Windows 7 Update Error Persisting

V

Vincentium

New member
Local time
4:46 PM
Messages
9
Hello there!

I am having this problem regarding my Windows Updates for a while now, and I don't know where this is coming from. I am using Windows 7 Home Premium 64-bit, and whenever I shutdown, the update just keeps on happening. Is it because Windows 7 releases a new update daily for me to download? Then again, when I manually install the updates, it just keeps on failing for an unknown reason.

Please be gentle in helping me with this problem. I may or may not know computer terms and processes, so it would be nice if you can go through it step by step. Thank you!

FailedUpdates2_zpsa2ce28ce.jpg

FailedUpdates_zpsfea6947a.jpg
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home Premium 64bit
Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
Click to expand...

Sorry about that. Was supposed to follow up with the screenshots as soon as I got home, but slipped off my mind. There you go, though. I hope someone can help me.

And to add, I downloaded that SURT thingy that the thread suggested. It suggested that I install a certain update and it also failed. I really don't know what is going on here, and I don't wanna resort to reinstalling the whole thing just because.

Thanks in advance!
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home Premium 64bit
We need details - the error messages you get when attempting to run the CheckSUR/SURT tool would be a good start.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
We need details - the error messages you get when attempting to run the CheckSUR/SURT tool would be a good start.
Click to expand...

I can't seem to reproduce it. I found the folder of CheckSUR in my D: and decided to click it, but nothing is happening. Should I reinstall the whole thing?

I tried clicking the launcher, nothing is happening. I tried clicking the application itself and the cmd pops out super fast that I cannot even see what it says.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home Premium 64bit
reboot and run the file you downloaded again (KB974821) - there may be something in the background blocking it otherwise.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I was finally able to install the hotfix update. I'm not sure what the next step us. I don't see any CheckSUR application and it's not even an accepted function by the cmd.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home Premium 64bit
The CheckSUR tool is the large download you were instructed to run when you followed the Windows Update instructions - KB974821

Fin wherever you saved it to and double-click on it to run it again.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I can't seem to find the folder, so I tried reinstalling it again and it prompted me the same thing. Is this natural? It also says in my list of updates that it is "Successful" so I am a bit lost from this point now.

Update: I found the folder containing a bunch of zipped files. Okay, I'm really lost sorry.

Update 2: I tried installing the updates again and they still fail. I swear I did all the steps in the thread you redirected me, so I really don't know how in all the world are you guys going to begin with this problem.
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home Premium 64bit
Please upload the C:\Windows\Logs\CBS\CheckSUR.log file
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here you go.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home Premium 64bit
That shows that the tool ran properly today, and found no problems.

I think we'll have to go at this a different way...


Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Is this the one? I hope I did that one right.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home Premium 64bit
Perfect ;)

I note a few things...
Both files are fairly short by most standard - the only have data from today in them
The Search service had problems with a bad index.
The sptd driver/service failed to load - this is part of the Daemon Tools suite, and is known to cause problems in WIndows 7

This error code in earlier version of Office was due to a registry error - let's have a look at yours in some detail...

Open an Elevated Command Prompt, and run the following commands...

REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CodePage /s

post the results.


Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Code: 
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Glen>REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\
CodePage /s

