Windows 7 Update Error 80070002

Happy Friday Noel - Any ideas on what I can do? Thank you!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
NCIX Build
OS
Windows 7 Professional 64 Bit
CPU
AMD Athalon II X2 250 3.00 Ghz
Memory
8GB
Graphics Card(s)
NVIDIA GeForce GTS 250
Browser
Chrome
Sorry - I've been offline for a while and I'm trying to catch up - you're still on my ToDo list! ;)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi Noel! I'll keep watching out for your post! Thanks!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
NCIX Build
OS
Windows 7 Professional 64 Bit
CPU
AMD Athalon II X2 250 3.00 Ghz
Memory
8GB
Graphics Card(s)
NVIDIA GeForce GTS 250
Browser
Chrome
Hi Noel!
I hope you are keeping well. Let me know if you need any further information from me!

Thanks!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
NCIX Build
OS
Windows 7 Professional 64 Bit
CPU
AMD Athalon II X2 250 3.00 Ghz
Memory
8GB
Graphics Card(s)
NVIDIA GeForce GTS 250
Browser
Chrome
Noel: did you have a chance to have a look at my problem? Is it something that can be fixed?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
NCIX Build
OS
Windows 7 Professional 64 Bit
CPU
AMD Athalon II X2 250 3.00 Ghz
Memory
8GB
Graphics Card(s)
NVIDIA GeForce GTS 250
Browser
Chrome
Just checking in - anything you need from me?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
NCIX Build
OS
Windows 7 Professional 64 Bit
CPU
AMD Athalon II X2 250 3.00 Ghz
Memory
8GB
Graphics Card(s)
NVIDIA GeForce GTS 250
Browser
Chrome
I need to have some of your SOFTWARE registry hive -

Please open Regedit, and navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners

Right-click on the folder, and select Export
Change the 'Save as type:' to Registry Hive Files
Call the file scsreg
Save it, and compress the saved file before uploading it to your response.

Sorry for the delays!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I can't see any reason why that Key shouldn't be amenable to the normal methods - there don't appear to be any corruption problems that I can see, apart from the obvious one.
However, there are signs that an associated key has been corrupted - and in a rather major way :(

the subkey amd64_3d3b61ce6bea8828fda92c895abac0c7_31bf3856ad364e35_none_1fb9d59fc17488b8
contains most of the information in the whole key - and it shouldn't, so far as I can see.

I'm going to have to work out WTH to do with it - and how!

...back when I have something useful! ;)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Sounds good! Thank you!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
NCIX Build
OS
Windows 7 Professional 64 Bit
CPU
AMD Athalon II X2 250 3.00 Ghz
Memory
8GB
Graphics Card(s)
NVIDIA GeForce GTS 250
Browser
Chrome
OK - I think this will work...

Open an Elevated Command Prompt and run the following commands

Code: 
REG DELETE HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_3d3b61ce6bea8828fda92c895abac0c7_31bf3856ad364e35_none_1fb9d59fc17488b8 
 
.
Confirm the command if requested.
If you don't get an error message, reboot and run CheckSUR again - post the new CheckSUR.log
If you do get an error message, I need to know the exact message.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here's the result of running the command. Will update when checksur is run again!
Code: 
REG DELETE HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_3d3b61ce6bea8828fda92c895abac0c7_31bf3856ad364e35_none_1fb9d59fc17488b8
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
NCIX Build
OS
Windows 7 Professional 64 Bit
CPU
AMD Athalon II X2 250 3.00 Ghz
Memory
8GB
Graphics Card(s)
NVIDIA GeForce GTS 250
Browser
Chrome
Ok, here are the logs (I think?)

edit: Windows update returns the same error, however :confused:
 

Attachments

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
NCIX Build
OS
Windows 7 Professional 64 Bit
CPU
AMD Athalon II X2 250 3.00 Ghz
Memory
8GB
Graphics Card(s)
NVIDIA GeForce GTS 250
Browser
Chrome
CheckSUR is clear ;)
Now I just need to remind myself of what the other problems were :(

