Windows 7 will download programs but not install programs

[chenlee]

Hello I have just bought a new acer aspier 5750z-4830 intel core b940 processor 4gb ddr3 memory 500 gb hdd 3 days ago and I am unable to install any new programs.

I have tried to download meny sotwer not at the same time but the results are horrable.

google chrome: 7 hours and never downloads.
yahoo mesenger: connection is always lost and retrys never work. when i click cancle it says that it maybe my firewall but even when i allow the progrom through it won't work. so i turned if off for a little while still nothing.
java: my laptop dose not come with java so i tried instlling it...121 hours to install this is rediclious.

The download speed may not be so good right now beacuse we where hit by a storm 3 days ago however i have to ability to downlod but not the ability to install which i think is a bit weird. Can someone please help me with what can be wrong?

I also hve avast anti-virus softwear non trial protecting my system and every scan says no treats are found. I did unistall mcfee on my computer could this be the problemand also norton i unistall? I would really like to be able to download freely.
~Thank you

 

[seavixen32]

Welcome to Windows Seven Forums.

How many anti-virus applications are you using?

May I suggest you delete the lot and use Microsoft Security Essentails instead?

You can download it here and it's free: Microsoft Security Essentials | Protect against viruses, spyware, and other malware

Having more than one A/V application running can impact on how your computer performs and it is not good practice to run more than one on your computer.

 

[theog]

I would return to Acer for a check out, or a reinstall & install Norton only.

   Information

We always assume you have made your Recovery Disks using the OEM manufacturer's app the first day you had your new PC.
& made the Startup Repair CD.​

Acer Empowering Technology > Acer eRecovery Management.
Acer Support - Answers, E-Mail, Chat - How can I restore my computer with the backup discs I created?
Manual how to use Acer eRecovery Management here:
ftp://ftp.support.acer-euro.com/notebook/empowering_technology/NB%20ET2%20user's%20guide/Acer%20eRecovery%20Management%20English.pdf

Have you tried pressing <Alt+F10> at boot up, to goto the Acer eRecovery Management.
Acer Support: Frequently Asked Questions list for How to use Acer eRecovery

You can Order Acer recovery disks from here:
https://secure.tx.acer.com/RCDB/Main.aspx?brand=acer

 

[chenlee]

I only use avast anti virus and my firewall is always on i do not use norton or mcfee i only run 1 anti virus ?