3212642)  
Q4012204 Critical  Microsoft security update (KB4012204)  
Q4012212 Critical  Microsoft security update (KB4012212)  
Q4013867 Critical  Microsoft security update (KB4013867)  
 

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Software Licenses [Back to Top] 

[B][REMOVED PRODUCT KEYS][/B]
  

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Software Versions & Usage (mouse over i for details, click i for location) [Back to Top] 


     i  ABBYY - FineReader version 9.0.0.1359
   ı i  ABBYY - Licensing version 1.0.0.375
   ı i  Adobe Systems - Acrobat Reader DC version 15.20.20039.203716
   ı i  Adobe Systems - Acrobat Update Service version 1.824.21.1354
   ı i  Adobe Systems - Flash Player Update Service version 25,0,0,127
     i  Adobe Systems - Shockwave Flash version 25,0,0,127
   ı i  AOL - AOL Software version 9.8.2.1
     i  AOL - Connectivity Service version 4.10.1.9.UK.4.10.4.2
   ı i  AOL - Connectivity Service version 4.6.5.1
   ı i  AOL - Service Libraries version 16.4.6.1
   ı i  Apple - Bonjour version 2.0.2.0
   ı i  Belarc - Advisor version 8.5c
   ı i  Google - Chrome version 56.0.2924.87
   ı i  Google - GoogleToolbarNotifier version 4, 1, 509, 1944
   ı i  Google - Update version 1.3.30.3
     i  Google - Updater version 2.4.2617.4952.beta
   ı i  Intel - Common User Interface version 8.14.10.1930
     i  Microsoft - .NET Framework version 2.0.50727.7057
     i  Microsoft - .NET Framework version 3.0.6920.4902
     i  Microsoft - .NET Framework version 4.0.41210.0
   ı i  Microsoft - 2007 Microsoft Office system version 12.0.6748.5000
     i  Microsoft - Clip Organizer version 12.0.6713.5000
     i  Microsoft - Groove Audit Service version 4.2.2.2807
   ı i  Microsoft - GrooveMonitor Utility version 4.2.2.2807
   ı i  Microsoft - Internet Explorer version 11.00.9600.18315
     i  Microsoft - Office 14 version 14.0.7011.1000
 ııı i  Microsoft - Office 2010 version 14.0.7169.5000
     i  Microsoft - Office version 14.0.0370.400
     i  Microsoft - Office Diagnostics version 12.0.6606.1000
     i  Microsoft - Office Diagnostics Service version 12.0.6606.1000       i  Microsoft - Office Groove version 4.2.2.2826
     i  Microsoft - Office InfoPath version 12.0.6735.5000
     i  Microsoft - Office OneNote version 12.0.6735.5000
     i  Microsoft - Office Outlook version 12.0.6744.5000
     i  Microsoft - Office Picture Manager version 12.0.6606.1000
 ııı i  Microsoft - Office Source Engine version 14.0.4730.1010
     i  Microsoft - OneNote version 14.0.7162.5000
     i  Microsoft - Outlook version 14.0.7169.5000
     i  Microsoft - SelfCert version 12.0.6606.1000
     i  Microsoft - Silverlight version 5.1.30514.0
     i  Microsoft - Silverlight Plug-In version 5.1.30514.0
   ı i  Microsoft - Windows Installer - Unicode version 5.0.7600.16385
 ııı i  Microsoft - Windows Media Player version 12.0.7600.16385
     i  Microsoft - Windows Script Host version 5.8.7600.16385
   ı i  Microsoft - Windows Search version 7.00.7600.16385
     i  No Company Name - DymoPrinterWizard version 1.0.0.0
   ı i  Oki Data - OKI OPHC DCS Loader version 1, 0, 4, 0
   ı i  Oracle - Java Platform SE 8 version 8.0.1210.13
     i  Oracle - Java Platform SE 8 U121 version 8.0.1210.13
   ı i  Oracle - Java Platform SE Auto Updater version 2.8.121.13
   ı i  Sanford - DYMO Label version 8.5.1.1814
ıııı i  Sanford - DYMO Label Software version 8.5.1.1814
   ı i  SEIKO EPSON - EEventManager Application version 2, 4, 0, 3
     i  SEIKO EPSON - EProjManager Application version 2, 4, 0, 7
     i  SEIKO EPSON - EPSON version 1.0.6.0
     i  SEIKO EPSON - Epson Printer Driver Setup version 7.08
ıııı i  SEIKO EPSON - EPSON Scan version 3.7.8.0
   ı i  SEIKO EPSON - EPSON Status Monitor 3 version 7.01
   ı i  SEIKO EPSON - EPSON Status Monitor 3 version 7.03  
 


   i Mouse over to see details, click to see where software is installed.
   ı Marks software last used within the past 7 days.
  ıı Marks software last used within the past 90 days, but over 7 days ago.
 ııı Marks software last used within the past year, but over 90 days ago.
ıııı Marks software last used over 1 year ago.
     Unmarked software lacks the data to determine last use.

 
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Installed Microsoft Hotfixes [Back to Top] 

Click here to see all installed hotfixes.  

 
a. Processor clock speed is measured at computer start-up, and on laptops may be impacted by power option settings.
b. Data may be transferred on the bus at one, two, or four times the Bus Clock rate.
c. Memory slot contents may not add up to Installed Memory if some memory is not recognized by Windows.
d. Memory slot contents is reported by the motherboard BIOS. Contact system vendor if slot contents are wrong.
e. This may be the manufacturer's factory installed product key rather than yours. You can change it to your product key using the procedure at [url=http://www.belarc.com/msproductkeys.html]Changing Microsoft Windows and Office Product Keys[/url].
f. The full product key is not stored on this computer. However, the characters shown uniquely identify your product key.
g. You can have Windows save the full product key using the procedure at [url=http://www.belarc.com/msproductkeys.html]Changing Microsoft Windows and Office Product Keys[/url].


Copyright 2000-2016, Belarc, Inc. All rights reserved.
Legal notice. U.S. Patents 8473607, 6085229, 5665951 and Patents pending.

 

[torchwood]

Hi Quo,
I assumed it was the 64Bit version, thats what the link was, but as your only running 2GB memory
WAY to little for 64, pushing it for 32 as well

please comfirm 32 bit, link below

https://software-download.microsoft...1490550680&h=ac2ea814ebedc9f43506225d4f21ce79

note as the licence is Retail it can be used on ANY computer

Roy

 

[torchwood]

More thinking

might be that the ram was the cause, too little of it


product key is valid for both 32/64 installs

Roy

 

[derekimo]

Hi Quo,
I assumed it was the 64Bit version, thats what the link was, but as your only running 2GB memory
WAY to little for 64, pushing it for 32 as well

please comfirm 32 bit, link below

https://software-download.microsoft...1490550680&h=ac2ea814ebedc9f43506225d4f21ce79

note as the licence is Retail it can be used on ANY computer

Roy

Post #5, Niemiro's tool see's it as x86

This did run and gave the following report:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-03-24 13:45:18.180
Microsoft Windows 7 Service Pack 1 - x86
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-03-24 13:55:48.607
----------------------EOF-----------------------

 

[torchwood]

Thanks Derekimmo missed that.

Must have posted the wrong link.


The max RAM on that machine is only 2GB, as i said in my last post its not man enough for 64bit and is HIGHLY likely thats why it was acting up, and thrown in the cupboard

Quo your best bet is a clean install with the 32bit, still might play up

Looking on the bright side, as i said its Retail you can use it on any comp, de-licence it first

Roy