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CodePage
    OEMHAL    REG_SZ    vgaoem.fon
    10081    REG_SZ    c_10081.nls
    1254    REG_SZ    c_1254.nls
    857    REG_SZ    c_857.nls
    20905    REG_SZ    c_20905.nls
    28593    REG_SZ    c_28593.nls
    1026    REG_SZ    c_1026.nls
    10003    REG_SZ    c_10003.nls
    949    REG_SZ    c_949.nls
    1361    REG_SZ    c_1361.nls
    20833    REG_SZ    c_20833.nls
    20949    REG_SZ    c_20949.nls
    50225    REG_SZ    c_is2022.dll
    51949    REG_SZ    c_20949.nls
    500    REG_SZ    c_500.nls
    10004    REG_SZ    c_10004.nls
    1256    REG_SZ    c_1256.nls
    720    REG_SZ    c_720.nls
    708    REG_SZ    c_708.nls
    864    REG_SZ    c_864.nls
    20420    REG_SZ    c_20420.nls
    28596    REG_SZ    C_28596.NLS
    10008    REG_SZ    c_10008.nls
    936    REG_SZ    c_936.nls
    52936    REG_SZ    c_is2022.dll
    54936    REG_SZ    c_g18030.dll
    20936    REG_SZ    c_20936.nls
    50227    REG_SZ    c_is2022.dll
    10029    REG_SZ    c_10029.nls
    775    REG_SZ    c_775.nls
    1257    REG_SZ    c_1257.nls
    28594    REG_SZ    C_28594.NLS
    28603    REG_SZ    c_28603.nls
    10001    REG_SZ    c_10001.nls
    932    REG_SZ    c_932.nls
    20290    REG_SZ    c_20290.nls
    20932    REG_SZ    c_20932.nls
    50220    REG_SZ    c_is2022.dll
    50221    REG_SZ    c_is2022.dll
    50222    REG_SZ    c_is2022.dll
    21027    REG_SZ    c_21027.nls
    10007    REG_SZ    c_10007.nls
    1251    REG_SZ    c_1251.nls
    866    REG_SZ    c_866.nls
    855    REG_SZ    c_855.nls
    20880    REG_SZ    c_20880.nls
    28595    REG_SZ    C_28595.NLS
    20866    REG_SZ    c_20866.nls
    21866    REG_SZ    c_21866.nls
    21025    REG_SZ    c_21025.nls
    57002    REG_SZ    c_iscii.dll
    57003    REG_SZ    c_iscii.dll
    57004    REG_SZ    c_iscii.dll
    57005    REG_SZ    c_iscii.dll
    57006    REG_SZ    c_iscii.dll
    57007    REG_SZ    c_iscii.dll
    57008    REG_SZ    c_iscii.dll
    57009    REG_SZ    c_iscii.dll
    57011    REG_SZ    c_iscii.dll
    57010    REG_SZ    c_iscii.dll
    10010    REG_SZ    c_10010.nls
    10017    REG_SZ    c_10017.nls
    10082    REG_SZ    c_10082.nls
    1250    REG_SZ    c_1250.nls
    852    REG_SZ    c_852.nls
    28592    REG_SZ    C_28592.NLS
    10000    REG_SZ    c_10000.nls
    437    REG_SZ    c_437.nls
    850    REG_SZ    c_850.nls
    858    REG_SZ    c_858.nls
    1252    REG_SZ    c_1252.nls
    37    REG_SZ    c_037.nls
    20285    REG_SZ    c_20285.nls
    28591    REG_SZ    C_28591.NLS
    20127    REG_SZ    c_20127.nls
    20269    REG_SZ    c_20269.nls
    20105    REG_SZ    c_20105.nls
    20106    REG_SZ    c_20106.nls
    20107    REG_SZ    c_20107.nls
    20108    REG_SZ    c_20108.nls
    865    REG_SZ    c_865.nls
    863    REG_SZ    c_863.nls
    861    REG_SZ    c_861.nls
    860    REG_SZ    c_860.nls
    10079    REG_SZ    c_10079.nls
    1047    REG_SZ    c_1047.nls
    1140    REG_SZ    c_1140.nls
    1141    REG_SZ    c_1141.nls
    1142    REG_SZ    c_1142.nls
    1143    REG_SZ    c_1143.nls
    1144    REG_SZ    c_1144.nls
    1145    REG_SZ    c_1145.nls
    1146    REG_SZ    c_1146.nls
    1147    REG_SZ    c_1147.nls
    1148    REG_SZ    c_1148.nls
    1149    REG_SZ    c_1149.nls
    20277    REG_SZ    c_20277.nls
    20278    REG_SZ    c_20278.nls
    20280    REG_SZ    c_20280.nls
    20284    REG_SZ    c_20284.nls
    20297    REG_SZ    c_20297.nls
    20871    REG_SZ    c_20871.nls
    20924    REG_SZ    c_20924.nls
    28599    REG_SZ    c_28599.nls
    28605    REG_SZ    c_28605.nls
    870    REG_SZ    c_870.nls
    10021    REG_SZ    c_10021.nls
    874    REG_SZ    c_874.nls
    20838    REG_SZ    c_20838.nls
    10005    REG_SZ    c_10005.nls
    1255    REG_SZ    c_1255.nls
    862    REG_SZ    c_862.nls
    28598    REG_SZ    c_28598.nls
    38598    REG_SZ    c_28598.nls
    20424    REG_SZ    c_20424.nls
    10006    REG_SZ    c_10006.nls
    1253    REG_SZ    c_1253.nls
    737    REG_SZ    c_737.nls
    869    REG_SZ    c_869.nls
    20273    REG_SZ    c_20273.nls
    28597    REG_SZ    C_28597.NLS
    20423    REG_SZ    c_20423.nls
    875    REG_SZ    c_875.nls
    1258    REG_SZ    c_1258.nls
    10002    REG_SZ    c_10002.nls
    950    REG_SZ    c_950.nls
    20000    REG_SZ    c_20000.nls
    20001    REG_SZ    c_20001.nls
    20002    REG_SZ    c_20002.nls
    20003    REG_SZ    c_20003.nls
    20004    REG_SZ    c_20004.nls
    20005    REG_SZ    c_20005.nls
    20261    REG_SZ    c_20261.nls
    50229    REG_SZ    c_is2022.dll
    ACP    REG_SZ    1252
    OEMCP    REG_SZ    437
    MACCP    REG_SZ    10000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CodePage\EUDCCodeRange
    949    REG_SZ    C9A1-C9FE,FEA1-FEFE
    936    REG_SZ    AAA1-AFFE,F8A1-FEFE,A140-A7A0
    932    REG_SZ    F040-F9FC
    950    REG_SZ    FA40-FEFE,8E40-A0FE,8140-8DFE,C6A1-C8FE


C:\Users\Glen>

This is the results you needed, right?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home Premium 64bit

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thank you. Will update if the problem persists.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home Premium 64bit
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