Back later.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi Noel, any thoughts? My system is becoming a bit more unstable and I may have lost some family photos as a result. Maybe unrelated, but I'm trying not to do too much to the computer until we've fixed this problem, to avoid a moving target in the registry. Hopefully we can find a solution soon?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
NCIX Build
OS
Windows 7 Professional 64 Bit
CPU
AMD Athalon II X2 250 3.00 Ghz
Memory
8GB
Graphics Card(s)
NVIDIA GeForce GTS 250
Browser
Chrome
Hi Noel, good news - I was able to recover everything. Any word on what I can do next with the 8007002 update error?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
NCIX Build
OS
Windows 7 Professional 64 Bit
CPU
AMD Athalon II X2 250 3.00 Ghz
Memory
8GB
Graphics Card(s)
NVIDIA GeForce GTS 250
Browser
Chrome
It's been a while - let's have another set of SFC and CheckSUR results so we have the latest date to deal with.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
NCIX Build
OS
Windows 7 Professional 64 Bit
CPU
AMD Athalon II X2 250 3.00 Ghz
Memory
8GB
Graphics Card(s)
NVIDIA GeForce GTS 250
Browser
Chrome
Here's the first few lines after a boot, from the CBS.log...
Code: 
2015-05-14 06:06:51, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2015-05-14 06:06:51, Info                  CSI    00000004@2015/5/14:13:06:51.551 PopulateComponentFamiliesKey - Begin
2015-05-14 06:07:03, Error                 CSI    00000005 (F) STATUS_OBJECT_NAME_NOT_FOUND #1091401# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|KEY_WOW64_64KEY), oa = @0x10ce450->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[158]"\Registry\Machine\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-kerberos-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a\6.9"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 17623064 (0x010ce818))[gle=0xd0000034]
2015-05-14 06:07:03, Error                 CSI    00000006@2015/5/14:13:07:03.527 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2015-05-14 06:07:06, Error                 CSI    00000007 (F) STATUS_OBJECT_NAME_NOT_FOUND #1091400# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 0, da = (KEY_READ), oa = @0x10ce910, key = NULL, disp = (null))[gle=0xd0000034]
2015-05-14 06:07:06, Info                  CBS    NonStart: Failed to get store. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-05-14 06:07:06, Info                  CBS    Failed to ensure no startup processing was required. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-05-14 06:07:06, Info                  CBS    Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-05-14 06:07:06, Info                  CBS    Startup processing thread terminated normally
2015-05-14 06:07:08, Info                  CSI    00000008@2015/5/14:13:07:08.541 PopulateComponentFamiliesKey - Begin
2015-05-14 06:07:39, Error                 CSI    00000009 (F) STATUS_OBJECT_NAME_NOT_FOUND #3221499# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|KEY_WOW64_64KEY), oa = @0x96c970->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[158]"\Registry\Machine\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-kerberos-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a\6.9"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 9882936 (0x0096cd38))[gle=0xd0000034]
2015-05-14 06:07:39, Error                 CSI    0000000a@2015/5/14:13:07:39.438 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2015-05-14 06:07:39, Error                 CSI    0000000b (F) STATUS_OBJECT_NAME_NOT_FOUND #3221498# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 0, da = (KEY_READ), oa = @0x96ce30, key = NULL, disp = (null))[gle=0xd0000034]
2015-05-14 06:07:39, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-05-14 06:07:39, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-05-14 06:07:59, Info                  CSI    0000000c@2015/5/14:13:07:59.438 PopulateComponentFamiliesKey - Begin
2015-05-14 06:08:47, Error                 CSI    0000000d (F) STATUS_OBJECT_NAME_NOT_FOUND #5351597# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|KEY_WOW64_64KEY), oa = @0x96c970->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[158]"\Registry\Machine\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-kerberos-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a\6.9"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 9882936 (0x0096cd38))[gle=0xd0000034]
2015-05-14 06:08:47, Error                 CSI    0000000e@2015/5/14:13:08:47.024 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2015-05-14 06:08:47, Error                 CSI    0000000f (F) STATUS_OBJECT_NAME_NOT_FOUND #5351596# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 0, da = (KEY_READ), oa = @0x96ce30, key = NULL, disp = (null))[gle=0xd0000034]
2015-05-14 06:08:47, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Please open an Elevated Command Prompt and run the following commands

Code: 
REG QUERY "HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.18766 (win7sp1_gdr.150217-1551)\ComponentFamilies\amd64_microsoft-windows-kerberos-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a" /S

REG QUERY "HKLM\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-kerberos-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a" /S
 
.

post the results.
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Code: 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>REG QUERY "HKLM\COMPONENTS\DerivedData\VersionedIndex\6.1.76
01.18766 (win7sp1_gdr.150217-1551)\ComponentFamilies\amd64_microsoft-windows-ker
beros-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a" /S
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>


Code: 
C:\Windows\system32>REG QUERY "HKLM\Software\Microsoft\Windows\CurrentVersion\Si
deBySide\Winners\amd64_microsoft-windows-kerberos-adm_31bf3856ad364e35_none_5c31
f57aa4e48c0a" /S

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
amd64_microsoft-windows-kerberos-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a
    (Default)    REG_SZ    6.1

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
amd64_microsoft-windows-kerberos-adm_31bf3856ad364e35_none_5c31f57aa4e48c0a\6.9

C:\Windows\system32>
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
NCIX Build
OS
Windows 7 Professional 64 Bit
CPU
AMD Athalon II X2 250 3.00 Ghz
Memory
8GB
Graphics Card(s)
NVIDIA GeForce GTS 250
Browser
Chrome
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